Received gift from Ford: 3 years of TripleCARE -- TireCARE, DentCARE, and WindshieldCARE

Just got an email - 3 years of TireCARE, DentCARE, and WindshieldCARE for being an early adopter. Nice gesture, clearly a follow-up on the EA survey that many talked about before we were told to not talk about EA...

As a token of appreciation, we have gifted you the Ford Protect® TripleCARE® Protection Plan for 3 years. Which includes:

1. TireCARE — Replaces tires and wheels damaged due to a road hazard (excludes cosmetic damage)

2. DentCARE — Permanent removal of door dings and minor dents without harming your vehicle’s factory finish

3. WindshieldCARE — Covers the repair of the front windshield from chips and cracks caused by propelled rocks and road debris

This extra protection is designed to keep your vehicle looking as fresh as it feels and bring peace of mind as you rule the road. Select the View Details button for more information. Enjoy!

Thanks again

Just got this email as well. I do have some door dings and a curb rash (curb was sticking out further than usual) that Id like for them to fix. Wonder if the dealership will be clueless as usual

Wow! Just got it as well. Very cool of Ford.

Got this email too. The subject line says "A note about your gift for owning a 2022 Mustang Mach-E® SUV"...but my MME is from 2021.

Hopefully just a mail-merge mistake?

Mine just says “Gift for owning…”, nothing about EA (which I am not a part of).

I have a wheel with curb rash, but it clearly states “not cosmetic” under coverage. I need to hit something harder!

ETA - mine also states 2022 even though I own a 21….

Goaltendah30 said:

Just got this email as well. I do have some door dings and a curb rash (curb was sticking out further than usual) that Id like for them to fix. Wonder if the dealership will be clueless as usual

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Curb rash is not covered. Read the details.

Yup just got that e-mail as well.

Reading the fine print on DentCARE it would appear that it doesn't cover small scratches or stone chips (e.g. they don't want to pay for paint)

Maquis said:

Mine just says “Gift for owning…”, nothing about EA (which I am not a part of).

I have a wheel with curb rash, but it clearly states “not cosmetic” under coverage. I need to hit something harder!

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EA had a survey asking what we'd like if we were compensated or similar. Very detailed.

https://www.macheforum.com/site/threads/recall-compensation-preferences-survey.21886/

I didn't get an email. I'll keep my fingers crossed.

Nothing for me!

I called for a PDR:

+1 800-321-7790

They said i wasn't in the system yet. Calling Ford customer service.

Note, I have a 2021 with an email saying 2022.

UPDATE: I called support, they transferred me back to protection, they transferred me again... No one said it was fixed in the system but after 45 minutes I had to hang up to get to work.

What do they consider early adopter?

Logal727 said:

What do they consider early adopter?

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Well, since at least some of the emails say 2022, it doesn't seem like it needs to be all that early. I'm hoping they're going out in batches and mine will arrive any minute now.

generaltso said:

Well, since at least some of the emails say 2022, it doesn't seem like it needs to be all that early. I'm hoping they're going out in batches and mine will arrive any minute now.

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I sold my 2021 in July. My email is for a 2022 pretty clearly. It's in the subject line.

The PDF agreement for reference