Audio System Not Working

jcharnet

Well-Known Member
First Name
Joao
Joined
Feb 8, 2021
Threads
5
Messages
54
Reaction score
34
Location
United States
Vehicles
Ford Mustang Mach E
Country flag
Hello everyone. I just got my Mach E, and to my surprise the audio system is not working at all. Radio, car play, Bluetooth audio, nothing works. Has anyone faced this issue ?

thank you.
Joao.
Sponsored

 

ajmartineau

Well-Known Member
Joined
Jun 23, 2020
Threads
31
Messages
1,358
Reaction score
1,951
Location
Washington
Vehicles
2021 Mach-E
Country flag
Was it working when you picked up the car? Did you try to reset the Sync4 system?
 
OP
OP
jcharnet

jcharnet

Well-Known Member
First Name
Joao
Joined
Feb 8, 2021
Threads
5
Messages
54
Reaction score
34
Location
United States
Vehicles
Ford Mustang Mach E
Country flag
Was it working when you picked up the car? Did you try to reset the Sync4 system?
Never worked. At the dealership when they were explaining the whole system, at the very end they said the sound system was not working and they weren’t sure why! :-(
 

JellyBelly

Well-Known Member
First Name
Kris
Joined
Jun 27, 2020
Threads
14
Messages
2,481
Reaction score
1,937
Location
San Diego
Vehicles
MME RR FE
Country flag
Never worked. At the dealership when they were explaining the whole system, at the very end they said the sound system was not working and they weren’t sure why! :-(
And they did not try to trouble shoot before giving you the car?
 
OP
OP
jcharnet

jcharnet

Well-Known Member
First Name
Joao
Joined
Feb 8, 2021
Threads
5
Messages
54
Reaction score
34
Location
United States
Vehicles
Ford Mustang Mach E
Country flag
And they did not try to trouble shoot before giving you the car?
They said they tried troubleshooting before. They knew about the issue but never told me. They said they tried resetting everything, master reset and nothing brought the audio back. I was really upset, but it was very late at night so I decided to trust them that they will reach out to Ford to figure out what to do. Meanwhile I figured I’d poke around to see if anyone faced this issue.
seems I’m the lucky one, huh?
 


JellyBelly

Well-Known Member
First Name
Kris
Joined
Jun 27, 2020
Threads
14
Messages
2,481
Reaction score
1,937
Location
San Diego
Vehicles
MME RR FE
Country flag
They said they tried troubleshooting before. They knew about the issue but never told me. They said they tried resetting everything, master reset and nothing brought the audio back. I was really upset, but it was very late at night so I decided to trust them that they will reach out to Ford to figure out what to do. Meanwhile I figured I’d poke around to see if anyone faced this issue.
seems I’m the lucky one, huh?
I understand.... I probably would have done the same. Hope they figure out what’s wrong
 
Last edited:

c max

Well-Known Member
First Name
phil
Joined
Feb 5, 2020
Threads
24
Messages
484
Reaction score
453
Location
northern new jersey
Vehicles
'23 Premium Rapid Red
Occupation
retired
Country flag
Hello everyone. I just got my Mach E, and to my surprise the audio system is not working at all. Radio, car play, Bluetooth audio, nothing works. Has anyone faced this issue ?

thank you.
Joao.
Does the heater, AC etc work??.......this type of thing happened in my c max......all audio stuff stopped working, but heater, AC still worked, seemed when the 12v was losing it's charge, the car shut down non essentials to save charge......Ford did all kinds of work to correct......after doing this for months, I took all the crap out of the glove box, thinking the light was left on.....after that no problems.......of course I don't think your glove box is over filled, but maybe it has to do with the 12v losing charge????.....maybe have your dealer check the charge on your 12v battery.......I may be coming out of Mars with this,but who knows????.......wworth a try if nothing else is working......take care...
 

JoeSmoeFromIDontKnow

Well-Known Member
First Name
Joe
Joined
Jun 13, 2020
Threads
3
Messages
60
Reaction score
105
Location
Rochester, NY
Vehicles
Mach-E Premium AWD ER (canceled)
Country flag
Maybe check fuse #22 for the amplifier. It's in the owner's manual:

Ford Mustang Mach-E Audio System Not Working FuseBox.PNG
 
OP
OP
jcharnet

jcharnet

Well-Known Member
First Name
Joao
Joined
Feb 8, 2021
Threads
5
Messages
54
Reaction score
34
Location
United States
Vehicles
Ford Mustang Mach E
Country flag
Maybe check fuse #22 for the amplifier. It's in the owner's manual:

Ford Mustang Mach-E Audio System Not Working FuseBox.PNG
I thought of that, but when I read the manual I didn't find anything indicating the sound fuse. But now that you mentioned #22, which is the amplifier that makes sense. Good catch.

It is very hard to reach this fuse box. Man they made it difficult.
 
OP
OP
jcharnet

jcharnet

Well-Known Member
First Name
Joao
Joined
Feb 8, 2021
Threads
5
Messages
54
Reaction score
34
Location
United States
Vehicles
Ford Mustang Mach E
Country flag
Wow what kind of dealer is that.. Delivering a car that has something not working and can't explain it.....
I know right??? I was really frustrated. But it was so late, and I have spent 3+ hours in the dealership. I just wanted to go home.
Dealerships really need to upskill their paper work, it just too much to sit 3+ hours to get a car... :-(
 

agoldman

Well-Known Member
Joined
Jan 23, 2020
Threads
49
Messages
2,889
Reaction score
2,397
Location
Charleston, SC
Vehicles
GT Cyber Orange
Country flag
I would not have driven it home. to me working audio is more important than the car itself. the dealer should have not released it. then again, neither should have Ford.
 

OttawaGuy

Well-Known Member
Joined
Nov 15, 2020
Threads
27
Messages
647
Reaction score
810
Location
Gatineau, Canada
Vehicles
Mach E RWD SR, F150 XLT Special Edition
Occupation
Busy!
Country flag
I know right??? I was really frustrated. But it was so late, and I have spent 3+ hours in the dealership. I just wanted to go home.
Dealerships really need to upskill their paper work, it just too much to sit 3+ hours to get a car... :-(
3hrs... That is also crazy


Never spent that long for a car pick up and paper work
 

SnBGC

Well-Known Member
First Name
Greg
Joined
Apr 20, 2020
Threads
46
Messages
5,955
Reaction score
9,749
Location
Phoenix
Vehicles
2021 Mach-E FE, 2021 Wrangler 4xe High Altitude
Occupation
Manager
Country flag
Never worked. At the dealership when they were explaining the whole system, at the very end they said the sound system was not working and they weren’t sure why! :-(
So, you are unable to perform the reset procedure for Sync4?
How about diagnostic mode? Are you able to get to that screen?
 
 




Top