FSA Field Service Action No. 21B02 (Recall?) -- "Software Calibration Update"

[agoldman]

Nothing like transparency... Could they be any more vague about this issue.. I hope the dealers are checking on deliveries for last minute updates like this before letting you drive off.

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[BlueMach]

When were we told that?

https://media.ford.com/content/ford...cing-hands-free-driver-assist-technology.html

"...demonstrating Ford’s bumper-to-bumper OTA capability..."

Unless this module is located somewhere outside the bumpers I assumed it would have applied. I don't want to ever set foot in a dealer for software, this is 2021 and it's unacceptable.

 

[noflipping]

https://media.ford.com/content/ford...cing-hands-free-driver-assist-technology.html

"...demonstrating Ford’s bumper-to-bumper OTA capability..."

Unless this module is located somewhere outside the bumpers I assumed it would have applied. I don't want to ever set foot in a dealer for software, this is 2021 and it's unacceptable.

"...This will be an early demonstration of the Ford system’s bumper-to-bumper update capability to wirelessly update nearly all vehicle computer models..."

Guessing this might fall outside those able?

 

[BlueMach]

"...This will be an early demonstration of the Ford system’s bumper-to-bumper update capability to wirelessly update nearly all vehicle computer models..."

Guessing this might fall outside those able?

Ford should have been more transparent in that case. This remains alarming and is undermining my confidence in this car... though honestly the dealer is doing more to undermine my confidence by remaining unable to quote Options despite repeated efforts...

The entire experience is making me second guess the car I've been waiting nearly 15 months for, and now this anti-OTA update isn't helping.

 

[noflipping]

Ford should have been more transparent in that case. This remains alarming and is undermining my confidence in this car... though honestly the dealer is doing more to undermine my confidence by remaining unable to quote Options despite repeated efforts...

The entire experience is making me second guess the car I've been waiting nearly 15 months for, and now this anti-OTA update isn't helping.

Totally get the the frustration. I've got faith in the car, but I'm a fan of my dealer.

 

[agoldman]

However they fix or address this, they need to explain what it is, who's affected, and the method of repair. Clearly there are some calibrations that may need to be done in person. They just need to explain and move on.

 

[hybrid2bev]

However they fix or address this, they need to explain what it is, who's affected, and the method of repair. Clearly there are some calibrations that may need to be done in person. They just need to explain and move on.

Ford has published all of this information for the dealers (who's affected and what the fix is). Affected customers are supposed to receive a letter detailing the issue and correction.

It's a very minor thing in one specific use case and will not prevent you from using your vehicle normally. Nothing to get worked up over.

 

[agoldman]

Ford has published all of this information for the dealers (who's affected and what the fix is). Affected customers are supposed to receive a letter detailing the issue and correction.

It's a very minor thing in one specific use case and will not prevent you from using your vehicle normally. Nothing to get worked up over.

That's good to know. Many like myself, are on the edge of deliveries, and anything like this, or the story here about misaligned doors for instance, after all this wait and anticipation, make us incredibly anxious and nervous about our deliveries. You just don't want any bad news at this stage.

 

[hybrid2bev]

That's good to know. Many like myself, are on the edge of deliveries, and anything like this, or the story here about misaligned doors for instance, after all this wait and anticipation, make us incredibly anxious and nervous about our deliveries. You just don't want any bad news at this stage.

The dealer is supposed to take care of this before new deliveries happen if your vehicle is affected.

 

[RonTCat]

That's good to know. Many like myself, are on the edge of deliveries, and anything like this, or the story here about misaligned doors for instance, after all this wait and anticipation, make us incredibly anxious and nervous about our deliveries. You just don't want any bad news at this stage.

That door wasn't misaligned, it was damaged. You can see the door metal has been bent. Doesn't matter how, where, or when. To the customer, it needs to be fixed. Period. The dealer will do it.

 

[agoldman]

With all the repetitive handling of these cars once they leave the factory floor, loading and unloading on trains, loading on transport, over and over, it's probably pretty common to see this sort of thing or worse. I still think the cars aren't protected enough for transport compared so some others.

 

[ARK]

Nothing like transparency... Could they be any more vague about this issue.. I hope the dealers are checking on deliveries for last minute updates like this before letting you drive off.

Mine said he has been. Apparently, I must have noticed the recall notification right away because when I contacted my dealer, they had not yet even received the service bulletin from Ford, it came like 30 min later.

Anyway, he said he checked all the Mach Es that were arriving or had recently been sold and only mine had the recall. I’d think most dealers would start checking their Mach Es for the recall once they got wind of it.

 

[zhackwyatt]

We know they're working on/finalizing an OTA package, per remarks from Ford employees on social media/etc.

My guess is that they aren't quite ready to start OTA's and have the service bulletin set in the meantime for those that may need it. No such TSB has shown up in my FordPass app though.

That makes sense to me. I doubt Ford will stop issuing TSBs and FSAs on cars anyway. It's based on their internal process. The only difference is the delivery method. It's possible the next OTA update will include this fix. The (internal) changelog may even include TSB/FSAs in it.

 

[ARK]

Thanks to @SnBGC I got the service bulletin. It is posted below. Looks like it was a remote start issue.

 

[buzznwood]

That makes sense to me. I doubt Ford will stop issuing TSBs and FSAs on cars anyway. It's based on their internal process. The only difference is the delivery method. It's possible the next OTA update will include this fix. The (internal) changelog may even include TSB/FSAs in it.

While continuing with the issuing TSB/FSA makes sense from a company logistics and tracking point of view and in regards to this issue if it was a supposed to done at dealer but forgotten step not intended to be OTA that makes sense so will give the benefit of the doubt, but for ford to still be working on finalizing the OTA is poor it should have been ready out of the gate, I can understand manufacturing delays due to covid but with the roll of OTA I am struggling to think of a valid reason, those manufacturing delays would have potentially allowed even more time for testing of OTA prior to launch.

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