So many issues with Mach-E? A bit disappointed!

MJMachForum

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To add my 2 cents

For those concerned about Fords commitment to fixing any issue with the Mustang Mach E, remember Ford has acknowledged that they have a ton riding on the launch of this vehicle. It bears the name of one of their most prized name sake‘s. This has been confirmed in articles, blogs, and forums at nausea. Any bad press on this vehicle is paramount to them so they have a huge incentive to get things hammered out.

As stated several times in this thread, brand new cars have potential for issues being discovered after the customer takes ownership. This is the first of its kind, using a brand new chassis, brand new power train, brand new battery system, brand new infotainment system, and brand new way of managing all the car components. You take a risk when you decide to buy the “first of its kind“ product.

If what you are seeing recently alarms you then it’s probably best you don’t buy the first model year. I guarantee you Ford will be making changes to the vehicle within a year. They are learning what works in the real world along with us early adopters. Wait a few years when the technology has progressed enough for you to feel comfortable. No one is forcing you to buy this car and telling Ford to ‘do their job“ doesn’t bring anything constructive to the table. Again, Ford is well aware what is riding on the launch of this vehicle.
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DBC

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But if you ask just about everyone that has had an issue if they still love the car almost all of them will say "yes" and "Ford will get it figured out"----this is essentially what the Tesla owners state.
This is a false equivalency for several reasons. One is that Tesla has been saying they'll get it fixed for ten years. Still hasn't happened. Two is that an issue with a 12v battery is not the same as water leaks , door handles falling off, and rocker arms failing.

To digress a bit, this is my beef with JD Power's initial quality. It treats all issues as being equivalent. So the Mini Cooper has a lot of "problems" because people have trouble figuring out how to set the clock, and that counts the same as your panoramic roof blowing off. Ridiculous.
 

ajmartineau

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Not to be overly blunt, but the entire notion of "I can hear it" as mattering is downright stupid. You can "hear" anything above 3 dB, but that hardly means a noise of 3 dB is a problem. A quiet library is 40 dB and I would hope people don't think the "noise" of a quiet library is a problem.

I tried to measure the sound from the DIC and got nothing, meaning the sound level was below 50 dB, which is the lowest noise level my sound meter can measure. There is a reason why the meter doesn't measure anything below 50 dB -- below that level the noise is assumed not to matter.

Rather than posting videos and proclaiming whether you can "hear" it or not, let's see some actual measurements. That will at least allow for a rational discussion as to whether the sound level could be reasonably interpreted as being objectionable. To provide some context, normal human conversation is 60 dB and a quiet office is 50 dB. So we're looking at something quieter than a quiet office.

Sound Meter MME.jpg
Thanks for trying to measure the sound. I was able to record it but I couldn't "hear" unmagnified while sitting normally in the driver's seat.
 

DBC

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Are you for real? You think people want the same sound as “a quiet office” or “a library” inside their silent car?
Well my MY owner friend, not sure how to break this to you, but the sound level inside your MY -- when parked -- is 60 dB. ? ? ? ? ?

You wish you could have the noise level of a quiet office.
 

ChasingCoral

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But if you ask just about everyone that has had an issue if they still love the car almost all of them will say "yes" and "Ford will get it figured out"----this is essentially what the Tesla owners state.
Here’s the difference. My Mach E’s battery died Saturday night. We started hearing similar tales of others’ Mach E battery writes about that time. By Sunday night I had heard from Mach E engineers they were looking into this problem. I just heard from them they have a solution that will be implemented tomorrow. Hopefully this will not only solve my Mach E’s issues but most of the others here as well.

I’ve never heard a story like that about Tesla. Not only has Ford owned this problem, they’ve worked to solve it quickly.
 


DaveRuns

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Well my MY owner friend, not sure how to break this to you, but the sound level inside your MY -- when parked -- is 60 dB. ? ? ? ? ?

You wish you could have the noise level of a quiet office.
I listen to the sweet soulful sounds of political podcasts when I’m in the car. I can’t drive in complete silence, it would make me fall asleep. However, a slight buzzing sound would “drive” me up the damn wall.
 

DBC

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Thanks for trying to measure the sound. I was able to record it but I couldn't "hear" unmagnified while sitting normally in the driver's seat.
My point is asking whether you can hear a noise is the wrong question. The real question would be: is the noise you're hearing -- because you can hear anything above 3 dB -- loud enough to be considered objectionable.

Otherwise it's just opinion. Someone might claim that gentle rain is loud. Getting an affirmative answer to the question of whether other people can hear it doesn't make it loud, it just means that it's louder than 3 dB.
 

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Thank you. I think a big part of it is the specific tone which is very bothersome. The a/c noise doesn’t bug me at all. I also like driving with my windows open, I know lots of people hate doing that due to the wind noise.

I know lots of screens buzz a little, but at least in my Mach-E, the noise coming from the driver display is orders of magnitude louder than any computer monitor I have, the TVs around my house, my Google Home display, other vehicle displays I have encountered. I have to think back to those big bulky CRT monitors to recall hearing a similarly loud electronic buzz.
Clearly yours is defective. The question is if it's an inherent problem that all the panels have, or a subset that weren't manufactured properly. In your video I hear it. In my car I don't. Others have chimed in on both observations as well. That's a stupendously small sample size from which to draw a conclusion on the percentage with the issue, other than to say greater than 0% and less than 100%. Ford's up to their ass in alligators with the dead LVB problem now, which unfortunately probably means that the screen issue will not be addressed immediately.
 

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Youtube "Tesla quality issues". We all know they're out there. These seem more like issues from a new company, which is exactly what the tongue-and-cheek comment from the Ford exec was about.

My personal favorite:

2m50s mark is the worst.

It wouldn't stop me from buying it because I know they work out these issues... Hopefully
“One of the first examples of the Model Y in the U.S.”
hopefully a year from now people aren’t sharing YouTube videos of folks being stranded because their MME became electric paper weights.
Just like the MY got better with time, I’m sure the MME will get its issues sorted out.
 

DBC

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I listen to the sweet soulful sounds of political podcasts when I’m in the car. I can’t drive in complete silence, it would make me fall asleep. However, a slight buzzing sound would “drive” me up the damn wall.
And what would a "slight" buzzing sound be? 30 dB? 20 dB? I'm not sure that the sound from the DIC is above 3 dB if measured from a normal seating position. It might be. Might not be.

But once on the road it's going to be impossible to hear it over the other noises. There is a reason for the saying: "It was so quiet you could hear a pin drop". You're not hearing that pin drop at a sporting event when the fans are going crazy.

FWIW every BEV I've ever been in buzzes and whines. It's just the nature of electric motors and accessories.
 

MJMachForum

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To add another 2 cents

Of the two states I’ve lived in they both had lemon laws governing how much a consumer had to put up with before they could return the vehicle and be done with the situation. I presume most, if not all, states have some form of lemon laws. I actually had to go through that process with my 2019 Flex.

I was in California at the time and the law there, I believe, stated that the car was cover for 18 months and up to 18k miles. The manufacturer had 1 try to fix a major safety issue, 3 tries to fix a minor issue, and a total of 30 days (non-consecutive) for the vehicle to be out of your possession for repairs. My situation fit 2 of those for sure with the third criteria being a grey area.

Long story short, with less than 5k miles on my Flex, the AWD had an issue where it would disable and I couldn’t get it to re-engage. I took the vehicle to a dealer and they had tried replacing some wiring harnesses and some sensors. They had the car for 45 days before they discovered the issue was with an electric clutch coil in the rear coupler that was faulty.

Needless to say I was very concerned. A wiring issue is a death sentence for a car. As the coupler was the only issue I decided to keep the vehicle. I had a loaner Explorer for the entire time the car was in the shop. Ford, knowing I had a right to claim lemon law, worked with me to get several months lease payments back. Also, because I am going to keep the car, I was able to negotiate a premium ESP at 150k\8yrs for free.

So I know first hand that Ford will do what’s right if ever there was an issue with my Mach E. I am not worried in the slightest about picking up my car as nothing has been brought up that cannot be fixed.
 
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DBC

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I just heard from them they have a solution that will be implemented tomorrow. Hopefully this will not only solve my Mach E’s issues but most of the others here as well.
Will this fix be pushed over my WiFi network I can't connect to? ;)

More seriously, that's probably the fastest fix I've ever heard of. Kudos to you for taking your MME in and to Ford for being so proactive. Sometimes it's hard to find the cause of these things.
 

DaveRuns

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Will this fix be pushed over my WiFi network I can't connect to? ;)

More seriously, that's probably the fastest fix I've ever heard of. Kudos to you for taking your MME in and to Ford for being so proactive. Sometimes it's hard to find the cause of these things.
Guess it helps to have friends from Ford.
 

ChasingCoral

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Will this fix be pushed over my WiFi network I can't connect to? ;)

More seriously, that's probably the fastest fix I've ever heard of. Kudos to you for taking your MME in and to Ford for being so proactive. Sometimes it's hard to find the cause of these things.
Unfortunately I haven't been able to get Marlin connected to my home network yet either. That's an issue for another day.
 

ChasingCoral

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