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SteveUk

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Just off the phone with my dealer again....apparently the person I was dealing with before no longer works with them. No big loss there...?

The lady I spoke to said I’m most likely to be dealing with her from now on as she’s dealing with the MME although she’s new to the team!?

I was just looking for an order confirmation so I could look at applying for the Scottish grant for a home charge point.

Unfortunately it was her manager’s day off. She’s going to phone me back tomorrow and also find out when my vehicle is expected to arrive.

I’m not holding my breath. ?
That's a massive co-incidence, I'm going through the same painful process. Being passed from pillar to post is yet another example of how easy Ford could make this but have not.

For me it's the OLEV grant I'm after and I've contacted my dealer and also put down my feelings about Ford and how s*** this online sales process has been as no-one is taking responsibility for anything. Ford tells people to contact the dealer..... the dealer doesn't have the right info or ownership of the sale to assist. It's all freaking useless.
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Mercury8

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That's a massive co-incidence, I'm going through the same painful process. Being passed from pillar to post is yet another example of how easy Ford could make this but have not.

For me it's the OLEV grant I'm after and I've contacted my dealer and also put down my feelings about Ford and how s*** this online sales process has been as no-one is taking responsibility for anything. Ford tells people to contact the dealer..... the dealer doesn't have the right info or ownership of the sale to assist. It's all freaking useless.
I feel your pain. This is the third person I’ve dealt with at Evans Halshaw since December so hopefully third time lucky!??

She’s got her excuses in early about being new so will wait and see what she says tomorrow.

Funny thing is that every time I’ve phoned and given my name they seem to know who I am without any further details. I think they must not have many MME orders at their dealership.
 

Mercury8

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I don't know if this helps but I was sent an online contract when i ordered online - I used that for my olev grant
The only thing I received was the email saying ‘Congratulations, your order is confirmed’.

I was one of those who had problems with the online finance application but that was eventually sorted out.

Looks like that’s also stopped me getting the contract. ?‍♂
 

SashaLondon

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I just did my Olev grant online on a pdf and used the info on the order screen in Ford. Order date
Order number
Vin number
Delivery date.
They are coming to install in March.
 


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The only thing I received was the email saying ‘Congratulations, your order is confirmed’.

I was one of those who had problems with the online finance application but that was eventually sorted out.

Looks like that’s also stopped me getting the contract. ?‍♂
I had a nightmare getting a copy of the order form - you know, the one we should have got within two weeks of confirming the order! I ended up emailing the on line sales team: [email protected]
They were pretty good to be fair and the dealer is absolutely responsible for giving you the order form. The response from the on line team:

Writing to inform you that your order form has been resent to your dealership to request for them to sign the documentation of your order. Once the dealership has completed this process, the completed signed order form will be generated and sent to you by email.
An email request has also been sent through to request for the documentation to be completed by dealership.

It was all sorted the following day. Clearly the dealers have not been educated in this process so I’m happy to cut them some slack, but Ford have just been awful!
 

Mercury8

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I just did my Olev grant online on a pdf and used the info on the order screen in Ford. Order date
Order number
Vin number
Delivery date.
They are coming to install in March.
Congratulations. ?

Which charger did you go for?

Applying for the additional grant of £300 in Scotland via the Energy Saving Trust I need to upload proof such as order form or invoice.

Just another hoop to jump through although can’t argue with the added £300. ?
 

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Not that anyone cares, but my car has (finally) moved into production... that makes me a little bit excited, although a new worry has presented itself. I’ve seen someone posting about their 5ft wife being unable to reach the pedals. I’ve got a 5 footer too... if she can’t reach the pedals, I’m going to have to pull the plug ?
i care, I care and i'm in the same boat. I have two on order and neither seem to be going anywhere fast. To make matters worst I could now place a third order and get what I originally wanted faster than it was originally offered... but Ford don't respond to my emails... bonkers.
 

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DDEC41DB-3D03-4651-AAFE-C3A4198C0473.jpeg

I had my charger installed today ahead of the car arriving later, a lot later ?
Is that the normal charger or the connected charger (Whats the difference?) Also Did you get your own installer or can you arrange installation from Ford? Also do you mind if I ask how much the install was. Cheers buddy
 
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i care, I care and i'm in the same boat. I have two on order and neither seem to be going anywhere fast. To make matters worst I could now place a third order and get what I originally wanted faster than it was originally offered... but Ford don't respond to my emails... bonkers.
To quote Gwen Stefani... it’s bananas... B.A.N.A.N.A.S
 

Tim03

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Is that the normal charger or the connected charger (Whats the difference?) Also Did you get your own installer or can you arrange installation from Ford? Also do you mind if I ask how much the install was. Cheers buddy
Hi mate, this was through our work leasing scheme, they covered all the cost for me as part of the sign up so in essence free. However, this unit is about £650 by its self, minus the £350 grant. I am aware of a couple of people who do installs, they’re about £350 - evchargeathome.co.uk I’d recommend, this was the person who did my install.
 

SashaLondon

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Congratulations. ?

Which charger did you go for?

Applying for the additional grant of £300 in Scotland via the Energy Saving Trust I need to upload proof such as order form or invoice.

Just another hoop to jump through although can’t argue with the added £300. ?
The Ohme one. It’s smart and very small. Not expensive at £490 installed after grant.
 

SteveUk

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i care, I care and i'm in the same boat. I have two on order and neither seem to be going anywhere fast. To make matters worst I could now place a third order and get what I originally wanted faster than it was originally offered... but Ford don't respond to my emails... bonkers.
Rebecca responds to emails. Are you emailing their sales email address as they aren't customer care people.
 
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SteveUk

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This was their response to that question

Once the vehicle is booked in our system it will assigned a shipment number. This is what can be used to track the shipment online.
I emailed my dealer today and he says vista shows an ETA of week ending 15/05 and vista says "compound out" whatever use that is. I think that eta is roughly the same as before.
 

mach-e-2021

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I had a nightmare getting a copy of the order form - you know, the one we should have got within two weeks of confirming the order! I ended up emailing the on line sales team: [email protected]
They were pretty good to be fair and the dealer is absolutely responsible for giving you the order form. The response from the on line team:

Writing to inform you that your order form has been resent to your dealership to request for them to sign the documentation of your order. Once the dealership has completed this process, the completed signed order form will be generated and sent to you by email.
An email request has also been sent through to request for the documentation to be completed by dealership.

It was all sorted the following day. Clearly the dealers have not been educated in this process so I’m happy to cut them some slack, but Ford have just been awful!
I'm going to try this now, I have not had my form countersigned and returned by the dealer either and need it for the Scottish Grant.
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