Ford Options is a a cluster...

mburtsvt

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Well, the dealer just called me back and they 'figured it out' and "found the promotional APR from Ford" and came back with a much better deal from Ford options than initially presented (they did offer the 2.25) Based on my mileage I'm not coming out ahead with Options, so I am sticking with my traditional finance option

I really feel like Ford has bungled some of the aspects of rolling out this car. The dealers are all over the place on knowing the programs Ford has and just some of the basic knowledge about the car (I had to strongly disabuse my sales guy that you could use Tesla Superchargers with the Mach E)

Anyway, not naming my local dealer since they ended up making it right. It was so quick after I posted this I'm not entirely sure they're not reading this forum :)
I’m shocked, simply shocked. You saying a dealer wants you to use their own financing instead of Options financing because they have no idea what it is? So they want to put you in a “better program” because you are a good customer and they are doing you a favor? I’m simply shocked. I suspect that giving up the thousand dollar rebate avalible for using Options financing, (available to you in Atlanta) was a good idea as well.

Run, run far away.
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generaltso

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Also the guy valuing your trade-in. I got a $4,500 offer on my trade-in from the dealer, but $8,000 from another outfit.
At least you got your dealer to look at your trade. I asked mine for an estimated trade-in value, and he just said it will be much less than I want for it because there's a huge glut of used cars on the market right now. Huh? The wouldn't even look at it. I brought to a couple of other non-Ford dealers and they gave me prices for a cash purchase. But the best price was from Vroom, so I think I'll just do that.
 

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Not sure if it is Ford or the dealerships. It is a new program, so probably a bit of both. I have a personal relationship with the GM at the dealership that I bought the car from. He had a hard time finding the program at the right APR (2.25%), but because it was me he persisted. When I went in a week later to pick up the car, the regional finance person was there teaching his finance manager how to do it. They said only a couple others have used Options so far in the DC area, but there also hasn't been many deliveries. Part of the frustrating learning curve for everyone.
I suspect that Ford credit had provided information to the dealers months ago. Most (though not all) of us here have figured out how Options program works within a few hours. All the dealers' finance guys are smart enough to figure out how it works before beginning of the year. So it's either willful ignorance, or the desire to stir the customers toward more profitable (for the dealer) form of financing. Or both!

I told my dealer's GM that I was interested in Options about a month ago. So he should have boned up on it. I still suspect that it will be a struggle to get it.
 
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If your dealer is quoting you 5% rate, either your credit is awful, or your dealer is a crook (could be both). My credit union is quoting 2.19% on 60 month loan. As a matter of policy, I always go in with a ore-approved loan from the credit union, so when we start talking financing, that form of dealer enrichment is shut down cold. The dealer's finance guy is not your friend. He will never be your friend.
or even if the Finance Person is a She, they are just as tenacious! :)
 

J Duce

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So I went in to my local Ford dealer who is rated 4.5 out of 5 stars on Ford's website and they had never heard of Ford Options. I did a deal on a Mach E yesterday, and they were willing to rip up our financing through their bank (not Ford Credit) if Options turned out to be a better deal. I was satisfied with the deal we came to with their financing so, no skin off my nose. And with that in mind they were going to call Ford and find out what Options was, and how they were supposed to do it

But, today after they called Ford either Ford is sandbagging or this dealer is trying to sand bag me. Without taxes, of course, a Ford Options quote on Ford's website comes out to $602 with my configured mileage and Mach E options with a 2.28% rate. The guy at the dealership is quoting me, after taxes, over $870 because "the lowest, best possible rate is over 5%"

Are people actually getting 2.28% with Ford options? Is this dealer just BSing me to keep me with his preferred lender?
I got 2.25% for Ford Option.

Also, ask them to run the Ford Options Estimation Tool again. The first time my dealer ran it, there was some issue with Ford system and they did not have the incentives ($2,500 plus $100 in NY). Also, the tax calculation was incorrect but not far off.

If you have the required credit, I hope it gets address so you can close on a deal.
 
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Mirak

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Not sure if it is Ford or the dealerships. It is a new program, so probably a bit of both. I have a personal relationship with the GM at the dealership that I bought the car from. He had a hard time finding the program at the right APR (2.25%), but because it was me he persisted. When I went in a week later to pick up the car, the regional finance person was there teaching his finance manager how to do it. They said only a couple others have used Options so far in the DC area, but there also hasn't been many deliveries. Part of the frustrating learning curve for everyone.
This is a new program only for the MME. Most of the 3,000+ dealerships probably haven’t sold a single MME yet. So I’m not really surprised the dealerships are so ignorant. What is surprising is that once we bring it to their attention, it should be pretty easy for them to locate the Ford Options program using their Ford Credit portal - but they still struggle.
 
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mixduptransistor

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This is a new program only for the MME. Most of the 3,000+ dealerships probably haven’t sold a single MME yet. So I’m not really surprised the dealerships are so ignorant. What is surprising is that once we bring it to their attention, it should be pretty easy for them to locate the Ford Options program using their Ford Credit portal - but they still struggle.
Yeah, this is the big thing. Not that every finance manager at every Ford dealer in the country should be an expert on Ford Options, but there should be a TON of documentation and FAQs and even a direct hotline they can call if a customer walks in and asks about it
 

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I suspect that Ford credit had provided information to the dealers months ago.
Ya think? LOL When my wife took over operations once, when she looked in the trunk of the company car it was filled with FedEx overnight mailers from headquarters. None of which was opened.

The messages sent are not always messages received.

That said, the finance people at the dealers are likely very busy and there are many models, all of which probably have some special or other going on. Not totally surprising they aren't up to speed on something this different.
 
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UW2

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So I went in to my local Ford dealer who is rated 4.5 out of 5 stars on Ford's website and they had never heard of Ford Options. I did a deal on a Mach E yesterday, and they were willing to rip up our financing through their bank (not Ford Credit) if Options turned out to be a better deal. I was satisfied with the deal we came to with their financing so, no skin off my nose. And with that in mind they were going to call Ford and find out what Options was, and how they were supposed to do it

But, today after they called Ford either Ford is sandbagging or this dealer is trying to sand bag me. Without taxes, of course, a Ford Options quote on Ford's website comes out to $602 with my configured mileage and Mach E options with a 2.28% rate. The guy at the dealership is quoting me, after taxes, over $870 because "the lowest, best possible rate is over 5%"

Are people actually getting 2.28% with Ford options? Is this dealer just BSing me to keep me with his preferred lender?
We got Options. No haggling. The dealer finance guy said this was totally new, so he had to be in touch with Ford for hours to learn how to put it through. Just FYI.

Also, please note that the financing at 2.25% is for the ENTIRE amount, not the difference between purchase price and "residual value" (balloon)
 

shutterbug

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That said, the finance people at the dealers are likely very busy
True, but what are they busy with? Mostly trying to figure out how to make more profit for the dealer. Usually that involves trying to stick the customer with the worst possible financing.
 

shutterbug

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The dealer finance guy said this was totally new, so he had to be in touch with Ford for hours to learn how to put it through. Just FYI
"Totally new" is a lie. Ford Credit provided the information months ago.
 
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mixduptransistor

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Ya think? LOL When my wife took over operations once, when she looked in the trunk of the company car it was filled with FedEx overnight mailers from headquarters. None of which was opened.

The messages sent are not always messages received.

That said, the finance people at the dealers are likely very busy and there are many models, all of which probably have some special or other going on. Not totally surprising they aren't up to speed on something this different.
None of that is the customer's problem. That is between the dealer and Ford. I heard similar excuses when trying to work out a deal, they were pushing their extras hard because "Ford didn't give us any profit in this car, the only thing we get out of it is selling a unit, no real profit"

I don't care. I'm not asking for five grand off the car, I get that there's not going to be any discounts off MSRP, but if Ford isn't making it worth your while to sell the car that is between you and Ford

Same with finance. If Ford's program isn't worth your while, then take it up with Ford. Don't try to export your problems onto the customer. No one forced you to be a Ford dealer or to remain one, and you aren't going to make me feel bad for you enough to take a bad deal (and I'm using "you" generically, not you specifically here :) )
 

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True, but what are they busy with? Mostly trying to figure out how to make more profit for the dealer.
Duh! That's their job, right? But even if they were 100% dedicated to the customer's interest that doesn't mean they would be 100% informed. Different issues.

None of that is the customer's problem. That is between the dealer and Ford. I heard similar excuses when trying to work out a deal, they were pushing their extras hard because "Ford didn't give us any profit in this car, the only thing we get out of it is selling a unit, no real profit"
Unfortunately it is a customer problem. You can say it shouldn't be -- and that would be right -- but if you're the customer and are having trouble getting the financing deal you know is available then it is your problem.

I didn't get the "sad is me" story about how little profit the dealer was making. Might have been the dealer or might have been that they figured I'd tell them that sounded like a personal problem.

Let's face it. The dealer model is hardly ideal. But Ford (and other legacy manufacturers) can't do much about it because of special interest state legislation. Ford did the best they could by giving the customer the allocation.
 

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So I went in to my local Ford dealer who is rated 4.5 out of 5 stars on Ford's website and they had never heard of Ford Options. I did a deal on a Mach E yesterday, and they were willing to rip up our financing through their bank (not Ford Credit) if Options turned out to be a better deal. I was satisfied with the deal we came to with their financing so, no skin off my nose. And with that in mind they were going to call Ford and find out what Options was, and how they were supposed to do it

But, today after they called Ford either Ford is sandbagging or this dealer is trying to sand bag me. Without taxes, of course, a Ford Options quote on Ford's website comes out to $602 with my configured mileage and Mach E options with a 2.28% rate. The guy at the dealership is quoting me, after taxes, over $870 because "the lowest, best possible rate is over 5%"

Are people actually getting 2.28% with Ford options? Is this dealer just BSing me to keep me with his preferred lender?
I got Options . . . 2.25% with $2,500 bonus cash (varies by region on the bonus cash)

I will say it took them awhile, but I had primed them for it weeks in advance. They said they have not written a balloon options contract for as long as they can remember.
 

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So I went in to my local Ford dealer who is rated 4.5 out of 5 stars on Ford's website and they had never heard of Ford Options. I did a deal on a Mach E yesterday, and they were willing to rip up our financing through their bank (not Ford Credit) if Options turned out to be a better deal. I was satisfied with the deal we came to with their financing so, no skin off my nose. And with that in mind they were going to call Ford and find out what Options was, and how they were supposed to do it

But, today after they called Ford either Ford is sandbagging or this dealer is trying to sand bag me. Without taxes, of course, a Ford Options quote on Ford's website comes out to $602 with my configured mileage and Mach E options with a 2.28% rate. The guy at the dealership is quoting me, after taxes, over $870 because "the lowest, best possible rate is over 5%"

Are people actually getting 2.28% with Ford options? Is this dealer just BSing me to keep me with his preferred lender?
2.25% $2600 rebate in south jersey
I calculated payment before going and brought my calculations
Selling price/residual value/interest rate/ deposit rebate doc fees
No variables left
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