jetermeyer
Well-Known Member
- First Name
- Jeff
- Joined
- Oct 25, 2020
- Threads
- 2
- Messages
- 108
- Reaction score
- 92
- Location
- MA
- Vehicles
- Lexus NX 300H, Acura TLX
- Occupation
- Retired
I'm sorry but I have to respond. I do not think "totally unacceptable" is any kind of threat. I do not believe that there is any industry, job, etc... where any of us could slip our customer's delivery by 44 days and never contact the customer? I can't believe that any CEO of any company would say that was acceptable? People might have a lease. Have to sell their car before. This is not a small purchase and people depend on their vehicles. So I stand by my comment that Ford has not done a good job communicating. I'm not threatening them in any way, make demands. I'm just stating that I can't believe that Ford thinks this behavior is acceptable I understand slips. It happens in all industries and with all product deliveries. Staying silent is not good customer service.We'll never know. However, I do recommend you avoid making posts that sound demanding and whiny. Terms like "totally unacceptable" and statements like "Ford should have done X", "So much for John Smith's ...", "I'm cancelling my order", anything that sounds like an "or else" threat, etc. don't generally endear people to be helpful.
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