Ordering online and selecting dealer

[Ani_PonyUp]

Hi Folks,

We are in the process of ordering the 2022 Mach E premium and in doing so we are using the ford website and putting in a order and selecting a nearby dealer.
This is new to me as I order the 2022 Bronco and it was all done with the dealer. But I guess ford is on the right track of eliminating dealer BS in the near future.
My question price of my order (dealer willing to sell the vehicle), that should not change the day vehicle arrives at the dealer correct ?
I mean with the Bronco we have heard of stories pertaining to markups. But am really hoping the Mach E is not the case as the whole process is online with a $500 deposit.

please let me know what are y’all’s thought before we head to the dealer this weekend.
Thank you.

Also, the 28 week estimate in the website for the premium trim? How realistic are those

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[JohnnyForensic]

Hi Folks,

We are in the process of ordering the 2022 Mach E premium and in doing so we are using the ford website and putting in a order and selecting a nearby dealer.
This is new to me as I order the 2022 Bronco and it was all done with the dealer. But I guess ford is on the right track of eliminating dealer BS in the near future.
My question price of my order (dealer willing to sell the vehicle), that should not change the day vehicle arrives at the dealer correct ?
I mean with the Bronco we have heard of stories pertaining to markups. But am really hoping the Mach E is not the case as the whole process is online with a $500 deposit.

please let me know what are y’all’s thought before we head to the dealer this weekend.
Thank you.

Also, the 28 week estimate in the website for the premium trim? How realistic are those

It absolutely should NOT change, but there have been a couple of stories here about dealers trying to change the price when you walk in to collect your order. In that case, an immediate Tweet to #mrlevine on Twitter has seemed to be the most reliable way of getting that fixed, but it’s not perfect.

I would also get the “deal sheet” in writing from the dealer when you go to confirm the order (assuming you have to…I did). The deal sheet will help guard against any last minute price increases as well. The problem is, there’s too much incentive for the dealer to screw with you and have you walk, because they’ll give you your $500 back, and now they have a shiny new Mach-E they can put on the showroom floor for a $10,000 up-charge.

Good luck. The vast majority of orders have been fine; it’s only the real screwball ones you hear so much about here. It’s just hard to remember that when you see what a handful of dealers pull regarding these preorders.

 

[Maquis]

What you enter online is not an order, it’s a reservation. Your selected dealer has to convert it to an order.

When you configure online, there is a line in the pricing called “Adjustment to MSRP” (or something to that effect). If there’s a value in that line, it’s dealer mark-up (or discount, if negative).

I‘d print that and confirm it with the dealer before they place your order.

ETA: It‘s actually “Difference from Total MSRP” as shown in zvez’s comment below.

 

[zvez]

Hi Folks,

We are in the process of ordering the 2022 Mach E premium and in doing so we are using the ford website and putting in a order and selecting a nearby dealer.
This is new to me as I order the 2022 Bronco and it was all done with the dealer. But I guess ford is on the right track of eliminating dealer BS in the near future.
My question price of my order (dealer willing to sell the vehicle), that should not change the day vehicle arrives at the dealer correct ?
I mean with the Bronco we have heard of stories pertaining to markups. But am really hoping the Mach E is not the case as the whole process is online with a $500 deposit.

please let me know what are y’all’s thought before we head to the dealer this weekend.
Thank you.

Also, the 28 week estimate in the website for the premium trim? How realistic are those

Have been instances of dealers adding mark up at time an ordered vehicle arrives (this strikes me as being really sleezy). I don't have a problem with dealers having cancelled orders trying to get markup on those cars.

I'd talk to the dealer first before you designate them. Some dealers in the ford.com ordering tool have a "dealer selling price" markup which shows up on the final summary page for your order. My dealer had $5k markup. As soon as I confirmed order I discussed with the GM at the dealership and got in writing guaranteed msrp with xplan. That's exactly how it played out and was a very pain free transaction.. I highly recommend you get something in writing from the dealership committing to msrp. This reduces the angst of that last minute wondering if they're going to add ADM.

This shows the "dealer selling price" difference on my order (again I paid msrp - xplan)

 

[buffasnow]

Hi Folks,

We are in the process of ordering the 2022 Mach E premium and in doing so we are using the ford website and putting in a order and selecting a nearby dealer.
This is new to me as I order the 2022 Bronco and it was all done with the dealer. But I guess ford is on the right track of eliminating dealer BS in the near future.
My question price of my order (dealer willing to sell the vehicle), that should not change the day vehicle arrives at the dealer correct ?
I mean with the Bronco we have heard of stories pertaining to markups. But am really hoping the Mach E is not the case as the whole process is online with a $500 deposit.

please let me know what are y’all’s thought before we head to the dealer this weekend.
Thank you.

Also, the 28 week estimate in the website for the premium trim? How realistic are those

I did not have any issues, but there seem to be a substantial number of folks here who did. Based on what they report, I would not assume anything, even with a dealer with which you may have a relationship.

I'd say that you want to get the following in writing from the dealer before you have them convert your order:
1. X Plan accepted (if you plan to use it) (X Plan also limits other fees)
2. No ADM (Additional Dealer Markup) Sale price should be MSRP if no X Plan.
3. Any deposit is fully refundable should you decline the car at delivery, for whatever reason.
4. No window etching, undercoating, paint treatments, etc without your written permission.

It would seem that most of this should go without saying, but it's always best to protect yourself. A reputable dealer should have no problem agreeing to any of the above (unless they don't participate in X Plan, I guess).

 

[Ani_PonyUp]

Wow!!! You guys are “Lightning Fast”. Pun intended!!!
As Chris pointed out with the screenshot, my build says difference 0$. So I am guessing the dealer that I am going with doesn’t really have markups. But again thanks for info in terms of getting something in writing. We did that for the bronco as well. Will do the same.
Thanks everyone for the input.
Also, how does the timeline look for 2022? Any inputs in that area???

 

[Ani_PonyUp]

So what is the X-plan again.

I did not have any issues, but there seem to be a substantial number of folks here who did. Based on what they report, I would not assume anything, even with a dealer with which you may have a relationship.

I'd say that you want to get the following in writing from the dealer before you have them convert your order:
1. X Plan accepted (if you plan to use it) (X Plan also limits other fees)
2. No ADM (Additional Dealer Markup) Sale price should be MSRP if no X Plan.
3. Any deposit is fully refundable should you decline the car at delivery, for whatever reason.
4. No window etching, undercoating, paint treatments, etc without your written permission.

It would seem that most of this should go without saying, but it's always best to protect yourself. A reputable dealer should have no problem agreeing to any of the above (unless they don't participate in X Plan, I guess).

 

[JohnnyForensic]

Wow!!! You guys are “Lightning Fast”. Pun intended!!!
As Chris pointed out with the screenshot, my build says difference 0$. So I am guessing the dealer that I am going with doesn’t really have markups. But again thanks for info in terms of getting something in writing. We did that for the bronco as well. Will do the same.
Thanks everyone for the input.
Also, how does the timeline look for 2022? Any inputs in that area???

If you order now for 2022, you may end-up with a 2023.

I’m just kidding.

Mostly.

Maybe.

Seriously, if supply chains get better (maaaaaybe?), then you can probably hope for six months from now. I’m guessing given the givens, it’s going to be closer to eight. I got SUPER lucky it seems, and mine was in my hands in five.

 

[Reign of Ravens]

Wow!!! You guys are “Lightning Fast”. Pun intended!!!
As Chris pointed out with the screenshot, my build says difference 0$. So I am guessing the dealer that I am going with doesn’t really have markups. But again thanks for info in terms of getting something in writing. We did that for the bronco as well. Will do the same.

Don't guess anything, and by "get it in writing" we should really be saying "get the manager to sign it." I have an email from my dealer stating explicitly that there is no markup added to online orders, but there is markup for cars on the lot, and thus they recommend online ordering. That's in writing. $0 ADM on the website, but about two months in, the ADM changed by a few thousand. I called Ford, there's nothing they can do - it's between me and the dealer. The dealer won't commit to anything despite my showing them the email, just keeps saying that they'll honor a price if one was previously agreed upon. Well, "no ADM" isn't exactly a price, is it? Sure, it implies MSRP (plus what ever fees they want to add - they already told me no to X-plan so they can do what ever they want), but is a lawyer going to back me up on accusations that this was a bait and switch tactic? I don't know; I'd be curious to find out but I'd rather just cancel my order before it's scheduled for production, get my deposit back and leave the dealership with a true lost sale, instead of a new car that they can sell for even more.

Sorry for being sour - the Ford representative was really great and sympathetic, but this is a case where Ford made it feel a lot like we were sort of getting the Tesla experience and the dealer was sort of like the cashier and paperwork processor, but in actuality we're just custom-ordering with the dealer, without having to go or talk to the dealer. In some ways, I think this is the worst of both worlds. I'd still order online instead of ordering through the dealer, so that you can see the updates for yourself, but set your expectations accordingly and try to guard yourself against disappointments like what I am experiencing.

 

[buffasnow]

So what is the X-plan again.

There are lots of threads on it here in the forum. Bottom line - It is a Ford "partner" plan that gives the buyer a small discount and prevents high dealer fees. One becomes eligible for X plan in several ways: 1. work for a partner company (there are hundreds, lists are online and in threads), 2. be a Ford stockholder for a defined amount of time, 3. be a member of a specific organization (i.e. Mustang Club of America).

If I remember correctly, you pay 98% of MSRP plus $275, so it's not much money, but for people that live in areas/states where dealers tack on all kinds of fees, it will limit those fees to $100. For some people, that could mean more savings than the actual discount.

 

[xulise]

I'm actually curious about this as well!

I ordered my 2022 Mach E Premium over the weekend and informed my dealership (who I spoke to beforehand) about it, and they said that to save money, I should place my order online to avoid the $5,000 dealership fee.

However, they asked me to come in today to sign some paperwork to confirm the order, and the sales rep told me that there would be a $3,000 additional charge for the Mach E since it's so in demand. This feels like a complete bait and switch since it wasn't listed on the website when I was creating the order, and he physically wrote it on the piece of paper that he had me sign.
I talked to him for a while about it, and he said that basically it's just a charge they add on to the Broncos and the Mach E's because if I don't want it when it's time to pick it up and try to negotiate, they can just sell it for even higher to a different customer.

Is this normal? I've never bought a new car before, so I don't know what to expect.
I live in Los Angeles for reference.

Thanks!!

 

[Maquis]

I'm actually curious about this as well!

I ordered my 2022 Mach E Premium over the weekend and informed my dealership (who I spoke to beforehand) about it, and they said that to save money, I should place my order online to avoid the $5,000 dealership fee.

However, they asked me to come in today to sign some paperwork to confirm the order, and the sales rep told me that there would be a $3,000 additional charge for the Mach E since it's so in demand. This feels like a complete bait and switch since it wasn't listed on the website when I was creating the order, and he physically wrote it on the piece of paper that he had me sign.
I talked to him for a while about it, and he said that basically it's just a charge they add on to the Broncos and the Mach E's because if I don't want it when it's time to pick it up and try to negotiate, they can just sell it for even higher to a different customer.

Is this normal? I've never bought a new car before, so I don't know what to expect.
I live in Los Angeles for reference.

Thanks!!

I’d look for a different dealer. There has to be at least one honest dealer in the LA area!
Search the forum using “ADM”. You’ll find lots of info including a list of dealers who don’t mark up.

 

[KZ6e1e]

I'm actually curious about this as well!

I ordered my 2022 Mach E Premium over the weekend and informed my dealership (who I spoke to beforehand) about it, and they said that to save money, I should place my order online to avoid the $5,000 dealership fee.

However, they asked me to come in today to sign some paperwork to confirm the order, and the sales rep told me that there would be a $3,000 additional charge for the Mach E since it's so in demand. This feels like a complete bait and switch since it wasn't listed on the website when I was creating the order, and he physically wrote it on the piece of paper that he had me sign.
I talked to him for a while about it, and he said that basically it's just a charge they add on to the Broncos and the Mach E's because if I don't want it when it's time to pick it up and try to negotiate, they can just sell it for even higher to a different customer.

Is this normal? I've never bought a new car before, so I don't know what to expect.
I live in Los Angeles for reference.

Thanks!!

Galpin (Who I'm using) is great.
Southbay Ford, Caruso in LB & Sunrise Hollywood is also supposedly honest/good.

I would stay away from Airport Marina & Santa Monica.

 

[xulise]

Edit: Whoops sorry I meant to reply to the comment above! This is my first time on a forum haha
The dealership that I went to was Bob Wondries in Alhambra, but I'm reading in some posts in the forum that they're prone to tacking on random ADMs I just sent a text to cancel my order since I feel super scammed.

I'm based in Alhambra so some of those dealerships are a little bit out of the way, but I'm willing to check them out if you've had positive experiences at them!

My next resort was going to the Star Ford Lincoln in Glendale, but I went last week and the cars on the lot were selling for $15k over MSRP. But I don't know how they are with online orders.

 

[KZ6e1e]

Edit: Whoops sorry I meant to reply to the comment above! This is my first time on a forum haha
The dealership that I went to was Bob Wondries in Alhambra, but I'm reading in some posts in the forum that they're prone to tacking on random ADMs I just sent a text to cancel my order since I feel super scammed.

I'm based in Alhambra so some of those dealerships are a little bit out of the way, but I'm willing to check them out if you've had positive experiences at them!

My next resort was going to the Star Ford Lincoln in Glendale, but I went last week and the cars on the lot were selling for $15k over MSRP. But I don't know how they are with online orders.

Yeah i saw the references to Bob Wondries and cringe.
Star in Glendale supposedly won't do ADM but not sure about Xplan. Also ALL dealers besides Caruso/SMford I hear adds ADM on cars on the lot. That should not be a real data point unless you're going down that route. (SMFord does not do ADM but will add $2K on Lojack/Protection thing/Door Guards, so if you were going to do those things then SMford would be good)

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