DGMach-E
Member
- First Name
- Denis
- Joined
- Jan 24, 2022
- Threads
- 1
- Messages
- 13
- Reaction score
- 11
- Location
- Ottawa, Canada
- Vehicles
- 2021 AWD Mach-E white
- Thread starter
- #1
Hello,
My Mach-E was delivered to me in late Nov 2021. I have driven less than 1,300 KM (807 Miles) but in early January, I unplugged the vehicle to go do some errands and the vehicle would not put itself into D, R, N. I had warning lights and messages telling me to "Stop Safely Now" (even though I was not driving) with multiple messages telling me to "Service vehicle soon", "Service ADvance Trac", "AWD off", "Pre-Collision Assist not available", "Auto Hold System Fault". I call "Ford RoadSidet" and I have the vehicle towed to my dealer. A few weeks go by and they tell me that they contacted Ford and that the 12V is faulty. The dealership says that it may take some time to find a replacement as no one is currently manufacturing this type of 12V and they need to order directly from Ford.
The dealership (who is awesome btw) calls me back last Thursday, Jan 20th 2022 and tells me they took a 12V out of another Mach-E they had on the lot and that I am up and running. I pick up my vehicle on Friday, Jan 22, 2022, drive another 50 KM or so with my newly released vehicle, return home and park safely in my driveway happy to have my Mach-E back (in case anyone was wondering, I plugged it in when I arrived). On Sunday, I go to complete some errands and I get all the same error messages I had before and the vehicle will not put itself in D, N, R.
I am now waiting for Ford Roadside assistance to come and lug it away to the dealership once again.
Does anyone have any advice or information I can provide to the dealership so that they are able to fix the problem? The dealership believes I got a 2nd faulty battery but I think there is something else happening with the vehicle that is preventing the 12V from being charged while the vehicle is operational or when plugged in. They do not have another 12V on hand and I am worried it will take months before they get a 12V replacement.
Any help would be greatly appreciated.
DG
My Mach-E was delivered to me in late Nov 2021. I have driven less than 1,300 KM (807 Miles) but in early January, I unplugged the vehicle to go do some errands and the vehicle would not put itself into D, R, N. I had warning lights and messages telling me to "Stop Safely Now" (even though I was not driving) with multiple messages telling me to "Service vehicle soon", "Service ADvance Trac", "AWD off", "Pre-Collision Assist not available", "Auto Hold System Fault". I call "Ford RoadSidet" and I have the vehicle towed to my dealer. A few weeks go by and they tell me that they contacted Ford and that the 12V is faulty. The dealership says that it may take some time to find a replacement as no one is currently manufacturing this type of 12V and they need to order directly from Ford.
The dealership (who is awesome btw) calls me back last Thursday, Jan 20th 2022 and tells me they took a 12V out of another Mach-E they had on the lot and that I am up and running. I pick up my vehicle on Friday, Jan 22, 2022, drive another 50 KM or so with my newly released vehicle, return home and park safely in my driveway happy to have my Mach-E back (in case anyone was wondering, I plugged it in when I arrived). On Sunday, I go to complete some errands and I get all the same error messages I had before and the vehicle will not put itself in D, N, R.
I am now waiting for Ford Roadside assistance to come and lug it away to the dealership once again.
Does anyone have any advice or information I can provide to the dealership so that they are able to fix the problem? The dealership believes I got a 2nd faulty battery but I think there is something else happening with the vehicle that is preventing the 12V from being charged while the vehicle is operational or when plugged in. They do not have another 12V on hand and I am worried it will take months before they get a 12V replacement.
Any help would be greatly appreciated.
DG
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