fallguy
Well-Known Member
- First Name
- fallguy
- Joined
- Feb 17, 2021
- Threads
- 11
- Messages
- 213
- Reaction score
- 320
- Location
- The south
- Vehicles
- 2020 Defender, 1968 Mustang, 2021 Mach-E GT
- Occupation
- Federal
- Thread starter
- #1
I have had a Mach-E since Feb of 2021, never have I gotten a turtle or any other battery related issues. Never been stranded or broken down. It's the first year, of a new platform, things happen. Not even that upset that the car broke down, but at the service that I received so far.
Yesterday while running errands with wife and 5yo, I turned right on a road. Immediately the car jerked and warning lights flew up. Would not accelerate or do anything. Couldn't pull off to the right, as I was in the left lane and cars on the right and losing speed fast. So I pulled into a turning section of the 4 way in the middle.
Used Ford Pass for service. Waited 20 minutes, nothing. Found a number and called, couldn't understand anything she said. But claimed she submitted our request for tow. 30 minutes go by, we were supposed to get a text or notice of the tow truck. Called back again, the next lady said that the previous one wrote up the ticket but did not actually submit it. Couldn't understand her either, which made everything worse. The ticket was submitted and we got a notice within a few minutes of 60-75 minutes. I got an Uber for wife and 5 year old, didn't have anyone to call, AC wasn't working, and side of the road was not safe. It took almost 3 hours to get a tow. They send it out for bid, and the bidder who accepted only had one truck. I know this because I called the company and he told me. I told him I was in the middle of an intersection and have been for well over an hour. The notice he got did not say anything about that, or about having a child with me either, with no where to go.
Called the Ford dealership down the road, literally. 1.7 miles away, to give them a heads up of the car coming. She said that they did not have any room on the lot and they could not see my car until my appointment. Which is NEXT Wednesday, a whole week. She said I would either need to have it towed home, or to the lot. Then have it towed again when my appointment was. She also could not give me a loaner, until my appointment and a certified EV tech could see it and determine the problem.
It obviously can't be driven. Turning it on gives error after error and will not shift. Having to wait a week to get a loaner, because there is only one tech "in the area" and he is backed up is ridiculous. Luckily I have two other vehicles to drive, my '68 Mustang and a motorcycle. We have 4 kids though, neither is ideal for obvious reasons. Weather the next few days is terrible, strong storms.
As I said, not even upset the car broke down. It happens, to every mfg ever. The service has been terrible. Having one EV tech in the area, our city is just over 100k, and the Mach-E has been out for 15 months or so, with the Lightning coming out this week is terrible planning. With no excuse for it. Out sourcing the tow and support is common, everyone does that. Lowest bidder, etc. 3 hours is a long time though.
I am more upset at the no loaner car until it can be seen by one individual. The dealer claims, and it may be true, that they cannot submit a request for a loaner until it has been diagnosed. Previous dealerships from other car makers have given me a car for various reasons with zero problems.
Waited a day to post anything, really didn't want to just seem like I am bitching. Hopefully someone at Ford is taking notes and makes things better in the future. Planning on going to the dealership tomorrow and pleading my case, wanted to cool off for a day or so as I was pretty heated yesterday. It was 87 degree and humid AF, with no AC on the side of the road with my wife and 5yo. Then get told I can't get a car, oh and you can't even have it towed to the dealership where they will be working on it.
Yesterday while running errands with wife and 5yo, I turned right on a road. Immediately the car jerked and warning lights flew up. Would not accelerate or do anything. Couldn't pull off to the right, as I was in the left lane and cars on the right and losing speed fast. So I pulled into a turning section of the 4 way in the middle.
Used Ford Pass for service. Waited 20 minutes, nothing. Found a number and called, couldn't understand anything she said. But claimed she submitted our request for tow. 30 minutes go by, we were supposed to get a text or notice of the tow truck. Called back again, the next lady said that the previous one wrote up the ticket but did not actually submit it. Couldn't understand her either, which made everything worse. The ticket was submitted and we got a notice within a few minutes of 60-75 minutes. I got an Uber for wife and 5 year old, didn't have anyone to call, AC wasn't working, and side of the road was not safe. It took almost 3 hours to get a tow. They send it out for bid, and the bidder who accepted only had one truck. I know this because I called the company and he told me. I told him I was in the middle of an intersection and have been for well over an hour. The notice he got did not say anything about that, or about having a child with me either, with no where to go.
Called the Ford dealership down the road, literally. 1.7 miles away, to give them a heads up of the car coming. She said that they did not have any room on the lot and they could not see my car until my appointment. Which is NEXT Wednesday, a whole week. She said I would either need to have it towed home, or to the lot. Then have it towed again when my appointment was. She also could not give me a loaner, until my appointment and a certified EV tech could see it and determine the problem.
It obviously can't be driven. Turning it on gives error after error and will not shift. Having to wait a week to get a loaner, because there is only one tech "in the area" and he is backed up is ridiculous. Luckily I have two other vehicles to drive, my '68 Mustang and a motorcycle. We have 4 kids though, neither is ideal for obvious reasons. Weather the next few days is terrible, strong storms.
As I said, not even upset the car broke down. It happens, to every mfg ever. The service has been terrible. Having one EV tech in the area, our city is just over 100k, and the Mach-E has been out for 15 months or so, with the Lightning coming out this week is terrible planning. With no excuse for it. Out sourcing the tow and support is common, everyone does that. Lowest bidder, etc. 3 hours is a long time though.
I am more upset at the no loaner car until it can be seen by one individual. The dealer claims, and it may be true, that they cannot submit a request for a loaner until it has been diagnosed. Previous dealerships from other car makers have given me a car for various reasons with zero problems.
Waited a day to post anything, really didn't want to just seem like I am bitching. Hopefully someone at Ford is taking notes and makes things better in the future. Planning on going to the dealership tomorrow and pleading my case, wanted to cool off for a day or so as I was pretty heated yesterday. It was 87 degree and humid AF, with no AC on the side of the road with my wife and 5yo. Then get told I can't get a car, oh and you can't even have it towed to the dealership where they will be working on it.
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