Front Camera Fault & Pre-Collision Assist Not Available Errors

[macgyver60]

The offer for buyback is calculated by NJ state law. The formula is the mileage the car presented with the original mileage, multiplied by the original MSRP, then divided by 100,000. They also gave me extra for the modifications I had made within 30 days of the initial purchase. Again, it was actually a pretty fair offer but as you said the inflationary environment I still had to take a loss in time and money in looking and buying a new car. I kept their car and accepted their settlement offer, which was two months worth of finance payments, and it’s fixed, to my satisfaction.

As others mentioned, it’s not fixed to their satisfaction if error messages still pop up. I don’t begrudge if others don’t choose what I chose but understand trying to find a similar new electric car is difficult.
Tesla is the best choice but they don’t qualify for the federal tax rebate, Bolt EUV is great but no AWD and everyone has charged an upfront price that I had been looking at, no guarantee a new MME doesn’t have the same issue, and all the other ones with AWD is 6-12 months from delivery.
it’s all up to you, just trying to offer information to people in the same boat as me

Don't love what Im hearing. I bought a car and now it sounds like I'll be given an offer that leaves me without the car I chose or anything close. I can't keep this car. The problem is present constantly and it's more than a nuisance. As you know, when it happens we have no front end collision avoidance, no lane holding, no cruise control, no smart headlights. Some of these are not just conveniences. I have had this car for 18 months and for 4-5 of those months spread out over that period I have either not had the car at all or have not had access to any of these features.

The fault is entirely Ford's obviously. I should not have to pay a price for it. Giving me a depreciated refund is not acceptable. I am going to have to see if they will replace the car and if they won't I may have to go beyond the Lemon Law and file a law suit.

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[dr.cal.fan]

An update on my California edition Mach-E. It took about two weeks, but the Camara Fault problems seem to be fixed. Generally, the delay service seemed to be with the local mechanics having to work remotely with Ford HQ. I'm not even sure all that was done, but it seems to have been mostly software related.

Got it back today, and so far BlueCruise and everything associated with it are working perfectly. So far... Of course I'll be on pins-and-needles for a couple weeks hoping there's no relapse. And if there is, I'll let you all know. But so far so good.

 

[Tanwin]

Ehhh, that should only take a day, maybe two tops if they're familiar with the wiring harness assemblies. Yeah, I hope they don't go to this step for me! My car should be returned tomorrow if road-testing goes well... So far, SA & tech are confident!

Got an update today that they ordered the wrong part. New part coming in tomorrow. Also got rear ended in the dealer loaner yesterday. Someone hit me at a red light

 

[RedStormREHS]

Got an update today that they ordered the wrong part. New part coming in tomorrow. Also got rear ended in the dealer loaner yesterday. Someone hit me at a red light

Ugggg, that sucks! Happened to me 3x in my last car... 3rd time, car was a goner. At least I wasn't, ha! Hopefully I get back my GT tomorrow after nearly 4wks on this 3rd round of repairs. Dealer has been filling up my gas tank on my back-up family Camry Hybrid -- which has been nice.

 

[rhougey]

An update on my California edition Mach-E. It took about two weeks, but the Camara Fault problems seem to be fixed. Generally, the delay service seemed to be with the local mechanics having to work remotely with Ford HQ. I'm not even sure all that was done, but it seems to have been mostly software related.

Got it back today, and so far BlueCruise and everything associated with it are working perfectly. So far... Of course I'll be on pins-and-needles for a couple weeks hoping there's no relapse. And if there is, I'll let you all know. But so far so good.

Please update us all as time goes by, how the repair goes. And if it proves to be “repaired”, all the information possible as to what was done.

 

[Tanwin]

Don't love what Im hearing. I bought a car and now it sounds like I'll be given an offer that leaves me without the car I chose or anything close. I can't keep this car. The problem is present constantly and it's more than a nuisance. As you know, when it happens we have no front end collision avoidance, no lane holding, no cruise control, no smart headlights. Some of these are not just conveniences. I have had this car for 18 months and for 4-5 of those months spread out over that period I have either not had the car at all or have not had access to any of these features.

The fault is entirely Ford's obviously. I should not have to pay a price for it. Giving me a depreciated refund is not acceptable. I am going to have to see if they will replace the car and if they won't I may have to go beyond the Lemon Law and file a law suit.

I was already today that they’re not replacing due to shortages

 

[dr.cal.fan]

Please update us all as time goes by, how the repair goes. And if it proves to be “repaired”, all the information possible as to what was done.

.
I'll keep the group updated and let everyone know what I learn. The trick is that so much was done remotely. I'm not even sure my local dealership mechanics and service managers know the specifics of how it was fixed. They just know "there was some software and programming stuff." But I am genuinely curious as to the specifics. So, I'll let you know what I know if/when I ever get more specifics. And for sure I'll let you know if/when any problems come back.

 

[Mirak]

I'm scheduled to take my car back in on Monday for this issue (and a few others, nominally, but it's mainly this). I took it in two weeks ago, and got two more errors the same day the car was returned to me. In fact, the first happened literally on the drive back from the dealership to work.

Buuuuuut... since then I've had zero faults. I'm fine with pushing software updates, but I really don't want my car getting taken apart to perform troubleshooting, especially when the faults have so far been infrequent. Thoughts?

 

[DYohn]

OTA 3.5.4.2 last night. Will see if any impact on the front camera issue. Temps here in Phoenix are below 100 now, though.

Quick follow up. This update had no impact on the errors.

 

[RedStormREHS]

I'm scheduled to take my car back in on Monday for this issue (and a few others, nominally, but it's mainly this). I took it in two weeks ago, and got two more errors the same day the car was returned to me. In fact, the first happened literally on the drive back from the dealership to work.

Buuuuuut... since then I've had zero faults. I'm fine with pushing software updates, but I really don't want my car getting taken apart to perform troubleshooting, especially when the faults have so far been infrequent. Thoughts?

Let them do whatever the Ford hotline techs (engineers?) say to do! It's all under warranty. Don't forget to open up a BEV team case with Ford Customer Care because this repair may take a few attempts and lots of shop time! They could offer non-monetary types of compensation for you.

 

[macgyver60]

Let them do whatever the Ford hotline techs (engineers?) say to do! It's all under warranty. Don't forget to open up a BEV team case with Ford Customer Care because this repair may take a few attempts and lots of shop time! They could offer non-monetary types of compensation for you.

How do you open a BEV team case?

 

[MissBossJenay]

Seems like many of us are having this issue. Like many of you, I was told it would be fixed when I took it in for the recalls and updates but of course it didn’t happen (2 weeks at the dealer). I took it back in September (3 weeks at the dealer) and they replaced the module, However, the error messages came on as I pulled into my driveway. I was scheduled to take it back October 1st but I was missing my car so much and had a lot of things to do so I’m now taking it back Monday. I’m not hopeful and at the same time, I ordered a 2023 GT model and I’m wondering if it’s a mistake. I absolutely love my car and just want it fixed. I’ll keep you guys posted.

 

[Haven]

I got my GT back from the dealer Tuesday and it has been working great. I use my adaptive cruise control all the time on every street, even residential. It helps me keep within the speed limit as my foot doesn’t like to go the speed?

They had 2 engineers from Dearborn (Ford HQ) come out to fix it. They said there was some missing data that the dealer didn’t have and ford did. I was told they reapplied a software update and input this missing data that the dealer was not aware of. I’ll attach my work order and keep testing it and let everyone know if I have any problems with it or not. I will be going on a trip to Florida after thanksgiving so that will be a good test.

I think the key thing is for everyone to make sure their dealer is engaged with Ford on this fix.

 

[ProfZ]

Oh, my car isn't fixed yet. Going on week 3 at the dealership with no communication from them.

Dude, that's awful. Contact Ford ASAP and get them involved right NOW! I did and now my dealer. after dropping it off on Monday told me yesterday (Friday) saying it is fixed but they will be test driving it this weekend to see if it everything "sticks," as in the past two repairs, it worked temp and then sporadically and then kaput. (crosses fingers). Will let you know, but seriously call Ford and pressure your dealer.

 

[ProfZ]

An update on my California edition Mach-E. It took about two weeks, but the Camara Fault problems seem to be fixed. Generally, the delay service seemed to be with the local mechanics having to work remotely with Ford HQ. I'm not even sure all that was done, but it seems to have been mostly software related.

Got it back today, and so far BlueCruise and everything associated with it are working perfectly. So far... Of course I'll be on pins-and-needles for a couple weeks hoping there's no relapse. And if there is, I'll let you all know. But so far so good.

Sorry, I replied to an older post of yours. Congrats ?!?!!? Wait and see, no?

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