In your app, there should be a tile for BlueOval Charge Network. Follow those directions to enable the trial and Plug n Charge and then you should be good. Basically you just plug in at EA and it'll start charging, but in my experience I just kept getting errors.
So if I’m already running SOBDMC version -BBG can I assume I have the (partial) fix to this?
The updated SOBDMC software (LJ98-14G069-AXG. LJ98-14G069-AZG, LJ98-14G069-BBG. LJ98-14G069-BDG) will monitor contactor
temperature and intelligently reduce battery power to prevent damage to
It's a 240V so yes a level 2. I'd be fuming if they're denying you after you already had it installed. https://www.ford.com/buy-site-wide-content/overlays/mach-e-overlays/ford-connected-charge-station/