While I did not get to see the pic, I tend to agree it is rude to use the EV charging spots inappropriately. I often see non-EVs parked in those spots for up to an hour while my EV charged - and I mean often. Sure there are signs saying EV charging, only, but without any type of reinforcement...
Ha ha, reminds me of when I got my Mach (dealer said I was the first in my state to get it). Anyway, a pan handler stopped asking other drivers for money and literally walked around my Mach and inspected as much as he could before the lights changed—never asked for a dime, lol.
Hoping you've gotten some resolution by now, but I remember
when my mach was at the dealership for one month one and one day while I paid with no loaner because they were all out; I had them credit me that monthly payment, my uber... and even my bus fare. There is recourse, don't give up!
I am having this same issue. The dealer I purchased by car from has given me the run around, others I've called said go back to the dealer I purchased from. Is this for real. Can't be serious. Needs better system for handling these recalls.