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I have a 2021 Premium ER AWD w 30k miles (job 1 - received in March ‘21) and have generally loved the car… but have come to hate Ford. Anytime I’ve had to deal with them and/or the dealers it has been a disaster. The glass recall took almost a year and four different dealerships to finally...

I received this from Ford this morning - no more clarity on timing, but they did confirm that we have not been abandoned! I do appreciate that their customer support team always replies, even when they can’t share detail. See below: I believe this is the blog post you are referencing. The...

Same. Email Ford and let them know you’re upset - [email protected]. I think that’s all we can do other than make our next purchase elsewhere.

Mine just shipped! 20972, ordered 2/29. Now if only they’d update the ‘21 software…

Anyone needing a backend CSMS / software provider should reach out to ChargeLab - https://chargelab.co/blog/enel-x-way-migration

I emailed Ford today about this to ask when they are planning to roll out 1.3 to the 2021s. I'm especially angry as I paid the three-year subscription fee almost a year ago on the premise that the update was imminent. Here's the (useless) reply. If you want to let them know how unhappy you...

That may be my last resort - thanks!

Hello! How did you get the dealer to replace the charge port? I’ve had the same issue, but they can’t replicate it at the dealer bc their L2 chargers all charge lower than 50A (mine works fine at 40A or less) and so have basically been stonewalling me. Any advice super appreciated!