I had the same problem...this is what I do now...the #1 memory button on door is my profile. Now when I get in I simply press 2 then 1 right after and it reverts back to exactly my settings (4 rows of presets)
Anyone else experience this?
With the car on my profile...I select settings...audio...# of presets per row...here I select 4 rows.
When I'm done driving for the day and come back the next day...it defaults back to 2 rows of presets.
I can go back in and select 4 rows and find the programmed...