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  1. OTA 1.7.1 Stuck, anyone else have issue updating?

    I wanted to let everyone know that we got our car back yesterday. It had spent 32 days at the dealership trying to fix its inability to download OTA updates. Working with software engineers at Ford, the dealer’s technician finally got the newly installed APIM to work. After reading through the...
  2. OTA 1.7.1 Stuck, anyone else have issue updating?

    As some of you who have been following this thread may know, per Ford‘s direction I took our car to the dealer after issues and some likely false alerts occurred during several unsuccessful 1.7.1 download attempts In September. The car has been at the dealership since OCTOBER 27! A case number...
  3. [OTA] 1.7.1 Appears to be incoming

    Just some caution regarding taking your car to the dealer. When our car had issues regarding the update in late September, Ford told me to take it to the dealer even though the car seemed to be driving fine. I was able to get it to the dealer on October 27. It is still there. After numerous...
  4. OTA 1.7.1 Stuck, anyone else have issue updating?

    Just wondering, have you heard anything from Ford since you were assigned a case number?Please keep us informed. Our car was doing the same as yours. Like you I also talked to several techs who finally told me to get the car to the dealership. It went in for service on October 27 and it is...
  5. Mach-E only electric SUV with “above average reliability” says Consumer Reports

    First, after calling Ford more than once when my update settings failed and I got some strange warnings on my PaaK, the Ford directed me to get it to the dealership. During the time at the dealership, the service department has continuously tried to download updates and to check out various...
  6. Mach-E only electric SUV with “above average reliability” says Consumer Reports

    You are describing our car until recently. It is also an MME 4X Premium that was delivered in February. It has approximately 3700 miles. The hardware in ours has been fantastic but unfortunately it has now been sitting at our dealership‘s service department more than three weeks due to the car...
  7. OTA 1.7.1 Stuck, anyone else have issue updating?

    Knowing that the outcome on our two cars so far have been virtually the same, I’ve been wondering if your car has had the apim change. If so, did this fix the problem? Tomorrow my car will have been at the dealership three weeks! The apim change was finally decided by Ford last Thursday. Now we...
  8. What’s wrong with my Mach-E update module?

    Unfortunately, I am one of those people who took their car to the dealership per the direction of the technician I talked to at Ford when I called for help. The car is still sitting there going on three weeks. Fortunately I took Ben’s advice and reported my situation to the Early Access team...
  9. OTA 1.7.1 Stuck, anyone else have issue updating?

    Just a note- the dealership called me this morning and they told me that after trying again to download files from the Ford engineers, the engineers at Ford decided to replace the car’s apim module with a new apim module that’s fully updated and functional. The dealership was not sure when they...
  10. Feeling Helpless and missing my MachE

    Your posts make me feel like a rookie. We’re going on ”only“ two weeks without a car. Our dealership’s tech has been working with Ford‘s engineers and still cannot fix the problems. I’ve described our car’s issues on the 1.7.1 download stuck thread. We’ve been assigned a case number and a...
  11. OTA 1.7.1 Stuck, anyone else have issue updating?

    I just talked to our dealership representative and Ford tried to reload some files again this morning after reviewing the requested information they received last week from the technician working on our car. Again the car failed to download them. The dealership told me that a rental has been...
  12. OTA 1.7.1 Stuck, anyone else have issue updating?

    I‘m glad to read that you’re getting this response from Ford. I probably made a mistake by not contacting the Early Access Program even though I signed on several months ago. If readers have been following this thread, they know that I took my car to the dealership service department per the...
  13. OTA 1.7.1 Stuck, anyone else have issue updating?

    This is one of the reasons my car ended up at the dealership last Wednesday. Tomorrow it will be one week without our car. According to the dealership’s service representative, they have been working with engineers at Ford who are trying to solve these issues which include what several of you...
  14. OTA 1.7.1 Stuck, anyone else have issue updating?

    I hope no one else is having the problem our car is having. I took it to the dealership at the direction of the technician I talked to at Ford because they couldn’t correct the update system over the air. I could no loner toggle on automatic updates or set an update schedule after it tried to...
  15. OTA 1.7.1 Stuck, anyone else have issue updating?

    It is now the end of day three and the car is still sitting at the dealership. Not hearing anything, I called late this afternoon. The service representative told me that the tech has been going back and forth with Ford, usually with about a three hour turn around, all day. The car still is not...
  16. OTA 1.7.1 Stuck, anyone else have issue updating?

    Unfortunately it’s not in the middle of an update. It has just completed its second day at the dealership. They could not get the car to download or to reset update comands. The performed a master reset but could not get the system to work properly. They also got some messages regarding the...
  17. OTA 1.7.1 Stuck, anyone else have issue updating?

    As i wrote the other day, my car was behaving almost identically to the original post. I took it to the dealer this morning and received a call just before closing this afternoon. They have tried correcting the issue all day and have been unable to get it fixed. They have performed master...
  18. OTA 1.7.1 Stuck, anyone else have issue updating?

    This is what I now have after multiple attempts after calling Ford. This is one of the reasons they told me to get it to the dealer.
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