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When you are level 1 or 2 charging at home with a preferred start time, does the car precondition the battery in advance of the actual charge start time?

I was told by Ford directly that a "Ford Pass Connect reset" must be done to fix my car not getting any OTA updates. A new 2023 MME purchased 6 weeks ago. Ford states that they cannot locate any update history on this VIN number and it was built in August of 2023. During the reset, a modem reset...