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The blue banner at the bottom of the app that shows the charge session is not showing up after being plugged in to charge. Anyone else missing this?

Hi All, I have tried looking this up but I can’t find it. All I am coming up with is the Deep Sleep, but my issue is that my MME seems to fall asleep a few minutes after a drive and locks up. I get the notification in the Ford Pass app that the vehicle went to sleep. I also have it set to a...