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I had this exact same thing happen to me today (new 12v, dealer says they installed recall update, but I am seeing “not completed” message). Has your message cleared?

Good to hear - where did you get that message? My alerts are now gone and all four of the messages from last night are now gone, but I haven’t received the follow-up about the error.

My app is still showing an active alert for the 12v (and the window issue). Is that something that would remain open until it’s checked by a dealer even if it was just an app glitch that triggered this in the first place?

There may be something strange going on with the app tonight: https://www.macheforum.com/site/threads/check-12-volt-battery-warning.51356/ Is there any way to find out whether this is all just an app glitch?

I also received this exact set of messages tonight. I’m in NJ and I have an iPhone. And we aren’t the only ones: https://www.macheforum.com/site/threads/check-12-volt-battery-alert-in-fordpass-now-enabled.46861/post-1042054 My car is a 2022 so it does seem plausible that the battery needs...

I didn’t think I was going to be involved any more than just picking it up but, unfortunately, when my wife arrived at the enterprise location (having already dropped the essentially undriveable mach-e at the dealer), she was told that she was required to provide a credit card and a security...

Thanks all. @4sallypat: The BEV team was relatively responsive during my repair process but has been unbelievably silent since the issue was resolved and has not responded to my requests for help with this rental reimbursement. When I call, my contacts' extensions go directly to voicemail...

Thanks. I guess I'll start preparing my small claims court filing - unless @Ford Motor Company wants to make things right and spare both me and Ford a bunch of work. @ponEpwr: Ford Corporate arranged the rental for me directly with the local Enterprise location, and Ford Corporate agreed to...

Hi everyone, I had a significant battery issue with my 2022 Mach-E last year that was finally resolved in November. Unfortunately, Ford is either refusing or neglecting to pay Enterprise for the rental car that Ford itself arranged for me given the unique circumstances of my issue. Ford...

Thanks. That’s frustrating. Ford apparently wants me to wait weeks to bring it in again - do you think it is safe (for me and for the battery’s long term health) to drive in the interim?

Hello, I have a 2022 Premium AWD Extended Range with roughly 38,000 miles. I recently had a battery module (#5, I believe) replaced after I received a "Service Vehicle Soon" message along with Powertrain and HVB errors and charging faults. I received the car back on Friday and it seems to...

To my shock and amazement, the replacement of the Gateway Module (along with an overnight stay at the dealer to re-program everything) seems to have fixed the problems. When I took the car home in late December, FordPass worked and the connectivity menu appeared, though I still didn't have...

Hi all, An update: My understaning is that the new Gateway Module is now at the dealer and the dealer, the customer experience team, the BEV team, the field service engineer, and another executive customer service person are all in agreement that replacement is the next step toward a...

And, do you know if there is any value in trying any of the various Ford Connect reset options in the car?

Thank you for the advice. I went to go do this, but I remembered once I got into the car that I was never able to associate my phone with my personal profile because, if I remember correctly, that requires you to first set up Phone as a Key, and I was never able to set up Phone as a Key because...

I just checked the location and it has it where it was when it last updated, which was on the way home from the dealer on 11/19. It seems like something froze up during my drive home (maybe it was attempting an OTA update), and now it just can't connect to Ford.

I put it on my wifi over a week ago, but when you say to wait a while, do you mean I should leave the car on during that time period? How would I check the TCU on ATT's site? I've never had that suggested to me before. Thanks for your help.

Are you suggesting that something the dealer technician did might have caused the prolonged issues? It's an interesting theory, I guess, but should I really have assumed that I shouldn't call the dealer when the app was locked up and multiple other features weren't working?

Thank you so much for your help. I assume not, but do you have any sense from the entries in FDRS what might be causing the underlying issues with my car? I'm finally speaking directly with Ford about this, but based in your analysis I'm not sure I want them to help me facilitate the...

i was actually thinking and hoping that this might happen, but it's been a few weeks and I assume that the failure of the gateway module to update at the dealer probably suggests that it is unlikely.