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Sorry to hear about your car. My ‘21 Premium AWD ER just went through this in April. It took a frustrating amount of time to get sorted out due to my tow truck driver damaging my car—so there was body work to attend to, too—but once the right people got involved (“power users” on this forum...

My Premium AWD ER spent 7 weeks in the shop for various issues, including the latest high voltage connectors issue. When we got the car back, with all software updates available applied by the dealership, we started seeing more range. We always got 230-240 miles on 100% SOC. Now we’re...

Right? But for now, that isn’t the case. The tech kept trying to reinstall the failed data packets, but since his laptop had reported an overall successful update installation, it wouldn’t let him reinstall. It took another tech’s laptop to get to reinstall the update with the failed data packet.

This sounds exactly like what mine was doing. It might well be that one of the “data packets” that is part of the larger software updates failed to install. Subsequent packets can install successfully, but some features need the data from the failed packet to work.

Mine got fixed yesterday, finally! Here’s what resolved my issues: “So an update on what went wrong and how they fixed it, for those interested. Strictly layman’s terms, as I don’t pretend to understand all of it. there were multiple software updates applied to the car, and these apparently...

So an update on what went wrong and how they fixed it, for those interested. Strictly layman’s terms, as I don’t pretend to understand all of it. there were multiple software updates applied to the car, and these apparently must be applied in a specific order. It sounds like larger updates...

That’s true…when it’s running and not in the shop.

So far, just a broad-strokes explanation that the Ford HQ engineer was looking at data following the most recent attempt to re-install required updates and recognized a glitch or error that he was able to solve for. Strictly software. I’ll ask for more detail.

Update 6/22/22 Finally, some good news: they fixed my car, all features back to working, all updates successfully installed. A Ford engineer from HQ figured out what was wrong and got it fixed. As I stated at the beginning, my wife and I have loved the car when it was working, and only became...

I did a ton of homework too before buying. I expected issues. Having my car in the shop for two full months with no end in sight goes way beyond “typical new EV issues,” in my opinion.

It’s funny because while the Mach E has been at the dealership, our tried-and-true 2012 Honda CRV that we’ve owned since brand new (190,000 miles and zero issues) started to have a slipping transmission (never stranded us, and with that mileage, an expected repair). We traded it in for a 2022...

I expected early adopter bumps in the road. I didn’t expect my car to be in the shop for two full months (and counting), or for there to apparently be nobody that knows how to fix these cars when they’re down.

I appreciate everybody’s advice, insights, and shared (bad) experiences. I really just needed to vent as each day, my call to my service adviser is just more bad news (still not fixed). As I said before, we loved the car with a capital “L” when it was working. I’ll likely give it another...

That’s a valid point about price—this car wouldn’t be $60k if it was an ICE vehicle—but as a customer, I’d still feel like even a $20,000 car with only 5,000 miles on it shouldn’t strand you. And software fixes shouldn’t take multiple weeks.

I’m going through exactly the same thing. My car wouldn’t start and gave me the “Stop Safely Now” fault. In “fixing” that and the three previous recalls, the dealership applied several software updates. These updates took away lane centering and failed to install Blue Cruise as they should...

So a significant edit. My wife and I placed a reservation for our car, dubbed “Blue Banshee,” in November 2019 when Ford announced it. Premium AWD ER. We converted our reservation to an order as soon as Ford opened the order books. We took delivery of our car the day it arrived at our...

Mine is in the shop for the same reason. It’s been frustrating because the service folks are confusing copilot 360 (lane centering with adaptive cruise control) with Blue Cruise. They’re thinking that Ford intentionally disabled lane-centering as Blue Cruise rolled out. But it’s a...

I just got three recalls fixed, including the windshield and panoramic roof removal and reinstall. Like others, mine also no longer provides lane centering/hands on driving lane keep. I cannot get the blue bubble to appear around my car on the driver’s display. Like others, I’m growing...

I had it towed to the dealer. The tow truck service that Ford Roadside Assistance sent to me damaged my car loading it onto the trailer. Tore up the front splitter whilst trying to drive it onto the flatbread trailer. Needless to say, I’m not happy. I don’t have the means to pull codes.

thank you! Oddly, after two hours of trying things and not being able to turn the vehicle on, it worked when I went out to try to put the car into emergency tow mode. Go figure. Tow truck is en route, too. thanks again.