Lynkwell replied and said they are prioritizing commercial chargers over residential. I returned my Juicebox to Costco today and bought a Wallbox. With Costco's return policy you cannot go wrong as I bought the Juicebox over 3 years ago.
https://info.lynkwell.com/enelx-transition#form
I have been unable to access the app and it had the charging set to start at 11 pm and will not let my Mach-E or new Equinox on board charge settings override it. It still charges the cars but I cannot charge outside of those hours, which is...