She takes it on trips all the time. She is an engineer who uses the product all the time and is her daily driver.
Simply made a post has anyone had this happen. Never went to a gas station and lost my gas or had my gauge read different. brave new electric world.
To answer the question...
Ford roadside assistance did tow it to the closest reliable fast charger but that's not included so they charged $150 for it The assistance is only available to tell you to a dealer recording to what my wife was told
The driver's on a business trip on the way back
Provide some level of reasonable support by phone not just respond to third-party forums like this
When you can't even call the Ford dealer during business hours for support locally and have them answer the phone makes it difficult.
Having Ford...
Just noticed the logs and the notifications of the repeat failures are now missing from fordpass. Guess I may need to rely on my screenshots. Now does not include all the events.
It was very honorable
Took tons of credibility
hours out of the day
$150 tow a
20% reduction in the charge
Several Uber rides
Then a fee to recharge the vehicle so far.
Total cost
Priceless...
Support contacted me again wanted me to regurgitate all the information they already know that provided them my VIN number as well as my Ford pass in my phone number It's amazing that social media is the place this has to be arbitrated for ANY level of support.
So far FORD has been such a disappointment on this. They have sent me messages and put me in touch with social media people. It is laughable. I have 2 e-transits ordered and a Lightning reservation. What a mess. Still laughing that they wanted to give me a jump for my discharged battery. Oh well...
So first charger was a fast charger and it showed charging so she left it. Then every 5 minutes I got a message of a fault and it saying it stopped charging but I continued to watch the charge drop rapidly while I tried to reach her. When she got there it was 2%.
She then went to a L2 charger...
So wife plugged in at charger to charge at 19% on a business trip. I started getting fault warning. Then after checking several times it was discharging. I messaged her and she could not get the plug out and was at 2% when she got it all disengaged.
Ford roadside says they need to take it to...
So how much is it? Seeing several pricing including that it is included....
BlueCruise pricing as a standalone option ranges from $1,595 in the F-150 to $3,200 in the Mach-E, which includes a required $600 three-year subscription to the connected service, while the hardware is included in the...