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That is just terrible! Unacceptable. At least you got them to do *some* work. I've been waiting for them to call back for over 2 months because they can't get the coaxial cable...

No, they do not have the part needed to do the repair, a coaxial cable. I'm thinking of going to another dealership on Monday to see if they have better options.

Same with me. Very frustrating... I've been waiting for the cable to arrive for almost 2 months now. The service advisor (Frontier Ford, Santa Clara, CA) keeps telling me that they have no idea how long it would take. Is it a specific coaxial cable? I'm just concerned because my car is over...

Excellent! Thank you.

This would be great for everyone here on this tread. I'm pretty much a novice when it comes to working on cars. If you (or someone else) can post some photos or video to how this can be done, that would be great. Kwai

Would it be possible for you to post some photos of where this cable is located at?

I've been waiting for over 2 months for my dealership to get the coaxial cable. So far, nothing. Does anyone know why it's taking so long for these cables to arrive?

Hi all, Just wanted to report on an issue that I had encountered with my 2021 Mach-E. Around 20,000 miles I began noticing multiple alerts on my car's dash as well as the Ford Pass app. The errors says: Front camera fault service requred Pre-Collision Assist not available I took it into...

I was locked out of my Ford account because I was using OptiWatt to track my energy usage when charging my 2021 Mach-E at home. I called Ford with regards to the problem and they opened a case for me and promised that within 5 to 8 business days, someone will reach out. I didn't receive any...

Update: No reply from anyone from Ford via email or call but I did remove my Mach-E from OptiWatt. Today, my account was restored and I am able to log back into my Ford Pass. Happy for now but still want OptiWatt to work with my car!

I too have been locked out of my Ford.com account due to the error: CSIAH0320E. Spent 30 minutes on hold with Ford's customer service number but no one ever answered. Got on the chat support and got a response after 20 minutes. The agent did confirm that the issue is with 3rd party apps...

Update: I called my local dealer (Frontier Ford in Santa Clara, CA) and they are still unable to do the repair because they either do not have the parts or the ability to work with a 3rd party shop to do the warranty work. No rush on my part but it's kind of disappointing when Ford issues a...

Let us know how everything goes!

Hi all, I got the recall notice on my Mach-E for the Panoramic Roof Glass Reseal and Windshield Glass Reseal. Made an appointment with Frontier Ford in Santa Clara and the service adviser told me that the part is not yet in stock (Glass roof). He also told me that the repair needed to be...

Every time I see an update to FordPass on the Apple App Store, I get excited thinking "oh... this is the one" but it seems the latest 3.31.0 update is buggier than the previous. Today, I went out to run an errand during lunch. When I came back to the car, I was able to open door but unable to...

Maybe if we hold out, Ford will give the option of a BlueCruise 'test run'? Fingers crossed.

Just got an email this morning about Ford BlueCruise. It's almost here and I am on the fence about this feature. I'm not a long commuter and don't really see the need for a self driving car. How about you guys?

Hi all, Weird but for the first time, I plugged in my Mach-E and the included mobile charger was not registering. I checked the unit and saw an amber light. I unplugged it and replugged it back in and then the light turned blue and the car began to charge. I've read in previous posts that...

Conclusion: Just came back from Frontier Ford in Santa Clara, CA and picked up my car. The service rep told me that they did a 'software update' but the work order shows the following: Found TSB 21-2190 Perform TSB 21-2190 Reprogram OBCC Module. Test ok at this time. That's it, other than...

So I dropped off the car to my local dealership (Frontier Ford in Santa Clara, CA). The service manager told me that there were several errors that they found. They updated the software (I'm guessing on the car?), will keep the car overnight to charge and will let me know sometimes today...