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And further to my note - Agero was of no help whatsoever- basically told me to pursue it with my own insurance.

The detachment happened before the tow truck damaged the battery rail. Where things got messy for me was two transports were involved. The first tow, which I believe did the damage, was to a Ford dealership not adequately equipped to handle the MachE and 600 miles away from our destination so...

The first winch snapped which caused other damage, then he went back in and that’s when he hooked the battery rail. ” After further inspection when removing the battery there is not 1 tow hook attempt made by road side assistance but a 2nd attempt made with a hook from roadside assistance. See...

My insurance company says it doesn’t think they will cover it ….. doesn’t fit in one of their categories!

no once we pulled over there was a complete loss of power

yes, I have multiple claims open. Seems my insurance company doesn’t have a box to tick and doesn’t think they can help….First out of any insurance company I have ever dealt with is deny the claim….you have to fight.

I am told the owners manual says to use a winch….but does not say where…

thanks, the issue I am having is that the car was towed to the first dealership who didn’t have the experience to deal with it And they are pointing the finger at the transport company that brought it to Florida. Interesting that the first dealership was unable to drop the battery as they did...

Seems the batteries are leaking.

89 days later - I have my pony back. Ford came through. The original issue was a detached capacitor. Lessons I learned - charging the 12v battery may have allowed the car to be put in neutral instead of dragged on bed. I’ve heard lots on tow points, not sure though that I could direct a tow...

I hope by now you are warm and safe! I had the same pull over safely message. I called Ford Roadside Assistance and the tow guy dragged the car on the the tow bed - seems he pulled it by the battery rail, damaging that and the batteries. I am getting quite the run around from Ford Customer...

Seems there was a recall, I was reset and can charge again on level 2 & 3….not tried 1 yet

Hi, need some help, the charger is not charging, It’s on a 120V and had been working fine for last 3 months. Now the charger lights are showing amber-blue-red. What’s happened?