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I don't know how far south you are but I had my recall done at Pallotta Ford in Wooster Ohio. I did not purchase my car there but they scheduled it. They had never done one before but they did a great job. They used a local glass shop for windshield. I gave up on my original dealer after they...

I just got 3.5.2 via OTA on my 21 Premium Job 1 car today.

I have had OTA 2.6.0 and 2.7.1 come down via my WIFI. I had my car parked in my garage where my WIFI signal is the strongest. I have my automatic updates turned off so I can control when I get the updates.

I had a similar ordeal. My dealer kept putting it off with buzz words like "working with glass company" takes 2-3 week to order the parts. After two months of this nonsense I switched dealers and they have me scheduled the second week of July. The only reason for the delay was due to short week...

I had to switch dealers to get 22B08 applied to get my car unstuck from 1.7.1. My old dealer whined every time I wanted an update complaining about the time it took to do an update. I hope they work it out for you. It gets exasperating at timez

I am retired so I don't normally drive the car every day. So I am going to leave automatic updates off. That way I will be notified of a pending update and I can take action when I am ready. It is encouraging that yours worked as well when you turned off auto updates as others have noted. I have...

I just got my self "unstuck" from 1.7.1 when I had the dealer apply CSP 22B08(TSB 22-2150).. I got 2.1 installed automatically with auto updates set to on. I am now part of the failed 2.6.0 club .I got the OTAM_E1016 error code. My creation date is 6/30. It will expire on 7/7. It failed on...

I am in the same boat here in Ohio. My dealer kept pushing me off for 4 months by saying they had scheduling problems with the glass company. I sent 2 emails and 1 phone call. I gave up and have a new dealer. I am hoping they will do the glass recall. They did do 22B08 which my old dealer also...

Sorry to hear about your travails. I had to switch dealers myself. My original dealer kept promising to do the update but wouldn't commit to a date. After 1 month I just gave up on them. Fortunately my current dealer was only 7 miles further away then my old dealer.

I went to my dealer on Thursday and had them apply 22B08. It took them 3.5 hours but I am now "unstuck". I have been waiting since last November for a solution to 1.7.1. I am not sure when I will begin to see any OTAs. But I am hopeful I will begin to see the BC updates begin to come down...

I just had 22B08 applied on Thursday at my dealership. They completed it in 3.5 hours. The process didn't lose any iof my settings. So I am officially "unstuck". I am not sure when any OTAs will start to come through again.

wow I am sorry to hear that. I have been on the fence on when to do it.

Both the OTA and Early Access teams told me to go to the dealer to have the Sync update applied. They said their solution would not work in my case. The dealer did apply 21P22 first. But when they tried to apply 21-2310 it failed. They tried 2 times. They sent in the error codes and the logs...

I have been stuck since 11/1 and have had the update fail. I have been in contact with the early access folks since 11/4. In my last email exchange, Charity asked where I was located telling me I may have to take it to a dealer. She said they are not there yet and they are working hard on the...

I finally got "system update failed will try at the next update" on 11/12. My update started on 11/1. I had the same symptums as everyone else on this thread. When I looked at the download screen it rolled back to 1.6.0. But alas my Sync 4 version still shows dashes. I sent a note to Ford Early...

My update to 1.7.1 started on 11/1. My Sync 4 had dashes for the version. finally got a "System Update failure will try the next update" today 11/12. So it rolled back to 1.6.0 sort of. My Sync 4 version still has dashes.

I had sent a note last Monday on 1.7.1 being stuck and received a note from Charity as well. They tried rolling back 1..7.1 and resent the update. She said that was the first step in trying to resolve the problem. It is now stuck again,. They had me send a feedback as well. She said they are...

I am experiencing the same issue with the same symptoms as others have reported here. My update began on Monday so I guess I am early in the process. Others have been stuck for a lot longer. Prior to this I had 4 updates that went just fine. The car drives just fine. I am going to wait until...

FWIW: I didn't get a notice on the FordPass app but when I went to my account on ford.com the two notices were there. I tried a refresh and then logging out of the app and logging back in but the notices still didn't show.I removed the app from my phone and reinstalled it and then the recall...

I got both. So it will be a trip to the dealer soon.