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That's funny. Despite a number of headaches from owning this vehicle since 2021, for which I've sought guidance from this helpful website, I've been an enthusiastic early adopter and advocate of the vehicle to others. However, this experience with the OTA software fault repair liability, and my...

Correcting a misstatement of facts. The TSB was written by Ford for MY22/23 but the dealer explicitly used the procedure in the TSB to fix my MY21, which is one of many MY21s experiencing the identical problem.

Correction, you have 25 pages worth of posts since March 3rd, 90%+ of which defend Ford policies or raise questions about competing vehicles. Not exactly an average user of this board, and it's important that the 90% of the people who agree with my grievance and are wanting Ford to do something...

The member Mach1E has posted over 8,000 times since just March 5th - that's over 1,000 posts/week. I thought it was suspicious when they (and I think it's a they plural) kept defending Ford against this issue with straw man arguments. It turns out almost all Mach1E posts defend Ford against user...

You keep missing the point and it seems intentional. The fix was a TSB which required a visit to the dealer. There is no OTA fix nor any reimbursement for the lost subscription time I've paid for. You are repeatedly the sole person on this forum arguing a clearly indefensible position on the...

This is absolutely wrong. If you'd said that NFLX broke my TV and then left me to pay for it, you'd be correct. The issue is not a component. It's software code sent by Ford that bricked my Bluecruise.

As of now, I still have not heard anything from @Ford Motor Company regarding my issue whatsoever. And yes, to others' point, the bigger issue is that every time a Ford software engineer writes a bad program, the liability for paying to fix it is on the customer, which is insanity and no one...

Essentially we've all bought computers on wheels with a 3 year warranty built by a company that is mid at best at computer programming.

Thanks

100%

My understanding with the extended warranty is that there is a deductible. It's still $100+tax for most visits to the dealership, which when due to Ford's software problems, is still very absurd.

You hit the nail on the head. It's exhausting!!

Same. It's an absurd situation that a pushed software update can break a feature and the vehicle owner must pay for the fix out of pocket. I've looked to sell my 2021 in the past 2 days, but KBB suggests the values of our used 2021 MMEs are in the dumps. I'm not surprised.

I don't know exactly because I don't use CC/BC every day. About 1 month ago, I received what I think was 24-PU0119-DC-CHG4 and within about 3 days of that had a SSN battery failure. Upon receiving my car back with the SSN recall fix, I noticed Bluecruise no longer worked. It is not clear which...

I respect the expertise, but this is not a solution for those of us who just want to be EV owners, not computer programmers.

Your ESP has a $100+ tax deductible. I have been to the dealer at least 10 times in 3 years with software or other minor issues. That's an extra $1050 on top of the lost time and vehicle use, as these issues recur with future OTAs gone wrong.

This is a whole nother issue!! My vehicle was fixed using the procedure in the TSB! But TSB's aren't free to fix!! It is NOT a recall. A TSB is a guide to service departments. The TSB does not relieve the vehicle owner of financial obligation. With so many of our cars not yet out of 36k mile...

I have a white glove credit card, but still don't think the chargeback is a viable option. Bluecruise is now working again following the dealer fix. It's a legal matter that Ford is requiring payment for the fix.

You hit the nail on the head. An OTA update breaking your vehicle is the same as if they did it in person in the service department - their liability to fix. I am sure if I had the time, it's a very easy lawsuit.

This may be an option. I sincerely hope that a lot of others see this as a warning. It's a major liability for owning/not leasing these cars.