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I wanted to close the loop and give well-deserved kudos. There appear to be multiple social media people staffing the forum member account known as Ford Corp. Three individuals followed up on my initial inquiry, and one of them took the lead working closely with the IT people to fix the...

Thanks, we did that. The Ford Connectivity "desk" thinks that when they walked us through the troubleshooting, they told us to do a master reset and now the warranty inception date for the car does not match the trial periods for the connectivity services and they can't activate the services...

Yup, you are absolutely right. I'm going to call them tomorrow. When we picked up the car the salesperson just kept saying they don't know anything about this stuff because they really haven't sold any MMEs. She didn't inspire a lot of confidence and they didn't seem to have a tech person to...

Yes, I keep getting the message "Oops. We're sorry, an error has occurred processing your request. Please try again." I've been getting the same message for the past 12 days.

Yeah, that's my fear. Same lack of customer service I had with my Ford Probe many, many years ago. I was sort of hoping maybe things have changed.

Yup, did that.

I've had my car 12 days and the Connected Services have not worked since inception. I see there's a forum member on here called Ford Corp who always offers to look into things if you PM him/her with VIN and dealer name. Has that person ever helped anyone out or is it just marketing, you know...

I just started a conversation with my problem, can you help me? Purchased my car on Friday Nov. 4 and connected services never worked. Put in an escalation ticket for IT department on Nov. 7 and it's been crickets ever since. Can't find anyone at Ford to help me.

My car arrived in Baltimore this afternoon. Hopefully we'll be able to pick it up tomorrow or Saturday. I ordered mine in January and without prompting sales manager said I was locked in for 2.49% interest rate for 72 months. Whew, what a relief given where interest rates are now.

Following on the Ford Pass app, it looks like our MME just arrived at the dealership. Yay!

Yes, I was able to activate right after it was built and before it left the plant in Mexico. It doesn't update well when in actual transit, but once it hits a spot where it's "parked" it updates quite accurately.

That would be great! I don't get any updates from my dealer. I've been tracking the location of mine through the FordPass App. It shows that the car is on a lot at 170 Pigeon Point Rd in New Castle. Don't know how accurate it is. Have you been tracking yours through the app?

Yup, I'm in the same boat as both of you. My dealer is north of Baltimore and has no information to share about timing.

Mine is awaiting transport from Port of Delaware to Baltimore. Looks like it's been there since Thursday or Friday. Hopefully not much longer now.

I'm guessing mine may be on the train with yours. Do you have a rail tracking number you could share?

Mine changed to “built” on Friday, and shipped today. ETA is first week of Nov. to Washington, D.C. area.

I'm 008417 209/692. Got some modules Tuesday evening and nothing appears to have happened since. We ordered the Iced Blue, and window sticker confirms that. I'm guessing that means they are still doing that color for the rest of the 2022 model year. Hoping that's not what seems to be holding...

A whole slew of BCE modules appeared for my order this evening. I'm in batch 8417.

Submitted my order for Premium, AWD, EB, Ice Blue ordered 1/23/22. Thanks.