freezing

I walked into my garage this afternoon, and I could hear my Mach-E "running". I checked my app, and it said it was preconditioning the battery and the cabin. I hadn't told it to do that, and there was nothing scheduled. This continued for over an hour. The car was plugged in, and it was below...

We have 2 Mach-Es, same year same trim level bought very close together. Both 2023's. Both at the same software versions across the board. Everything we do with the cars is identical, down to owning the identical android phones and using android auto. we even swap cars sometimes and the issue...