modem

as of posting this, it’s been 2 weeks since I purchased my 2021 MME. I have tried various rests to connect the car to the app but still can’t. Reached out to form who told me that my modem seems to be offline. This could be because the first owner of the car never did any updates and now the...

Hello All: I’ve had some connectivity issues and inconsistent performance from the onboard modem in the Mach E over the 18 months I’ve had it. After a few tech calls last week, having it taken to the dealer on Monday. The last tech call flagged the APIM (not sure what that is) and the TCU...

Hi all, For info... I received my Mach e 2025 premium AWD here in Belgium, two months ago. Since last week, impossible to get the correct position of the car (question mark on the gps cursor), or communicate with the car via the app or the website. Ford dealer tried to reset (soft and hard) but...

So I purchased a 2021 Mach-e CR1 on Feb 8. Everything seemed great except an issue with the screen that the ford dealer was going to fix (claimed needed a new key). Since then the blend doors stopped working so there is no heat. Great, as cr1 do not have heated seats and I am in Canada. The...

CDK, which does billing and other dealer services, is suffering a massive cyber attack, limiting many Ford Dealership activities. I need to get my modem reset and my dealer said they couldn’t get into their system to do that. I am not sure why that is the case, but be aware of the limitations.

Anyone else experience complete modem failure? Dealer cannot get new modem for vehicle. Cannot update, cannot charge anywhere but home, Ford Pass app not functional and no Alexa. Cannot program car to charge at any percent- goes straight to 100

I have a 2022 AMERICAN Mach-e that we brought with us to Norway for a 3 year military tour. Ever since the vehicle was loaded onto the boat in October 2022, we have been unable to connect our FordPass Apps to the vehicle to get it's location, turn it on/off, lock/unlock, set charging times or...