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Here are some helpful links for those waiting for production and delivery:
* copied from sister site Bronco6G.com


Mach-E Order Tracker Tool w/ window sticker lookup
https://www.macheforum.com/site/threads/track-your-mach-e-order-by-vin.2062/

To the Ford site to check on status
https://shop.ford.com/vehicleordertracking#/

Another Window Sticker lookup tool - add your VIN at the end
https://www.windowsticker.forddirect.com/windowsticker.pdf?vin=

To the Ford site that populates your Modules being turned on (this lets you know it’s actually built at the factory)
https://www.motorcraftservice.com/AsBuilt

And lastly to see if it’s scheduled on the Convoy (Truck not Rail) to your Dealer!
https://palsapp.com

If you are going by rail, it’s more complicated…

First you will need the rail car letters and numbers. It is on the visibility report or DORA which is from the dealership. You MAY be able to get it from the SVT people but they seem often in a cranky mood and may tell you to get it from the dealer.

There are two major rail companies.

CSX is everything east of the mississippi
UP is everything west of the mississippi

But they all start out on CSX so once they have it in their system they will follow it all the way.

So, how do you track your truck on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by is given as a courtesy and if we call live personnel we may lose the access and ability to track.

CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update

NS Norfolk Southern
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.
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mkhuffman

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clhardy5

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So what should we 'see' in the modules link? If there is stuff there - is it built?
 

scoopman

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I just tried calling CSX using 1-800-235-2352 and my call would not be completed as dialed.

I looked on the interwebs and found https://www.csx.com/index.cfm/customers/resources/contact-us/

Using that page I called 1-877-744-7279 and chose option 2 then 1 then 3 to do a touch trace.
Their automated system then said it couldn't help me at this time and hung up on me.

I'm assuming maybe their system is down this evening?



There are two major rail companies.

CSX is everything east of the mississippi
UP is everything west of the mississippi

But they all start out on CSX so once they have it in their system they will follow it all the way.

So, how do you track your truck on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by is given as a courtesy and if we call live personnel we may lose the access and ability to track.

CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update

NS Norfolk Southern
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.
 

Accord07

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That particular version of tracker relies on being able to parse order number from the window sticker. When the window sticker is not available, you have to use others that allow you to enter an order number manually. For some of us the window sticker may "disappear" for a period of time - in my case it disappeared about a month after my car was sent to the chip hold purgatory, before re-appearing two months later when the order status finally switched to "built" this morning.
 

Nomation

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Here are some helpful links for those waiting for production and delivery:
* copied from sister site Bronco6G.com


Mach-E Order Tracker Tool w/ window sticker lookup
https://www.macheforum.com/site/threads/track-your-mach-e-order-by-vin.2062/

To the Ford site to check on status
https://shop.ford.com/vehicleordertracking#/

Another Window Sticker lookup tool - add your VIN at the end
https://www.windowsticker.forddirect.com/windowsticker.pdf?vin=

To the Ford site that populates your Modules being turned on (this lets you know it’s actually built at the factory)
https://www.motorcraftservice.com/AsBuilt

And lastly to see if it’s scheduled on the Convoy (Truck not Rail) to your Dealer!
https://palsapp.com

If you are going by rail, it’s more complicated…

First you will need the rail car letters and numbers. It is on the visibility report or DORA which is from the dealership. You MAY be able to get it from the SVT people but they seem often in a cranky mood and may tell you to get it from the dealer.

There are two major rail companies.

CSX is everything east of the mississippi
UP is everything west of the mississippi

But they all start out on CSX so once they have it in their system they will follow it all the way.

So, how do you track your truck on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by is given as a courtesy and if we call live personnel we may lose the access and ability to track.

CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update

NS Norfolk Southern
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.
Hi, my dealer said my GT PE is still in Mexico but on a rail car BNSF 314659 Can you help me trace it? Dealer said it has not left Mexico yet. Thanks!
 

john13

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And lastly to see if it’s scheduled on the Convoy (Truck not Rail) to your Dealer!
https://palsapp.com

If you are going by rail, it’s more complicated…
How do I see if it is going by convoy? My MME shows as delivered via Palsapp so does that mean it is in KC and leaving by convoy shortly?
 

spanky99L

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Hi, my dealer said my GT PE is still in Mexico but on a rail car BNSF 314659 Can you help me trace it? Dealer said it has not left Mexico yet. Thanks!
When was it shipped? Takes at least 2 weeks to get to KC.

How do I see if it is going by convoy? My MME shows as delivered via Palsapp so does that mean it is in KC and leaving by convoy shortly?
All that means is that Jack Cooper moved it from rail yard from the Train that came from the plant in KC, to another rail yard that supports the train company that is taking east or west.
 

john13

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All that means is that Jack Cooper moved it from rail yard from the Train that came from the plant in KC, to another rail yard that supports the train company that is taking east or west.
Thanks for the quick reply. Now that it is finally build and in transit I'm eager to get it!
 

EVTRAVEL

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Here are some helpful links for those waiting for production and delivery:
* copied from sister site Bronco6G.com


Mach-E Order Tracker Tool w/ window sticker lookup
https://www.macheforum.com/site/threads/track-your-mach-e-order-by-vin.2062/

To the Ford site to check on status
https://shop.ford.com/vehicleordertracking#/

Another Window Sticker lookup tool - add your VIN at the end
https://www.windowsticker.forddirect.com/windowsticker.pdf?vin=

To the Ford site that populates your Modules being turned on (this lets you know it’s actually built at the factory)
https://www.motorcraftservice.com/AsBuilt

And lastly to see if it’s scheduled on the Convoy (Truck not Rail) to your Dealer!
https://palsapp.com

If you are going by rail, it’s more complicated…

First you will need the rail car letters and numbers. It is on the visibility report or DORA which is from the dealership. You MAY be able to get it from the SVT people but they seem often in a cranky mood and may tell you to get it from the dealer.

There are two major rail companies.

CSX is everything east of the mississippi
UP is everything west of the mississippi

But they all start out on CSX so once they have it in their system they will follow it all the way.

So, how do you track your truck on a railcar?

First and most important. Never talk to live personnel at the railroad! Only use automated phone system. If it attempts to transfer you to a live person please hang up. The railcar information we are provided by is given as a courtesy and if we call live personnel we may lose the access and ability to track.

CSX
1. Call the CSX 1-800-235-2352
2. When prompted for location or weight, press "1" on your phone for location.
3. When prompted for the car initials, say CN (or whatever initials you have) then wait for the next prompt.
4. When prompted for the car number, say 907048 (or whatever your number is)
5. When prompted for next car say DONE.
6. That's it; enjoy your updated status report.

Union Pacific
1. Call UP at 1 800 877-5123 1 800 877-5123
2. Follow phone prompts for Trace
3. Say the railcar number complete and clearly. Example CN123456 all together
4. Listen for your update

NS Norfolk Southern
1. Call 800-635-5768
2. Press 2.
3. Press 2.
4. Enter the letters on the numeric keypad then press #. As in: TTGX will be 8849
5. Enter the numbers then press #. It wasn't taking my voice prompts but typing worked.
Yesterday I was able to get status of my Mach E using shop.ford.com, however today I get a Bronco even though I use my vin #. Sometimes I get "Cannot serve request to /vehicleordertracking/status.html on this server". Have you seen or know of someone else having this problem. Thanks
 

jeffMachE

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