This is... not good. I really hope you get a positive outcome after all of this.
When I said I was bringing my first Ford home, this is not what I envisioned (don't worry, it's just a loaner).
I have been quiet on this thread as I have been going through a lot to figure out what was wrong with my MME and what the next steps are.
First things first, a TL;DR - my Mach E delivered on last Wednesday had a service needed light come on after 40 miles. The issue has been tracked down to a failure in the pump assembly. The part is not orderable at all, and an internal ticket has been made.
Now. The story for those who want a good read.
On Wednesday May 4th, my dealership had received my MME. They told me that it would be ready to sell on Friday, but I went down there to snap some pictures and get a trade in offer. After going down there to do so, the salesman came over to me and said, "How would you like to go home with it tonight?" I stated that the car needed to be checked and he said he got the all clear, and it was being prepped right now. I was elated. The purchase went smoothly, and I went home. This was 20 miles of driving, and no issues at all.
Upon inspection of the car in the garage lighting, I noticed a very small dent that looked like it could easily be fixed. This to me was simple, and I planned to go to the dealer the next day to show them. I took the car over to the dealership and showed them the ding, in which they told me to come back the next day (Friday) at 9 am to the body shop to get it looked at and fixed. No problem, things like this can happen. Upon 15 minutes of driving back to home, I received the wrench warning stating that service was needed soon. I immediately rolled my eyes, thinking it may be a battery issue or something else that was silly. I mentally prepared to go back the next day at 7am to the service center instead of the body shop, and have the car looked at.
Upon bringing it in, I got some very concerned faces very fast. Both from the salesman and from the service person as well. The car only had a little over 50 miles in it....this wasn't a good sign. We all agreed this could easily be a battery issue, and that it may have been an oversight. The service department would give it a full look over and let me know.
6 hours went by....nothing. My gut was telling me that something was wrong. I called them and asked what was going on, and they said that there was an issue with the pump assembly. They followed up quickly by saying that this could still be a false error, and for that reason they needed the car over the weekend to run a tip-to-tip diagnostic. I had no choice but to agree, as even if it's a battery, the car isn't safe to drive.
Monday morning came by, and the diagnostic was only pointing to the pump. To be safe, they did some work on the battery, performed some resetting, and took it for a test drive. The test drive was supposed to be 30 minutes....it only took 4 for the error to come back up again. It was now official. The pump assembly had failed.
The service person called me, and I could tell from the tone in his voice that this was really not good. They contacted dealers within a several thousand mile radius, nothing could be located. They went to order the part, and it couldn't be ordered. I was informed that a backend ticket to Ford had been created, and that we needed to wait for the next step.
This morning I got a text informing me that the outlook was really not good currently, and we would now go on a weekly update basis. If the part comes along or there's an update within that time, then I would be told what was going on asap. Either way, the Bronco is the loaner for now.
Service seems to be doing all that they can currently, but there will be a large conversation on compensation for this. It's been a hard week regarding the Mach E, and a tiring one overall.
Thanks friend. It's been very upsetting.
very, very sad and sorry. Hope this can be taken care of to your satisfaction soon.
When I said I was bringing my first Ford home, this is not what I envisioned (don't worry, it's just a loaner).
I have been quiet on this thread as I have been going through a lot to figure out what was wrong with my MME and what the next steps are.
First things first, a TL;DR - my Mach E delivered on last Wednesday had a service needed light come on after 40 miles. The issue has been tracked down to a failure in the pump assembly. The part is not orderable at all, and an internal ticket has been made.
Now. The story for those who want a good read.
On Wednesday May 4th, my dealership had received my MME. They told me that it would be ready to sell on Friday, but I went down there to snap some pictures and get a trade in offer. After going down there to do so, the salesman came over to me and said, "How would you like to go home with it tonight?" I stated that the car needed to be checked and he said he got the all clear, and it was being prepped right now. I was elated. The purchase went smoothly, and I went home. This was 20 miles of driving, and no issues at all.
Upon inspection of the car in the garage lighting, I noticed a very small dent that looked like it could easily be fixed. This to me was simple, and I planned to go to the dealer the next day to show them. I took the car over to the dealership and showed them the ding, in which they told me to come back the next day (Friday) at 9 am to the body shop to get it looked at and fixed. No problem, things like this can happen. Upon 15 minutes of driving back to home, I received the wrench warning stating that service was needed soon. I immediately rolled my eyes, thinking it may be a battery issue or something else that was silly. I mentally prepared to go back the next day at 7am to the service center instead of the body shop, and have the car looked at.
Upon bringing it in, I got some very concerned faces very fast. Both from the salesman and from the service person as well. The car only had a little over 50 miles in it....this wasn't a good sign. We all agreed this could easily be a battery issue, and that it may have been an oversight. The service department would give it a full look over and let me know.
6 hours went by....nothing. My gut was telling me that something was wrong. I called them and asked what was going on, and they said that there was an issue with the pump assembly. They followed up quickly by saying that this could still be a false error, and for that reason they needed the car over the weekend to run a tip-to-tip diagnostic. I had no choice but to agree, as even if it's a battery, the car isn't safe to drive.
Monday morning came by, and the diagnostic was only pointing to the pump. To be safe, they did some work on the battery, performed some resetting, and took it for a test drive. The test drive was supposed to be 30 minutes....it only took 4 for the error to come back up again. It was now official. The pump assembly had failed.
The service person called me, and I could tell from the tone in his voice that this was really not good. They contacted dealers within a several thousand mile radius, nothing could be located. They went to order the part, and it couldn't be ordered. I was informed that a backend ticket to Ford had been created, and that we needed to wait for the next step.
This morning I got a text informing me that the outlook was really not good currently, and we would now go on a weekly update basis. If the part comes along or there's an update within that time, then I would be told what was going on asap. Either way, the Bronco is the loaner for now.
Service seems to be doing all that they can currently, but there will be a large conversation on compensation for this. It's been a hard week regarding the Mach E, and a tiring one overall.
I also am super sorry to hear of this issue. Keep in mind the “bathtub curve“ of failures. Many more failures are expected during the “start-up“ phase…once things have passed this initial period, the car should give you (and all of us) a very long “useful life period”.
Good morning! Could you please send over a private message with your VIN and the name/location of your local Ford dealer? I would like to look into your Mach-E's pump issue on my end.
Sent you a PM
In/through Conway, PA as of 11:58 p.m. last night.As of today, "Departed on a flatcar, Peru, Indiana, 5:15 a.m."
If it were on a truck, here are the routes to the Pt. Wilmington distribution center:
Here's the rail line's map, with my oval showing start and finish:
Craig,Sent you a PM
Agree fully with your statement. My fiance and I did extensive research, and it seems to be entirely unique.
Nice to see 'Big Brother' watching and responding. I got to think it's all going to be fine.Sent you a PM
Not at all. I got the "shipped" email from Ford on 4/9/22. Vehicle showed as "delivered" to KC on 4/20/22. Since then, I've gotten conflicting info from Ford (as well as my delivery window moving several times).
