Looking forward to pictures!!
So glad you FINALLY have your Mach-E!!! And I totally agree with @lurker - I'm more satisfied to see you get your car than when ours got delivered. We only had the run-of-the-mill dealer delivery crap to wade through, not the craziness you did!Signed and driven off the lot!! I’ll post some pictures and documents tomorrow, but the delivery saga is over!!
and of course they detail it for hours and it rains in Phoenix the hour it gets parked outside. We don’t mind it, but definitely laughed at the situation
Thanks all, I'm so excited to be done with this. At the end of the day, it made the buying process easy. Everyone from sales rep, finance manager, sales manager, and GM all made the process as easy as possible and didn't play any games. Sales manager and GM spent some time talking with me and apologizing (even though it really isn't their fault). Initially I was worried about the dealership games but it was smooth sailing.
Absolutely mind blowing that it could sit there for months to get fixed, be marked as fixed... and not be fixedThanks all, I'm so excited to be done with this. At the end of the day, it made the buying process easy. Everyone from sales rep, finance manager, sales manager, and GM all made the process as easy as possible and didn't play any games. Sales manager and GM spent some time talking with me and apologizing (even though it really isn't their fault). Initially I was worried about the dealership games but it was smooth sailing.
So let's look at the damage. It's comically minor and shouldn't have caused this much of a delay.
Damage was quoted by the insurance company on 8/18 @ Ramp 15, 200 E. Marley Rd., Kansas City, MO. Original quote was popping out the dent, clear coat touch up, and replacing that small rear window... what?
Total came to over $4300 after labor. This work was supposed to be completed at Thoroughbred Ford in Kansas City. They have the damage contract for vehicles between plant and KC. If the damage occurs after that, each state has a dealer with the repair contract.
After three months sitting at the KC Assembly Plant (according to Ford and VVR), I finally got through to Mr. Levine on twitter and he expedited the vehicle to my dealer. All the while, my dealer had been told by their sources that it had been fixed. When it arrived, damaged, my dealer stepped up and was able to get it into their collision center and had it fixed in a few hours with paintless dent repair and you'd never know it was hit.
The car had a service tag for Thoroughbred Ford in the cabin so it did make it there... I wonder how close to being fixed it was, still probably wouldn't have made it here on time though. I truly believe the expedited status got me on a rail car much faster too, especially headed out west and all the issues surrounding that.
Going back to the sale, my dealer pushed Ford to approve a discount on MSRP, they gave us a deal on tinting, and we got all weather floor mats (that I meant to order) thrown in. It also had 20 miles on the odometer, more than I hoped but understandable. All in all it wasn't a bad experience once the car showed up. We get our tax credit, a fun car, and a story/experience I'll never forget.
If anyone has specific questions or whatever, reply or message me. If you find this on google because your Ford has Category F damage, feel free to reach out too.
Same! I look forward to all of the drives and love the car a lot. Yesterday, I had a few small kids excitingly point at my car as their class was crossing the road, not sure what they thought it was lolHow's the gang holding up? I'm still loving the car and enjoying driving it. I haven't had a reason to drive since Tuesday and I'm looking forward to tomorrow morning and driving my kiddo to school
