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SSman

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FORD TO FULLY IMMERSE THE MUSTANG MACH-E WITH AN ONLINE BUYING PROCESS

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If we look at zero-emissions cars as the modernization of the everyday car, then we can look at the push towards online sales as the modernization of the dealership experience. For the longest of times, the dealership experience has been a thorn in basically every car buyer’s side, long waits, pushy salesmen, haggling, etc. makes for a draining experience. We have seen Tesla not only prove that electric cars are feasible, but also that a simple online car buying experience can be successfully done. While it looks like many others are not quite yet ready to abandon their dealership networks, Ford is looking to dive head first into a fully online buying experience, possibly even beating Tesla’s process.

I don’t think that I have to go over the fact of how much most people dislike having to go to a dealership. With electric cars signaling a paradigm shift for cars as a whole, it represents a good time to rework how people buy cars and make it more streamlined and enjoyable. Being able to buy a new car should be a happy occasion for many people, not one where they have to wade through countless obstacles.

With the Mustang Mach-E representing the start of a new chapter in regards to Ford’s vehicle offerings, the American automakers been making major changes as to how their system operates, from the bottom up. Ford realizes that EV car buyers tend to be more technologically capable and would prefer to do their shopping and other tasks online. A whopping 72% of Mach-E orders were done online without any dealer interaction, and that number jumps up to 97% if you include the people that called the dealership but still ordered online. This means a grand total of only 3% of orders were taken in by the dealer network itself.

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We have previously said that Ford has been using what Tesla has been doing as a blueprint for how to set up their efforts towards electrification. However, in this regard, it looks like Ford is taking extra steps to provide an even more complete service than Tesla currently has. Tesla’s online ordering system is perfectly capable, but there are still some areas in which they are lacking and Ford is looking to capitalize on these deficits by providing a more complete system.

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The online experience will allow consumers to entirely structure their deals on their own including adding public/private incentives, instant trade-in values, as well as transaction taxes/fees and special programs like Ford Protect (extended warranties) and all other F&I offers (including 3rd party). Previously mentioned incentives are a huge part of making electric cars more affordable and so Ford has partnered with ZappyRide to show all local, state, and utility incentives available after purchase.

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Financing
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Filing a credit application online and getting pr-approved is nothing new to the automotive world. Ford however has integrated this small tidbit into a whole new e-commerce experience quite never seen before. The entire buying process, from start to finish, can be done from the comfort of your own home, with no exceptions.

Warranties including third party, extended, or GAP, can be chosen directly in the Mustang Mach-E purchase dashboard. There’s no haggling, there’s no being lied to, and there’s no extended periods of waiting. You have full control of your purchase experience with absolutely no compromises regarding available options.

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Trade-ins
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One very interesting feature of Ford’s online buying solution is the ability for you to get an instant trade-in offer online, if you are planning to trade a car in. The process is very similar to the process of trading back an iPhone back to Apple online. You input the basic information about your car and answer some simple questions regarding the overall condition of the car, if it has been in an accident, any warning lights, odors, etc.

Once all the questions have been answered, you will be presented with an instant trade-in offer based on your information. That’s it, you don’t even have to bring the car to a dealership if you elected to have your Mustang Mach-E home delivered (depending on if the dealership offers home delivery). Even with the Tesla buying experience you still have to bring your car to a showroom, but with Ford’s implementation, it looks that you can truly be dealership-free.

On the dealership side of things, the dealers will have the ability to purchase those trad-ins at Ford’s stated price, or pass the offer and send them to auction. Scummy dealer or not, your trade-in price will be fair and offered by Ford directly, leaving consumers worry free.

Accessories
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The system will also allow you to pick the accessories that you want to be included/installed in your vehicle such as window tints, floor mats, etc. No more having to tell the guy at the dealership 20 times that you do not want the paint protection, just decline it as an add-on. The dealerships still however do control the cost of the accessories along with the labor rates to have them installed (if its something that needs to be installed).

The price of accessories are clearly highlighted for you and will show you what kind of effect they will have on your monthly payment if you decide to include them in your monthly payments rather then paying upfront. Allowing you to roll accessories such as floor mats or even Ford’s home charging solution into your financing plan is something even Tesla doesn’t offer.

Taxes and Fees
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To add to the transparency, taxes and fees are showcased upfront. Inputting the necessary information allows you to know exactly what you’re paying prior to being hit with a surprised increase near the end of your car purchase.

Rebates
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Ford has given public access to something typically locked to retailers, rebates and incentives. Any local or national Mustang Mach E rebates will be showcased up front. Even the smaller niche focused rebates will be displayed and available to add towards your purchase your self.

For the past couple of months, we have pondered if Ford will try to distance themselves from the physical dealership model following the news that some dealers started putting substantial markups on upcoming Mustang Mach-Es with others just not prepared to take on EV’s. It’s no secret that many consumers dislike the dealer experience and with so many functions of day-to-day life moving online, it looks like the ultimate fate of dealerships has been sealed. Undoubtedly it will be a considerable time before everyone abandons physical dealerships in favor of small showrooms and an online buying model, but the first dominos are starting to fall.

This Ford buying process is a full online experience. No phone calls, no physical paperwork, and no sales staff. If you don’t need a test drive, you can buy a car without ever visiting a dealership, regardless of scenario.


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Ford dealers will begin their training on the online experience in the coming weeks with them being fully training by November. All reservation holders of the Mustang Mach-E will use this method to complete their purchases. Those with reservations will receive an email linking them to their personalized dashboard ready to go with their VIN attached as we near deliveries. This process is not unique to reservations and will become the new norm. New order can still be taken by dealerships, if you wish to go the old school route.

This system was created side by side with the Mustang Mach-E (and upcoming EV’s) in mind, due to the average EV customers preference. However, this is the future of Ford and will be available across the model lineup either alongside its release or shortly after.

The Ford Mustang Mach E is set to begin deliveries in December.
 

JCHLi

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I greatly appreciate the instant trade in offer built in. Since I plan to pick up my vehicle at a slightly further away dealership, I like knowing what they will give me before driving there and waiting.
 

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Ciero

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This is great news
 

dbsb3233

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So, this is supposedly what we're going to be seeing for our orders? Haven't seen anything remotely close yet.

Wonder if it applied to "In-Store Orders" too (where the dealer hijacked our reservations)? Or for Machdrop FEs that had an entirely different process?

Color me skeptical that this will really work for everyone.
 

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JCHLi

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Just curious, were those pictures just mock ups or actual shots from development?
 

janitorjim

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So, this is supposedly what we're going to be seeing for our orders? Haven't seen anything remotely close yet.

Wonder if it applied to "In-Store Orders" too (where the dealer hijacked our reservations)? Or for Machdrop FEs that had an entirely different process?

Color me skeptical that this will really work for everyone.
I agree. While testla controls all the orders, ford really doesn't. everything has to go through dealers because of state laws so depending on how much pressure ford puts on the dealers to make everything work the way they want to I can't see this idea going smoothly for a lot of people.
 

dbsb3233

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I greatly appreciate the instant trade in offer built in. Since I plan to pick up my vehicle at a slightly further away dealership, I like knowing what they will give me before driving there and waiting.
Not sure how dependable that can be though. Until they actually see the trade-in and evaluate it in person, I wouldn't think they'll commit to actual trade value based just on taking the customer's word for the condition of it.
 

ncmagus

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That's great news, but i'm wondering if it's only for the USA or if other country (let's say Canada) would work that way too ... And as @dbsb3233 said, what if the dealer hijacked our order ? I expect a lot of dealer to don't tell the customer this method of ordering exists to be able to push their sales pitch on us 😭
 

ncmagus

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Not sure how dependable that can be though. Until they actually see the trade-in and evaluate it in person, I wouldn't think they'll commit to actual trade value based just on taking the customer's word for the condition of it.
If you say your car is in top shape, they will give you an amount (probably a little bit on the low side), including, in small text, "Subject to our estimation in person"
If you say your as major defect, they might give a very small amount, like the actual value if i sent it to the scrapyard
Either case, if you are honest, you could get a trade in value, and if not happy, you can try to sell it by yourself since you are not stuck with a salesman, you can think about it!
 

JCHLi

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Not sure how dependable that can be though. Until they actually see the trade-in and evaluate it in person, I wouldn't think they'll commit to actual trade value based just on taking the customer's word for the condition of it.
There are a few options like that already with kbb carvanna and such.. this would just be another option to consider.
 

dbsb3233

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If you say your car is in top shape, they will give you an amount (probably a little bit on the low side), including, in small text, "Subject to our estimation in person"
If you say your as major defect, they might give a very small amount, like the actual value if i sent it to the scrapyard
Either case, if you are honest, you could get a trade in value, and if not happy, you can try to sell it by yourself since you are not stuck with a salesman, you can think about it!
I could see it being an estimate. And that's helpful to have it right there. There are other trade-in value estimators around the web already (KBB, Edmunds, etc), but it can't hurt to get an estimate directly from Ford too. Knowing that the real offer will come after the dealer evaluates it in person.
 

JCHLi

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I could see it being an estimate. And that's helpful to have it right there. There are other trade-in value estimators around the web already (KBB, Edmunds, etc), but it can't hurt to get an estimate directly from Ford too. Knowing that the real offer will come after the dealer evaluates it in person.
It's a big craze now in fintech right now, most cases the value quoted will be the value given. The program isn't dependant on one dealer. These programs often give the dealer who picks it up (or where you drop it off) first pick, but if they pass it goes to auction. So if you have a 2012 Toyota Camry, they have plenty of data on how much they sell for at auction and can offer you a price where on average they make money.

I doubt Ford is doing their own pricing on these trades. Likely partnering with established fintech.
 



 










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