I used the steps here on my phone. Edge on iOS - 3/14/22 Build Week Gang | Page 107 | MachEforum - Ford Mustang Mach-E Forum, News, Owners, Discussions. Step 2 seems to be critical, I kept refrshing, until I got the "I am not a robot" check box.
Hopefully I got somewhere...Just did another Ford Chat and was told my car is still in Laredo, TX (since May 2) and i asked if I could get more info and this is the response I got:
Has anybody tried calling that support number before? Were they helpful? I’m going to call tomorrow regardless but was curious…
I’m glad you finally got some good news, sort ofHopefully I got somewhere...
Called KCS just now and the agent confirmed our railcar arrived at IFG on 5/11 and is not unloaded yet. I asked whether there is an ETA to unload in the system, he said no and saw that it was supposed to be unloaded on 5/12 (which didn't happen obviously). He said there was no Trip ID showing, so he would mark it "hot" and that should get it unloaded "soon". Fingers crossed
I'm getting the same thing. No VIN data and no "register your email". I'm assuming it means we're still sitting at the rail yard with no pick up scheduled
It's possible. I can look up your VIN if you want to confirm.
If you wouldn't mind, that would be swell! Vin is: 3FMTK1RM1NMA12855
Thanks, sounds promisingHopefully I got somewhere...
Called KCS just now and the agent confirmed our railcar arrived at IFG on 5/11 and is not unloaded yet. I asked whether there is an ETA to unload in the system, he said no and saw that it was supposed to be unloaded on 5/12 (which didn't happen obviously). He said there was no Trip ID showing, so he would mark it "hot" and that should get it unloaded "soon". Fingers crossed
I called the support number I got on Ford Chat and as expected they didn’t know anymore than the Ford Chat 
My dealer did call me saying my car is expected next week and I told them that Ford Chat thinks it’s still in Laredo, TX and he said their status was more accurate so I just said ok thanks 
Hmm. It won't let me change the dealer from who I am using. Will keep poking around though.
Such an odd website. Thank you for trying though!
I have an account as well-- while it doesn't allow us to switch the dealer, it does let you look up any VIN (we just can't see the other cars going through that dealer). That said, the VIN you provided doesn't show up in the system at all, as far as I can tell. I wonder if your dealer doesn't use United Road. That would explain why it isn't letting you register. It seems to be mainly a northeast thing.
It shouldn't have to do with not being scheduled for pickup. I registered using my VIN over a month before it got to the railyard. If you aren't already, try it on mobile. I never got it to work registering on a computer. Otherwise, my only recommendation is to try several times. I definitely didn't get it working on the first try, but it did work eventually.
Sun State Ford
I guess that makes sense...Any idea how to find out who they'd use? Or is it just a wait and see from here? Ford Chat has super outdated information (chatted yesterday afternoon and they said their system hasn't updated since 5/11.)
