SnBGC
Well-Known Member
- First Name
- Greg
- Joined
- Apr 20, 2020
- Threads
- 46
- Messages
- 5,955
- Reaction score
- 9,749
- Location
- Phoenix
- Vehicles
- 2021 Mach-E FE, 2021 Wrangler 4xe High Altitude
- Occupation
- Manager
- Thread starter
- #1
This car gets a split score from me due to extenuating circumstances. 82 points for the first 35,000 miles and 56 points for the last 1,000 miles unfortunately. If given the choice and I could go back in time to Feb 2021, then I would definitely purchase the car again. But if I had to make that same decision today, I would look for some other car instead.
So now that I've had some time behind the wheel, there are some really great things about this car that I appreciate.
Assuming a perfect vehicle is 100 points and then deduct for deficiencies....
Due to loss of use on several features, I deduct another 26 points. Most of these features were removed from my vehicle about 1,000 miles ago when my car was at the dealership for safety recalls and software "enhancements". The list below are things that worked perfectly well prior to the various updates....
But, I'll give 2 points back since the updates DID fix the error that caused the tenths to vanish from the odometer at 10,000 miles AND they did fix the song/artist alerts in SiriusXM. So, we end up with 26 point deduction for these past 1,000 miles. Add to the 18 points from the first 35,000 miles then I end up with a very embarrassing 56 points for this car.
I have decided this is my last Ford vehicle. I have cancelled my Lightning reservation because I don't want to have this experience ever again. I enjoy my vehicles when they operate correctly. And when something wears out or breaks, then I repair the car and continue on but to have features taken away for no reason just makes me more and more angry each time that I am reminded at how well it USED to work BEFORE the updates.
If you read this far, then you are correct in that my ONLY mechanical issue was a loose right rear door striker latch. If it wasn't for the reckless and irresponsible software included with this car then it would likely rank way up high on my all time list. I think the guys and gals in Cuautitilan Mexico did a fantastic job building this car, especially for a first year model. When I took delivery, the car was near perfect. Apparently Ford decided that it worked a little too good and knocked it down a few notches by subjecting me to updates that didn't actually improve anything.
Oh yeah.....one more thing. My car has the hardware for BlueCruise but I can't get it. Dealer updates fail and does not work on my car. I didn't deduct any points because I signed a paper when I bought the car saying that I understand that BlueCruise does NOT work on my car so nothing lost in that regard.
So now that I've had some time behind the wheel, there are some really great things about this car that I appreciate.
- 360 Camera View is excellent. I don't think I want to go without that feature going forward.
- Ford's native navigation is also excellent. By far the best navigation program that I have ever used (and I've used a lot of them over the years).
- The cross traffic alert when backing up is really superb. I don't know how it can detect oncoming vehicles in such a crowded parking lot but I am glad it works. Has saved me some embarrassment more than a few times.
- The L mode is genius. Love that feature. Hope Ford keep it in future models.
Assuming a perfect vehicle is 100 points and then deduct for deficiencies....
- -5 points for ride quality. It rides like a truck, but it's an SUV so I guess that is to be expected but even new pickup trucks are smoother than this car.
- -1 point for SiriusXM radio alert song/artist not working when vehicle was delivered
- -5 points for PaaK. It works, but it is poorly executed and not convenient at all. Requires way too much effort to use that feature and it is very unreliable.
- -2 points for only 1 key fob
- -2 points for a loose RR door striker latch (repaired myself)
- -2 points for no remote start on key fob
- -5 points for sometimes missing it's charge schedule. Kinda important for a EV to get this one right.
- -3 points for sometimes missing it's pre-condition schedule.
- +9 points for real world range exceeding EPA estimates. I average around 295 miles per full charge so 1 point for every percentage point increase over the promised 270 miles.
Due to loss of use on several features, I deduct another 26 points. Most of these features were removed from my vehicle about 1,000 miles ago when my car was at the dealership for safety recalls and software "enhancements". The list below are things that worked perfectly well prior to the various updates....
- -3 points for full screen CarPlay which also now causes my native nav to malfunction whenever a passenger with an iPhone rides in my car with me.
- -1 point for auto high beams. That was a nice feature but now it doesn't work the same. The car now flashes it's high beams 3 times before switching back to low beams. I now have to turn them on manually when the conditions require.
- -3 points for door locks not always opening on first press. It was 100% before the update. I guess "more robust door lock update" means it won't let you into your car even with a fob. I sometimes have to press the button 6 or 8 times before the car unlocks.
- -5 points for HVAC no longer automatically switching to Max A/C when first started in hot conditions. It worked great before but now I have to open the HVAC screen and turn on Max A/C myself.
- -5 points for broken Lane Centering. It worked so good prior to the update and would hold the lane position that I choose. Now it just goes straight down the center of the lane or ping pongs back and forth. So annoying that I now have to drive with it turned off. Why would Ford take that away? Doesn't make sense...???
- -5 brake feel. Car drove so nice before but now it's grabby and jerky at times. Sometimes it does fine but once or twice a day I get my fillings jerked loose. Pretty upset about this one to be honest.....
- -5 Walk away locks fail about 20% of the time now. They were 100% for the first 35,000 miles but now they are unreliable since the updates
- -1 point for adding a front compartment hood button to Sync but it doesn't work. WTF? Why add a button just to tease us? That just seems cruel.
But, I'll give 2 points back since the updates DID fix the error that caused the tenths to vanish from the odometer at 10,000 miles AND they did fix the song/artist alerts in SiriusXM. So, we end up with 26 point deduction for these past 1,000 miles. Add to the 18 points from the first 35,000 miles then I end up with a very embarrassing 56 points for this car.
I have decided this is my last Ford vehicle. I have cancelled my Lightning reservation because I don't want to have this experience ever again. I enjoy my vehicles when they operate correctly. And when something wears out or breaks, then I repair the car and continue on but to have features taken away for no reason just makes me more and more angry each time that I am reminded at how well it USED to work BEFORE the updates.
If you read this far, then you are correct in that my ONLY mechanical issue was a loose right rear door striker latch. If it wasn't for the reckless and irresponsible software included with this car then it would likely rank way up high on my all time list. I think the guys and gals in Cuautitilan Mexico did a fantastic job building this car, especially for a first year model. When I took delivery, the car was near perfect. Apparently Ford decided that it worked a little too good and knocked it down a few notches by subjecting me to updates that didn't actually improve anything.
Oh yeah.....one more thing. My car has the hardware for BlueCruise but I can't get it. Dealer updates fail and does not work on my car. I didn't deduct any points because I signed a paper when I bought the car saying that I understand that BlueCruise does NOT work on my car so nothing lost in that regard.
Sponsored
Last edited: