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4,500 Mustang Mach-E owners will have to wait even longer for vehicles after another delay
Phoebe Wall Howard
Detroit Free Press
No, the email is not fake.
Andrew Frick, Ford vice president of sales for the U.S. and Canada, did write and send an email to 4,500 customers on Tuesday saying their all-electric vehicles would be delayed.
The "quality check" delay will last up to 30 days, though the "team is working to reduce that time," Ford spokeswoman Emma Bergg told the Free Press on Wednesday.
Customer delivery dates vary due to customer locations; all of these are in North America, she said.
"Quality is a top priority," she said. "Delivery timing of approximately 4,500 Mustang Mach-Es is being extended as part of our commitment to deliver a quality vehicle to customers."
Ford will provide an additional 250 kilowatt-hours of free charging on the FordPass Charging Network for this delivery delay. In addition, Ford will offer up to $1,000 or cover the first month’s car payment for approximately 250 customers experiencing extended delays receiving their Mustang Mach-E, Bergg said.
"We're trying to do the right thing," she said.
Ford declined to discuss reasons for the current delay.
The company previously confirmed Mach-E delivery delays for quality review, as first reported by the Free Press in mid-January. Some of these latest delays include those previously reported, Bergg said.
A Mach-E online forum initially buzzed with questions about the letter, asking if it was real.
The email sent to the Free Press by a customer, and also posted on MachEForum.com, is excerpted below:
Phoebe Wall Howard
Detroit Free Press
No, the email is not fake.
Andrew Frick, Ford vice president of sales for the U.S. and Canada, did write and send an email to 4,500 customers on Tuesday saying their all-electric vehicles would be delayed.
The "quality check" delay will last up to 30 days, though the "team is working to reduce that time," Ford spokeswoman Emma Bergg told the Free Press on Wednesday.
Customer delivery dates vary due to customer locations; all of these are in North America, she said.
"Quality is a top priority," she said. "Delivery timing of approximately 4,500 Mustang Mach-Es is being extended as part of our commitment to deliver a quality vehicle to customers."
Ford will provide an additional 250 kilowatt-hours of free charging on the FordPass Charging Network for this delivery delay. In addition, Ford will offer up to $1,000 or cover the first month’s car payment for approximately 250 customers experiencing extended delays receiving their Mustang Mach-E, Bergg said.
"We're trying to do the right thing," she said.
Ford declined to discuss reasons for the current delay.
The company previously confirmed Mach-E delivery delays for quality review, as first reported by the Free Press in mid-January. Some of these latest delays include those previously reported, Bergg said.
A Mach-E online forum initially buzzed with questions about the letter, asking if it was real.
The email sent to the Free Press by a customer, and also posted on MachEForum.com, is excerpted below:
Thank you for putting your trust in Ford Motor Company and for taking the first step toward an electrified future, with the order of your Mustang Mach-E. We are all so excited to have you as a customer and believe you deserve an excellent shopping and ownership experience.
This is why we want to take a moment to update you on some of the challenges we’ve faced in meeting demand and delivery timing for the Mustang Mach-E. We continue to build and ship vehicles every day, but we’re doing so with a meticulous attention to detail and dedication to quality. Your vehicle timing was impacted by one of these quality checks.
We know you are anxious to get driving and experience the 0-60 thrills, zero emissions and more from the Mustang Mach-E. Because we believe that customers should be treated like family, we are providing you an additional 250 kWh1 of complimentary DC fast charging on us.
Your Mustang Mach-E comes with 250 kWh and you will have an additional 250 kWh for a total of 500 kWh of complimentary charging at Electrify America fast charging stations on the FordPass Charging Network2.
Thank you for choosing the Mustang Mach-E. We know you can hardly wait to get on the road, and we are excited to have you as a part of our Mustang family.