7,500 mile maintenance service? The manual says 10,000...

[Bonehead]

I got an email from my dealer that says:

Our records indicate, that your 2021 Mustang Mach-E is due for its First Maintenance Service.
Service on your Mustang Mach-E is recommended every 7,500 miles or every 6 months, whichever comes first.

I am at the 6 month mark with 4,714 miles on the odometer. Just wondering though, the first normal scheduled maintenance in the owner's manual says it's at 12 months or 10,000 miles, with only inspections of fluids, connections, and lamps every 6 months.

I'm not finding any references to a 7,500 mile service on the forum. Anyone else get this email or have the service done?

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[Tngo23]

If it's under warranty and free of charge.....Does not hurt to have them check everything out (i.e. Tires, Brakes, electrical system, etc,,,)

 

[RickMachE]

Follow the manual. Dealer is full of it.

Service is not free.

 

[Logal727]

I’m sure they’ll be happy to change your oil too

 

[Maquis]

The only thing required at the 7500 mile service is to change your dealer!

 

[L4z3rUsLOng]

The service manual states 10k or 1 year. Surprised they didn’t contact you for 3k and 3 months.

 

[Illinibird]

Service is not free.

Had my 10,000 mile/12 month maintenance done and the service was free. They did everything that the manual says to do. I was surprised that they did not charge me but they didn't. I don't expect that will happen at the 20,000 mile maintenance.

 

[heisnuts]

It’s a blind automated email sent out by your local dealer because they have not seen you car in the last 6 months. Since EVs are such a small pool of the cars they see for service they don’t bother to write a program to filter out EVs from the emails.

You are correct. The service is every year or 10K. It is basically the inspections, rotate tires, cabin filter and brake fluid flushes every 2 or 3 years.

Ford does not cover the service cost, but since the first service is really just an inspection and tire rotate, I could see your local dealer offering to do that for free to introduce you to the service department with little cost to them to do so.

 

[ChuckA]

10,000 miles is a long time for tire rotation on a 4800# MME. If you swap on winter tires, then that’s like rotating. I’m rotating my tires at 5,000 miles.

 

[clsmooths]

Anybody here got their tires rotated for the first time at 10k miles. The front tires must be worned down than the back tires....right? I'm definitely rotating mine at 5k for sure, already 3k after 2 months owing it
Also what about alignments for the MME?

 

[TRP]

Anybody here got their tires rotated for the first time at 10k miles. The front tires must be worned down than the back tires....right? I'm definitely rotating mine at 5k for sure, already 3k after 2 months owing it
Also what about alignments for the MME?

I'm just over 20k and no appreciable tire wear on either front or rear. 2 tire rotations

 

[Logal727]

Does anyone actually go by time instead of mileage?

 

[SnBGC]

Anybody here got their tires rotated for the first time at 10k miles. The front tires must be worned down than the back tires....right? I'm definitely rotating mine at 5k for sure, already 3k after 2 months owing it
Also what about alignments for the MME?

I have some data posted about tire wear. You would be surprised. I was.
Find that thread. I included tread depth readings and pics.

I am getting ready to rotate for my second time this weekend. Odometer is right at 35,000 miles.

 

[RockwallRick]

I have some data posted about tire wear. You would be surprised. I was.
Find that thread. I included tread depth readings and pics.

I am getting ready to rotate for my second time this weekend. Odometer is right at 35,000 miles.

How are your tires doing at 35K miles? I had my dealer do the first rotation at 6500.

 

[ARK]

Does anyone actually go by time instead of mileage?

I could see for an older vehicle that regular inspections might be more important, that stuff might be failing just from the passage of time, but for a newer electric vehicle, I don't really see what parts would be near failure from just the passage of time where you are doing something super risky by waiting 1.5 or 2 years instead of doing it at the 1 year mark.

I suppose you could have some faulty part and facing a catastrophic failure, but if the issue is a defect, why wouldn't that happen in say month 1, 3, 6, or 8 as opposed to month 12.

A big part of any manual should be thought of as risk mitigation for the company. Maybe for 99.9% of people, the electric vehicle will be perfectly fine if no one looks at it until year 3, but someone somewhere once had the stars align in a bad way at the 1.5 year mark, so ever since the company says do the inspection at no later than the 1 year mark because if you don't and something happens, hey, they told you to do it, so you should have, so it's on you. Sort of like saying speeding is extremely risky, the law sets the limit at 65mph, it's a maximum not a minimum, you are doing something extremely dangerous by deliberately disregarding the 65mph max.

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