DWIL
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- Thread starter
- #1
Earlier this month, I purchased a set of side skirts from Amazon and returned them the same day they were received due to quality concerns. The product appeared to be a casting of an original design and was made from very thin plastic. The material reminded me of the flimsy plastic lids used on disposable foil food trays.
After returning those, I continued my search and ordered a set from the Maxton Design website. While these were made from thicker plastic, they still appeared to be a cast replica and were extremely flexible. I contacted Maxton Design to request a return. They do not offer a phone number, so all communication was handled via email. I explained my concerns, and the response I received stated that the product was “purely aesthetic” and that flexibility should not be a concern.
I proceeded with the return. However, Maxton Design did not cover return shipping, applied a 10% restocking fee, and did not refund the original shipping cost. I am currently reviewing the legality of these policies separately.
Following that experience, I visited my local Ford dealership to view an OEM option, though none were available on-site. The dealership did, however, identify their supplier as Air Design. I placed an order through that vendor at a cost of approximately $700 and am currently awaiting delivery.
I will provide an update once they arrive and can comment on the overall quality.
After returning those, I continued my search and ordered a set from the Maxton Design website. While these were made from thicker plastic, they still appeared to be a cast replica and were extremely flexible. I contacted Maxton Design to request a return. They do not offer a phone number, so all communication was handled via email. I explained my concerns, and the response I received stated that the product was “purely aesthetic” and that flexibility should not be a concern.
I proceeded with the return. However, Maxton Design did not cover return shipping, applied a 10% restocking fee, and did not refund the original shipping cost. I am currently reviewing the legality of these policies separately.
Following that experience, I visited my local Ford dealership to view an OEM option, though none were available on-site. The dealership did, however, identify their supplier as Air Design. I placed an order through that vendor at a cost of approximately $700 and am currently awaiting delivery.
I will provide an update once they arrive and can comment on the overall quality.
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