All Audio drops out for around 4 seconds

[DVX135]

I tried searching for this and found a few related posts. Most of those were carplay related. Using iPhone connected via bluetooth.
My experience has been the audio drops out for +/- 4 seconds for no apparent reason. This includes audio streaming, podcasts, internal iTunes (not streaming), phone, and radio. I did try USB, but didn't make a difference.
In addition, if I get a phone call, the audio from iPhone won't work at all even though it shows playing music.

And here's the kicker: only happens in the late afternoon! No issues in the morning.
I've had my Mach e for a year and initially thought maybe it had something to do with summer heat. But does it year round regardless of temp.
Doesn't explain that it's only in the afternoon. Most of the time commuting home from work. But also happens on weekends in the afternoon.
Issue happens whether using map apps or not.

I don't use the internal navigation.
Found some post suggesting to turn off user data in navigation. Tried it, same results.

Any suggestions would be welcome.
For the most part, I'm very happy with the Mach e. Some of the electronics/software issue like these degrade an otherwise good vehicle.
thx.

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[NY_Cade69]

I tried searching for this and found a few related posts. Most of those were carplay related. Using iPhone connected via bluetooth.
My experience has been the audio drops out for +/- 4 seconds for no apparent reason. This includes audio streaming, podcasts, internal iTunes (not streaming), phone, and radio. I did try USB, but didn't make a difference.
In addition, if I get a phone call, the audio from iPhone won't work at all even though it shows playing music.

And here's the kicker: only happens in the late afternoon! No issues in the morning.
I've had my Mach e for a year and initially thought maybe it had something to do with summer heat. But does it year round regardless of temp.
Doesn't explain that it's only in the afternoon. Most of the time commuting home from work. But also happens on weekends in the afternoon.
Issue happens whether using map apps or not.

I don't use the internal navigation.
Found some post suggesting to turn off user data in navigation. Tried it, same results.

Any suggestions would be welcome.
For the most part, I'm very happy with the Mach e. Some of the electronics/software issue like these degrade an otherwise good vehicle.
thx.

Try with your phone disconnected from the car, it may be anAA or CP interuption (even without audio)
You seem to have the oldest Mach-E on the forum!

 

[DVX135]

Sorry, what are AA and CP?

 

[DVX135]

And even if I disconnect phone, then that defeats the purpose of having everything run through apple play. Seems overly complex.

 

[NY_Cade69]

Sorry, what are AA and CP?

Android Auto , Apple Carplay

 

[NY_Cade69]

And even if I disconnect phone, then that defeats the purpose of having everything run through apple play. Seems overly complex.

I was just suggesting as a way to see where this issue is starting, if it still happens you have isolated it to the radio. if it doesn't happen, we can then look into the interconnection...

 

[DVX135]

got it, I'll give it a try. frustrating as it doesn't happen every time, but certainly most times.

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