DaMeatMan
Well-Known Member
- First Name
- Joe
- Joined
- Feb 26, 2021
- Threads
- 44
- Messages
- 466
- Reaction score
- 1,086
- Location
- Toronto, ON, Canada
- Vehicles
- Mustang Mach-E Premium AWD Extended Range Battery
- Thread starter
- #1
The Mach-E as sold in Canada comes with a 3GB complimentary free wifi Hotspot data plan through AT&T which is attached to the vehicles internal modem.
For Canadians after this free trial period expires, the AT&T account attached to the car forwards you to Bell.ca where you are then prompted to create a "connected car" account and chose a data plan.
I've gone through this, created my account, selected a plan and the account is now active, but the MME is unable to actually get online.
I have an android device attached to the MME infotainment system, and any page I try to browse to automatically takes me to a Mybell.bell.ca/ConnectedCar/BellCoverageUnavailable landing page that basically says "oops" "an error occurred".
Folks at Bell actually contacted me several times proactively without me engaging them, because they noticed the account failed to activate the first time I tried to transfer services from AT&T to Bell. They deleted the account and asked me to re-create it (which I did successfully), but still no internet is available through the vehicle.
I've contacted Bell, and everyone I speak to over there seems clueless.
So I'm wondering if this is an isolated incident, or are other Canadian MME owners having issues having their vehicle data plans transferred from AT&T to Bell, with successfully working data connection after the switch?
The connected data plan and vehicle wifi Hotspot worked flawlessly through AT&T, but haven't been able to get it to work after being forced to switch it to Bell after the complimentary 3GB was used up.
If I go to the Vehicle Hotspot settings page and click on Data Usage, it tells me that there is "no active vehicle Hotspot data plan"
So I'm trying to determine if this is a Mach-E issue, or is this a Bell issue, or both?
If any Canadians have used up their complimentary data plan through AT&T and have successfully transferred to Bell and now have a working data plan, please chime in here and let me know.
For Canadians after this free trial period expires, the AT&T account attached to the car forwards you to Bell.ca where you are then prompted to create a "connected car" account and chose a data plan.
I've gone through this, created my account, selected a plan and the account is now active, but the MME is unable to actually get online.
I have an android device attached to the MME infotainment system, and any page I try to browse to automatically takes me to a Mybell.bell.ca/ConnectedCar/BellCoverageUnavailable landing page that basically says "oops" "an error occurred".
Folks at Bell actually contacted me several times proactively without me engaging them, because they noticed the account failed to activate the first time I tried to transfer services from AT&T to Bell. They deleted the account and asked me to re-create it (which I did successfully), but still no internet is available through the vehicle.
I've contacted Bell, and everyone I speak to over there seems clueless.
So I'm wondering if this is an isolated incident, or are other Canadian MME owners having issues having their vehicle data plans transferred from AT&T to Bell, with successfully working data connection after the switch?
The connected data plan and vehicle wifi Hotspot worked flawlessly through AT&T, but haven't been able to get it to work after being forced to switch it to Bell after the complimentary 3GB was used up.
If I go to the Vehicle Hotspot settings page and click on Data Usage, it tells me that there is "no active vehicle Hotspot data plan"
So I'm trying to determine if this is a Mach-E issue, or is this a Bell issue, or both?
If any Canadians have used up their complimentary data plan through AT&T and have successfully transferred to Bell and now have a working data plan, please chime in here and let me know.
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