Anyone familiar with (Recall) field service action number 21b36?

pooter03

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It says "phone as a key software update" and wants me to take it to a dealer, but, I'm confused why that wouldn't be done OTA.
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IB_NYC

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It says "phone as a key software update" and wants me to take it to a dealer, but, I'm confused why that wouldn't be done OTA.
I just saw it in the app as well.
 
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pooter03

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MParkour

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I got the same one but i havent had that many issues with PAAK. I wonder what this is about.
 

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Maybe this is the same as the SSM, but has been escalated to an FSA. I've already had the SSM applied, so maybe that's why I don't see it.
 
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pooter03

pooter03

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Maybe this is the same as the SSM, but has been escalated to an FSA. I've already had the SSM applied, so maybe that's why I don't see it.
I'm guessing you had to go to the dealer?
 

JCHLi

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Could be that the update has to reprogram/rewrite a module and this could require setting up the phone again, so an OTA may have been determined to not be the best option.
 

JCHLi

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Scheduled mine in a couple weeks. Unless others have details on the service before then I'll update with how long it took, if I had to reprogram my phone afterwards and if I notice any difference.
 

machefan

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Maybe this is the same as the SSM, but has been escalated to an FSA. I've already had the SSM applied, so maybe that's why I don't see it.
Interesting as mine was in the shop a few weeks ago for updates, when did you get yours done?

Ford Mustang Mach-E Anyone familiar with (Recall) field service action number 21b36? Screenshot 2021-06-14 at 4.33.42 PM
 

machefan

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Scheduled mine in a couple weeks. Unless others have details on the service before then I'll update with how long it took, if I had to reprogram my phone afterwards and if I notice any difference.
So far I have had 3 update sessions done, each session is hours. For some reason the update tool is really slow, it's been discussed on another thread why.
 

bellyer

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After updating my FordPass app, I am now seeing the recall. Just got my self scheduled to get in for the update a week from tomorrow. Good timing, as my wife was just venting about her frustration with PaaK over this past weekend. I generally don't mind the slow connection if it means that I don't have to carry the fob in my pocket, but if this improves the performance, I'm all for it.
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