Are you kidding me?

[ProfitOfTruth]

10 minutes ago, I go into the garage to pull the car out so the wife can get to work. I unplug the charger and the liftgate immediately opens... WHACK!!!! Are you kidding me?!?! What possible electronics/software scenario would trigger that to happen? C'mon! Now we have nice scratch on the liftgate where it smacked into the garage door (next time I will open the door before unplugging the car). Sigh

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[methorian]

The auto-lift gate sensor is very sensitive. I turned it off after many "ghost" openings of the lift gate (quite a few of them caught on camera in the garage while no one is around/etc). Luckily there's plenty of space in my garage for the hatch to open, so it never got dinged or anything...

 

[ProfitOfTruth]

I guess I need to turn that off (assuming that is what triggered it). Booooooo

 

[Awmustang]

The auto-lift gate sensor is very sensitive. I turned it off after many "ghost" openings of the lift gate (quite a few of them caught on camera in the garage while no one is around/etc). Luckily there's plenty of space in my garage for the hatch to open, so it never got dinged or anything...

I thought the lift gate would only open handsfree if the key was there. On our Edge, even if the car is unlocked the foot activated lift gate doesn't work without the key being behind the car. Doesn't even work if the key is by one of the side doors.

 

[phil]

I thought the lift gate would only open handsfree if the key was there.

That's what they WANT you to think...

 

[Und34d]

I found that you can set a lift gate height manually through the button on the bottom of the door when it opens. You press the button and when it gets to the height that you desire press again. This should stop the gate. At this point the button on the bottom of the gate is a 'Set' button where you press and hold for 3-5 seconds until you hear the chime. Once you hear the chime, the gate should not open past that point. Hope this helps prevent possible scratches in the future!

 

[heisnuts]

10 minutes ago, I go into the garage to pull the car out so the wife can get to work. I unplug the charger and the liftgate immediately opens... WHACK!!!! Are you kidding me?!?! What possible electronics/software scenario would trigger that to happen? C'mon! Now we have nice scratch on the liftgate where it smacked into the garage door (next time I will open the door before unplugging the car). Sigh

Did you have the key fob in your pocket when this happened? We also have a Subaru and I cannot count how many times I have been in the garage with the Subi key in my pocket working on something else and have had the doors lock/unlock multiple times because the buttons on the key fob were being pressed by other keys in my pocket at the time. As soon as I take the Subi key out of my pocket the locking/unlocking stops.

I know the button on the MME fob has to be pressed 2X to open the rear hatch (and I am sure this is why), but I wonder if you had the same thing happen to you that I have seen in our Subaru in the garage.

 

[ProfitOfTruth]

I found that you can set a lift gate height manually through the button on the bottom of the door when it opens. You press the button and when it gets to the height that you desire press again. This should stop the gate. At this point the button on the bottom of the gate is a 'Set' button where you press and hold for 3-5 seconds until you hear the chime. Once you hear the chime, the gate should not open past that point. Hope this helps prevent possible scratches in the future!

Yeah, we have the height adjusted already, which work great when the door is open, but when the door is closed, it smacks the door on the way up. I'll make sure door is open from now on before I do anything else.

 

[ProfitOfTruth]

Did you have the key fob in your pocket when this happened?

No, I am hardcore PAAK. I have never used the FOB. Phone was locked and in my pocket during the event.

 

[MetrowestZ]

I got the Rt 1 for that very reason (taps side of head)

 

[RickMachE]

Mysterious openings have been posted many times. Everyone should a) adjust the height and b) pad the garage door at the point of possible collision.

There is nothing I've read that says that PaaK doesn't function when the phone is locked, only that those with issues may have more success when it's unlocked and the app is open.

 

[Cm12]

The auto-lift gate sensor is very sensitive. I turned it off after many "ghost" openings of the lift gate (quite a few of them caught on camera in the garage while no one is around/etc). Luckily there's plenty of space in my garage for the hatch to open, so it never got dinged or anything...

Have you ever had it open like that when the car was locked and the fob/PaaK was out of range? That would be horrible if it just opened like that out in public.

 

[Lord Polymath]

Is this random hatch opening problem fixed in an OTA update?

 

[ChasingCoral]

We did have ours close on my wife's head a few weeks ago. Footwork must have started it closing while she was leaning in to put a chair in back. Ouch. Only time that has happened -- yet.

 

[RickMachE]

Is this random hatch opening problem fixed in an OTA update?

No.

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