blue92lx
Well-Known Member
- First Name
- Adam
- Joined
- Jun 13, 2021
- Threads
- 11
- Messages
- 609
- Reaction score
- 1,116
- Location
- Florida
- Vehicles
- Ford Fusion
- Thread starter
- #1
I hate doing all caps rage subject lines, but this is important. After putting in my order three weeks ago I started seeing in forums and on Reddit about people getting their cars delivered and then finding out the dealer used hidden fees to markup the price of the car. So after reading that I called my dealership and sales person and asked for the fees in writing. While waiting I called three more dealerships, one of them had a standard $500 doc/dealership fee. OK I can handle that, one of them had an $899 "Pre-Delivery Fee" which is BS, and another $299 fee. I skipped them. The third has literally no fees and no markup on MSRP. So after not hearing from my dealership I emailed again to the sales rep that if I don't get the fees by the end of the day I'm cancelling my order. He replied back he understands and will get on the manager about it again. Still nothing. So I emailed to cancel my order, he says I have to do it through Ford, Ford says I have to do it through the dealership, I emailed back to the sales rep I need it cancelled and now I'm waiting again.
In the meantime I've put in a new order losing three weeks time because Ford said once the order is associated with a dealership they can't move it to a new dealership.
So in summary, get it in writing in an email (to hold them responsible months later when you get the car) what their fees are before putting in your order and skip the lost time I'm experiencing in the wait and also on the phone trying to fix this issue.
In the meantime I've put in a new order losing three weeks time because Ford said once the order is associated with a dealership they can't move it to a new dealership.
So in summary, get it in writing in an email (to hold them responsible months later when you get the car) what their fees are before putting in your order and skip the lost time I'm experiencing in the wait and also on the phone trying to fix this issue.
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