RedTiv

Active Member
First Name
Michael
Joined
Feb 28, 2023
Threads
2
Messages
28
Reaction score
27
Location
Tennessee
Vehicles
2021 Mustang Mach E First Edition
Country flag
I already had BC when I went in. Got it in an OTA late last year I think. I specifically asked if it was the update and they said yes, but the advisors have been wrong before. lol.

The battery contact issue is TWB 22-2143 to be specific. They have to replace the e-parking brake connecters at the wheels.

have over 81k miles and it was time for front brakes.... glad I have ford premium maintenance which is covering the brakes.
I’ve also got BlueCruise but I’ve had the recall outstanding for at least 6 months.
Sponsored

 

generaltso

Well-Known Member
Joined
Jun 24, 2020
Threads
67
Messages
13,322
Reaction score
23,914
Location
Vermont
Vehicles
2021 MME Premium AWD SR Infinite Blue
Country flag
I already had BC when I went in. Got it in an OTA late last year I think. I specifically asked if it was the update and they said yes, but the advisors have been wrong before. lol.
I've had BC for well over a year, but still have the 21G01 bulletin for it listed for my VIN

The battery contact issue is TWB 22-2143 to be specific. They have to replace the e-parking brake connecters at the wheels.
Yes. There's a TSB and CSP for that. But it's not a recall.
 

Mike Halleman

Member
First Name
Mike
Joined
Aug 28, 2021
Threads
1
Messages
21
Reaction score
49
Location
California
Vehicles
2016 Silverado, 2021 Lexus 350 Hybrid
Country flag
After an update I lost the Frunk control, along with window controls, on my Fordpass app. Anyone else still have it? 2021 GTPE
 

iaming

Well-Known Member
First Name
Br
Joined
Mar 7, 2022
Threads
18
Messages
140
Reaction score
9
Location
WA
Vehicles
SEL
Country flag
Hi owners! The Ford BlueCruise 1.3 software update is coming soon to Mustang Mach-Es equipped with BlueCruise and we want to make sure you are getting all of the latest and greatest new features and improvements like this delivered to your vehicle.

As a friendly reminder make sure you:
  1. Have Automatic Software Updates turned ON – this keeps updates coming as they roll out.
  2. Set a Recurring Schedule – software updates may happen seamlessly in the background while you are driving, while others may require you to park and exit your vehicle so set the schedule for a time when you know you won’t need to drive the vehicle, like overnight.
Below is a quick step-by-step and here is a video of how to do this and some things to know about software updates on your vehicle.

How-To Guide:
Turn ON Automatic Software Updates
  • Go to “Settings” on your vehicle’s SYNC screen
  • Choose “Software Updates”
  • Toggle “Automatic Updates” to ON
Set a Recurring Schedule
  • Go to “Settings” on your vehicle’s SYNC screen
  • Choose “Software Updates”
  • Press “Schedule Updates” or “Recurring Update Schedule”
Things to Know:
  • Don’t skip your Ford Power-Up software updates – this impacts all future updates
  • If an update requires you to be parked, you will receive a reminder in your vehicle (24 hours prior) and in your FordPass App. You can reschedule up to 2 mins before the update begins.
  • Software updates are not deployed to all vehicles at the same time and are done on a rolling basis – for example, your neighbor might get an update before you do.
  • While not required, we recommend connecting to Wi-Fi for an improved update experience. If Wi-Fi is not available, your update will be delivered using the built-in cellular connection with your vehicle modem.
So, turn ON your Automatic Software Updates, set your schedule and let the updates roll in!
Anyone got this already?
 


bbulkow

Well-Known Member
First Name
Brian
Joined
Aug 30, 2022
Threads
11
Messages
186
Reaction score
119
Location
menlo park, california
Vehicles
Honda CRV, Porsche Cayman S
Country flag
Hi owners! The Ford BlueCruise 1.3 software update is coming soon to Mustang Mach-Es equipped with BlueCruise
Dear Ford,

On July 31 you said "coming soon". You said "Make sure your updates are enabled!!!"

All of August went by.

Today is September 9th.

I have no idea what your idea of "soon" is, but my idea of "soon" is less than 5 weeks.

Sure, like, maybe some EA peeps would get it in one week. Another week for a few more. And everyone's covered by 4 and 5 weeks.

Here we are in September with no one getting Jack.

You need to apologize about getting our hopes up, and explain what's going on, and update with when we'll get some BC 1.3. I'd really love an update; BC has its scary moments.

Thanks.
 

Gullwingdmc

Well-Known Member
First Name
Chip
Joined
May 15, 2021
Threads
74
Messages
2,548
Reaction score
3,443
Location
Boston, MA
Vehicles
2022 Mustang Mach E GT AWD ER - Grabber Blue
Country flag
Anyone got this already?
Just an FYI it won’t be one update. If it’s anything like last time it will be more like 6 or 7 over the course of 2 weeks.
 

xxiii

Well-Known Member
First Name
Dave
Joined
Sep 2, 2023
Threads
9
Messages
61
Reaction score
27
Location
Utah
Vehicles
Accord Hybrid
Occupation
Network Engineer
Country flag
@bbulkow, totally agree with you. Ford’s definition of soon is ridiculous.
Considering my last automaker pretty much abandons their cars after the next model year comes out (the only update I got later was to convert (in software!) the modem from 3g to LTE, because 3g was going away, and there was 911 functionality tied to the modem), i'm actually looking forward to this. (a really long "soon" beats "never").
 

buddy3210

Well-Known Member
First Name
Tim
Joined
Feb 14, 2022
Threads
21
Messages
112
Reaction score
40
Location
56215
Vehicles
2021 GTPE, 2022 F350, 2017 F150, 2001 F250, 11 DTS
Occupation
Farmer
Country flag
After an update I lost the Frunk control, along with window controls, on my Fordpass app. Anyone else still have it? 2021 GTPE
Have both on my 21 GTPE and think I'm current on the updates
 

Logal727

Well-Known Member
First Name
C
Joined
Aug 23, 2021
Threads
86
Messages
6,769
Reaction score
10,303
Location
Florida
Vehicles
‘21 Carbonized Gray Mustang Mach-E Premium AWD Ext
Country flag
've had BC for well over a year, but still have the 21G01 bulletin for it listed for my VIN
I figured out this is because there’s an revised update for the CMR and Power steering module that’s part of BC, I didn’t have it done when I went in cause I’m sure it will come with 1.3 and didn’t wanna leave my car for a while
 

generaltso

Well-Known Member
Joined
Jun 24, 2020
Threads
67
Messages
13,322
Reaction score
23,914
Location
Vermont
Vehicles
2021 MME Premium AWD SR Infinite Blue
Country flag
I figured out this is because there’s an revised update for the CMR and Power steering module that’s part of BC, I didn’t have it done when I went in cause I’m sure it will come with 1.3 and didn’t wanna leave my car for a while
I'm already running the latest CMR and PSM software available for my car. But 21G01 still shows up.
 

Logal727

Well-Known Member
First Name
C
Joined
Aug 23, 2021
Threads
86
Messages
6,769
Reaction score
10,303
Location
Florida
Vehicles
‘21 Carbonized Gray Mustang Mach-E Premium AWD Ext
Country flag
I'm already running the latest CMR and PSM software available for my car. But 21G01 still shows up.
Ok then nevermind, that’s why I thought mine was still around, it made the most sense but you know how that goes lol
 

bbulkow

Well-Known Member
First Name
Brian
Joined
Aug 30, 2022
Threads
11
Messages
186
Reaction score
119
Location
menlo park, california
Vehicles
Honda CRV, Porsche Cayman S
Country flag
(a really long "soon" beats "never").
First, it depends on how long really long is, in my book. If we're waiting for this update in mid-24, it's too long. I am *very* interested in this update because having my car "dive to the right" when I release the wheel is pretty frightening, but otherwise I'm a big BC fan.

Second, Ford made a point of posting in this forum, in this thread, all the excitement and saying "soon". They didn't have to do that. They specifically said "get your car update ready!". They didn't have to do that.

If they want to come across and build a reputation as a good communicator and a trusty brand (unlike the T company), good for them! It would be welcome (and compared to the super sketchy dealer network we interact through). They've built positive brand equity with me by giving me money back after the price drops early this year, when they didn't have to.

Shit happens with software updates! I know that more than most people. They've got a safety investigation about HVBJB to contend with? They've got some other problems? It's cool, I understand, I'm sure there's a way to say it by a professional communications person that's smooth and professinal.

Building that reputation means POSTING A FOLLOWUP.

Hope you're listening, Ford! Reputation is bleeding away as we speak.

(Alternately, Ford could have posted that to get its poor quarterly sales numbers out of the doghouse, and it was all... marketing. It's hard to tell incompetence from malice 99% of the time. Say it ain't so, Ford.)
 
Last edited:
 




Top