Let us all know what you find out, ok?Gotta say, I am glad to finally have my Mach-E in the shop being looked at for the suspension issues I have been facing. Ford definitely seems to be taking this seriously and they sent out a Field Service Engineer to help with the investigation and try to figure things out. Luckily, they also have a similarly spec'd Mach-E at the dealership that the Field Service Engineer will be testing out, too, to see if the issue is just my car or if it is also the same in another. I will say that the loaner, bare-bones Ford Escape I was given for the day is really a much more comfortable riding experience than my much more expensive Mach-E. I was sad to drive off in a fossil fuel burning Escape though. ? I am really hopeful that we will get some sort of clarity on this issue and find out if there is anything that can be done to improve the ride, even if it is a few months or a year down the line.
Heading to the dealer to pick my Mach-E up in a few minutes. I know the Field Service Engineer collected a ton of data from the car in his testing, but also that everything seems to be "within spec" according to the manager of the service department when I spoke with him a couple nights ago. They initially sent me home in a loaner vehicle of a base model Ford Escape, which was so much smoother of a ride than the Mach-E unfortunately. Then they had me come back and swap that loaner out for a comparable Extended Range AWD Premium Mach-E as my First Edition is that they had that the Field Service Engineer also tested out. That Mach-E is exactly the same harsh, bouncy ride that I have in mine. They wanted me to drive the other Mach-E for a couple of days just to make sure that the ride of mine was not an issue with my personal vehicle. Definitely an issue with all of them (or at least the two that I have now driven). Part of me is tempted to trade this in for the barebones Ford Escape that I drove as a loaner just to have a comfortable ride again (not really, but I'd probably be happy to go back to an Explorer, if not for the guzzling of gas and all that).
I have mentioned it to my dealer, but they were not receptive to investigating. I'm glad your dealer is, and went through these awesome efforts to get it looked at. I hope that if MagneRide fixes it, they allow us to upgrade to it.
Not receptive to investigating??? That's outrageous! I really do appreciate how seriously my dealer seems to have taken it and I have shared this thread with them and the Field Service Engineer who did the investigation, just to make sure that they have visibility into the fact that there are others out there with the same experience. I have certainly shared my fondness for this particular dealership plenty, as they really have been terrific through the purchase and beyond, but it is inexcusable that your dealership would simply dismiss your concerns and be unwilling to look into them in any way. I am sorry that you were dismissed like that. Regardless, I do think this needs to be heard and addressed for this car to be a success in the long term. I love the Mach-E for the most part, but every time I hit a pothole or end up on the highway with the bouncing going on, I start cursing myself in my head for having bought it without a test drive. I don't see me trading it in in the near term, but I also will be darn sure I test drive the heck out of my next EV purchase in a few years that I hope will be another smoother-riding Ford.
I know nothing about Steeda as a company or aftermarket suspension for that matter. If shocks from Steeda would be tuned for a smooth ride, as opposed to performance handling, I would gladly shell out the money. I have asked my dealer about the Magneride suspension being made available, but they have no information as to whether or not we will have an option to buy the Magneride that the GT will be using and add it to other models later in.
Mine wasn't very receptive either. I'm actually planning to take it to a different dealership after they seemed more willing to investigate but haven't had the time yet.
MagneRide is not a solution. I have it on our Mustang GT and it's definitely a performance suspension. I'm always checking the internet for reported problem with the Mach e and so far "poor suspension" does to even make the top ten. I hope that your car is an anomaly and that Ford can figure it out to your satisfaction.
Oh really? That is disappointing if that is the case. I had seen the information about Magneride in the following link and was thinking that it would lead to a smooth ride, but with tight handling on turns. I had also seen someone on these forums even refer to magneride as a buttery smooth ride or something like that.
It sounds like the Steeda package is going to be performance focused. So I wouldn't count on a plush ride, though it will at least be different from what it is now.
I have used many of their suspension products on my Escape, Focus RS and GT500. They are a great company to work with. They build and test all their own products. I have been in contact with them for several months about the Mach-E and unfortunately they have not been able to get ahold of a car to start development on so it is going to be awhile before they come up with anything. They are in Florida and wanted to know if I would to take a road trip there. Ha, I told them not across country however if they were in in CA I would have no problem doing that.
