Car stuck in middle of intersection, all sorts of lights and warnings. TERRIBLE service so far. *EDIT* Car fell off the rack at dealer

generaltso

Well-Known Member
Joined
Jun 24, 2020
Threads
52
Messages
8,472
Reaction score
14,438
Location
Vermont
Vehicles
2021 MME Premium AWD SR Infinite Blue
Country flag
Fish rots from the head down. Second, Farley is the new president of Ford's "model e division".
Not sure how that’s related. You were tagging @Ford, which is just a forum member named Robert. He never came back after his one and only post, probably because his email started blowing up with mentions.

 

Bullitt

Well-Known Member
First Name
Matt
Joined
Sep 27, 2021
Threads
0
Messages
115
Reaction score
140
Location
Pittsburgh, PA
Vehicles
2019 Mustang Bullitt
Country flag


[USER=10580]@Ford
, wake up. I'm getting close to taking our order and immediately selling it as it is for my wife and I need a car I can trust, and if it does break down, she'll need support that works. SMFH.
I'm contemplating doing the same thing, same situation being the wife's car and she'll be driving our toddler. I don't want to have to worry about them driving around. I think I'll keep ours that's coming in July but it'll be on thin ice the whole time. If it ever leaves us stranded or puts us in an unsafe situation, it's gone immediately and replaced with something else. Hopefully Ford and other EV makers figure out these car bricking issues very, very soon.
 

strangeengine

Well-Known Member
First Name
Mark
Joined
Jan 9, 2022
Threads
6
Messages
230
Reaction score
320
Location
SF Bay Area, CA
Vehicles
2022 Mach-E GTPE Grabber Blue (on order)
If you buy an EV, shouldn't you ensure an adequate technician base with x miles of your home before buying?
Don't be ignorant. If you purchase a car from a certified dealer of a large international brand, you have an expectation of adequate support from that brand.
 
OP
OP

fallguy

Well-Known Member
First Name
fallguy
Joined
Feb 17, 2021
Threads
11
Messages
209
Reaction score
293
Location
The south
Vehicles
2020 Defender, 1968 Mustang, 2021 Mach-E GT
Occupation
Federal
Country flag
Received a call today from shop manager at the Ford dealership where my car is... started out, "I never want to make this call". He explained that while working on the car, it somehow fell off the rack that had it lifted up and had damage on the driver side. He was VERY apologetic, and asked me to come down and see the car. I had to sign a document saying that I give them permission to fix the car.

Once there, we looked at it and he explained what happened. Basically, someone messed up. Obviously. I told him not to worry, its a car that can be fixed. He was very glad I wasn't upset and causing a scene. Things like this do not happen often, but most of the time people are not as easy going.

He then told me that they still don't know what the problem is, and that it would likely be several weeks before it is fixed, and then fixed at their body shop. Only thing I was worried about was that there would be something on carfax about this, for when I trade it in at some point I would get a lower price. He assured me that it would not be entered in the system.

They gave me a tiny 4 door Kia car from Enterprise originally. Today he put me on the list for a Ford loaner, saying that a newer F-150 should be in soon. I told him that was fine and I appreciated it. The entire time he explained how sorry he was, and that he would be handling my case personally, gave me his card. He hopes to have an update within a week and that my car is his priority. Not sure if it is true, but he did seem genuine. I stressed again that it is just a car, and glad that nobody got hurt.

Needless to say that customer service is much better now, but almost had to be. Few pics of the car. Left side damage, and the trunk you can tell the gap on the left is bigger than on the right. Hopefully it is an easy fix and not a frame issue. He promised me that the car would be at 100% when they are done with it.

IMG_2713_20220601_151319.jpg
IMG_2711_20220601_151319.jpg
IMG_2710_20220601_151319.jpg
IMG_2714_20220601_151319.jpg
 

Electric Goat

Well-Known Member
Joined
May 31, 2021
Threads
5
Messages
369
Reaction score
673
Location
Twin Cities, MN
Vehicles
Mach-E GT
Country flag
Wow, dude. I'm so sorry to hear about your situation. Hopefully the dealer gives you first dibs on any unspoken GTs that they might have slated to come in. I wouldn't be able to stomach long-term owning a $65,000 car that fell off of a rack.
 


RickMachE

Well-Known Member
Joined
Jul 1, 2021
Threads
96
Messages
6,312
Reaction score
6,823
Location
SE MI
Vehicles
Mach-E Premium 4X, F-150, Lightning reserved
Country flag
I would insist they purchase the car and their insurance provides a new one as soon as they can find it. That car will never be right, and the mechanic was incompetent.
 

scoopman

Well-Known Member
Joined
Jan 30, 2021
Threads
23
Messages
1,216
Reaction score
2,037
Location
Bay Area
Vehicles
2021 "Mach N Cheese" GT PE? , 2021 VW ID.4 Pro S
Occupation
junction box software tester
Country flag
Received a call today from shop manager at the Ford dealership where my car is... started out, "I never want to make this call". He explained that while working on the car, it somehow fell off the rack that had it lifted up and had damage on the driver side. He was VERY apologetic, and asked me to come down and see the car. I had to sign a document saying that I give them permission to fix the car.

Once there, we looked at it and he explained what happened. Basically, someone messed up. Obviously. I told him not to worry, its a car that can be fixed. He was very glad I wasn't upset and causing a scene. Things like this do not happen often, but most of the time people are not as easy going.

He then told me that they still don't know what the problem is, and that it would likely be several weeks before it is fixed, and then fixed at their body shop. Only thing I was worried about was that there would be something on carfax about this, for when I trade it in at some point I would get a lower price. He assured me that it would not be entered in the system.

They gave me a tiny 4 door Kia car from Enterprise originally. Today he put me on the list for a Ford loaner, saying that a newer F-150 should be in soon. I told him that was fine and I appreciated it. The entire time he explained how sorry he was, and that he would be handling my case personally, gave me his card. He hopes to have an update within a week and that my car is his priority. Not sure if it is true, but he did seem genuine. I stressed again that it is just a car, and glad that nobody got hurt.

Needless to say that customer service is much better now, but almost had to be. Few pics of the car. Left side damage, and the trunk you can tell the gap on the left is bigger than on the right. Hopefully it is an easy fix and not a frame issue. He promised me that the car would be at 100% when they are done with it.

IMG_2713_20220601_151319.jpg
IMG_2711_20220601_151319.jpg
IMG_2710_20220601_151319.jpg
IMG_2714_20220601_151319.jpg
OMFG -- you sure that's not something you want totalled? that looks like major damage, that car is never going to be right.

How exactly did this happen? was the battery in the car when this happened? I bet it was as they lift the car up then lower the battery down.

I would not be easy-going with this at all.
 

scoopman

Well-Known Member
Joined
Jan 30, 2021
Threads
23
Messages
1,216
Reaction score
2,037
Location
Bay Area
Vehicles
2021 "Mach N Cheese" GT PE? , 2021 VW ID.4 Pro S
Occupation
junction box software tester
Country flag
Wow, dude. I'm so sorry to hear about your situation. Hopefully the dealer gives you first dibs on any unspoken GTs that they might have slated to come in. I wouldn't be able to stomach long-term owning a $65,000 car that fell off of a rack.
That not only fell off the rack but clearly fell on the drivers' side, that's where it is crunched. didn't fall straight down. I would absolutely file an insurance claim and have the car totalled.
 

Doogie

Banned
Banned
First Name
Todd
Joined
Mar 21, 2022
Threads
4
Messages
10
Reaction score
13
Location
Hope Mills
Vehicles
Ford Fusion and order Mach-E
I have one on order now. But starting to think twice about getting a MME. Reading all these problems. I want a car I can rely on. One that you don't need special instructions to tow. Not sure MME is ready for primetime.
 

ARK

Well-Known Member
Joined
Aug 21, 2020
Threads
27
Messages
1,964
Reaction score
2,866
Location
Los Angeles
Vehicles
Mustang Mach E
Country flag
I'd also be very cautious about accepting that vehicle back. That is a major impact, far beyond some dent repair or repainting a scratch.
 

WNKent

Well-Known Member
First Name
Kent
Joined
Dec 5, 2021
Threads
12
Messages
349
Reaction score
153
Location
Santa Clara, CA
Vehicles
MME CR1 4x
Occupation
Airline
Country flag
Received a call today from shop manager at the Ford dealership where my car is... started out, "I never want to make this call". He explained that while working on the car, it somehow fell off the rack that had it lifted up and had damage on the driver side. He was VERY apologetic, and asked me to come down and see the car. I had to sign a document saying that I give them permission to fix the car.

Once there, we looked at it and he explained what happened. Basically, someone messed up. Obviously. I told him not to worry, its a car that can be fixed. He was very glad I wasn't upset and causing a scene. Things like this do not happen often, but most of the time people are not as easy going.

He then told me that they still don't know what the problem is, and that it would likely be several weeks before it is fixed, and then fixed at their body shop. Only thing I was worried about was that there would be something on carfax about this, for when I trade it in at some point I would get a lower price. He assured me that it would not be entered in the system.

They gave me a tiny 4 door Kia car from Enterprise originally. Today he put me on the list for a Ford loaner, saying that a newer F-150 should be in soon. I told him that was fine and I appreciated it. The entire time he explained how sorry he was, and that he would be handling my case personally, gave me his card. He hopes to have an update within a week and that my car is his priority. Not sure if it is true, but he did seem genuine. I stressed again that it is just a car, and glad that nobody got hurt.

Needless to say that customer service is much better now, but almost had to be. Few pics of the car. Left side damage, and the trunk you can tell the gap on the left is bigger than on the right. Hopefully it is an easy fix and not a frame issue. He promised me that the car would be at 100% when they are done with it.

IMG_2713_20220601_151319.jpg
IMG_2711_20220601_151319.jpg
IMG_2710_20220601_151319.jpg
IMG_2714_20220601_151319.jpg
I'd probably handle it the exact same way but would probably want his promise in writing, (the Carfax thing), just in case, a few years down the road, he's no longer around and you want to sell that car and it pops up.... it could cost you thousands.
 

Kamuelaflyer

Well-Known Member
First Name
Bill
Joined
Feb 18, 2020
Threads
7
Messages
5,002
Reaction score
10,102
Location
Hawaii
Vehicles
2021 Premium Infinite Blue. ER AWD. 2020 Raptor
Country flag
I would insist they purchase the car and their insurance provides a new one as soon as they can find it. That car will never be right, and the mechanic was incompetent.
I agree with the first part of this. There are now two serious issues with the car. Seriously consider asking them to start the buy back process with Ford. Whether the car will ever be right again is debatable, but what isn’t, is that you’re out a vehicle though no fault of your own fir a long time. And your no cost rental is costing you plenty in gas money.
 

BigMach-E

Well-Known Member
Joined
Jul 15, 2021
Threads
14
Messages
214
Reaction score
272
Location
Bay Area
Vehicles
Mach-E Shadow Black 2021
Occupation
IT
Country flag
I wish you hadn't signed anything with the dealership. This is tantamount to criminal negligence on the dealership's part. I would start the buy back process, but it may be too late for that after what you signed. When are people going to stop allowing dealerships and mechanics to make terrible errors and accepting them? My girlfriend just brought her Mazda into a well regarded shop, they charged her 1200 for the check engine light, replaced the vapor canister, replaced a belt tensioner, and a belt, and the gas cap. Didn't smoke test the car. 3 days later, the check engine light came back on, threw the same EVAP code on an OBD. We called them, brought the car back, turns out they missed a fuel line leak because they didn't smoke test it. Another 700 bucks. Needless to say, never going back. It seems insane to me, so few people seem to care about the job that they do anymore. It shouldn't be tolerated.
 
OP
OP

fallguy

Well-Known Member
First Name
fallguy
Joined
Feb 17, 2021
Threads
11
Messages
209
Reaction score
293
Location
The south
Vehicles
2020 Defender, 1968 Mustang, 2021 Mach-E GT
Occupation
Federal
Country flag
OMFG -- you sure that's not something you want totalled? that looks like major damage, that car is never going to be right.

How exactly did this happen? was the battery in the car when this happened? I bet it was as they lift the car up then lower the battery down.

I would not be easy-going with this at all.
I didn't ask if the battery was in it, but you're probably right.

I know car dealerships can lie, but I'm going to give him the benefit of the doubt for now. I mentioned the gap on the back. He said if it was not to my satisfaction then he will work till it is. We talked about possibly totalling it out. I signed that I allowed him to work on it, not that I would 100 percent take it back.

Hopefully it's a lesson learned for the tech. I love my car, and don't want another color or to wait to get another. But if it's not fixed correctly, then that will have to be a road I'll go down. Like I said to me, it's just a car. It's not a huge issue to me. He clearly felt bad, and we've all done dumb things in our lives.
 

NewGuy

Well-Known Member
Joined
Sep 30, 2021
Threads
5
Messages
200
Reaction score
218
Location
NJ
Vehicles
Ready to order
Country flag
He explained that while working on the car, it somehow fell off the rack that had it lifted up and had damage on the driver side.
Username checks out. 😉

Sorry you’re going through this.

 

 
Top