generaltso
Well-Known Member
- Joined
- Jun 24, 2020
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- 69
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- 14,710
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- Location
- Vermont
- Vehicles
- 2021 MME Premium AWD SR Infinite Blue
Don't be ignorant. If you purchase a car from a certified dealer of a large international brand, you have an expectation of adequate support from that brand.If you buy an EV, shouldn't you ensure an adequate technician base with x miles of your home before buying?
OMFG -- you sure that's not something you want totalled? that looks like major damage, that car is never going to be right.Received a call today from shop manager at the Ford dealership where my car is... started out, "I never want to make this call". He explained that while working on the car, it somehow fell off the rack that had it lifted up and had damage on the driver side. He was VERY apologetic, and asked me to come down and see the car. I had to sign a document saying that I give them permission to fix the car.
Once there, we looked at it and he explained what happened. Basically, someone messed up. Obviously. I told him not to worry, its a car that can be fixed. He was very glad I wasn't upset and causing a scene. Things like this do not happen often, but most of the time people are not as easy going.
He then told me that they still don't know what the problem is, and that it would likely be several weeks before it is fixed, and then fixed at their body shop. Only thing I was worried about was that there would be something on carfax about this, for when I trade it in at some point I would get a lower price. He assured me that it would not be entered in the system.
They gave me a tiny 4 door Kia car from Enterprise originally. Today he put me on the list for a Ford loaner, saying that a newer F-150 should be in soon. I told him that was fine and I appreciated it. The entire time he explained how sorry he was, and that he would be handling my case personally, gave me his card. He hopes to have an update within a week and that my car is his priority. Not sure if it is true, but he did seem genuine. I stressed again that it is just a car, and glad that nobody got hurt.
Needless to say that customer service is much better now, but almost had to be. Few pics of the car. Left side damage, and the trunk you can tell the gap on the left is bigger than on the right. Hopefully it is an easy fix and not a frame issue. He promised me that the car would be at 100% when they are done with it.
That not only fell off the rack but clearly fell on the drivers' side, that's where it is crunched. didn't fall straight down. I would absolutely file an insurance claim and have the car totalled.Wow, dude. I'm so sorry to hear about your situation. Hopefully the dealer gives you first dibs on any unspoken GTs that they might have slated to come in. I wouldn't be able to stomach long-term owning a $65,000 car that fell off of a rack.
I'd probably handle it the exact same way but would probably want his promise in writing, (the Carfax thing), just in case, a few years down the road, he's no longer around and you want to sell that car and it pops up.... it could cost you thousands.Received a call today from shop manager at the Ford dealership where my car is... started out, "I never want to make this call". He explained that while working on the car, it somehow fell off the rack that had it lifted up and had damage on the driver side. He was VERY apologetic, and asked me to come down and see the car. I had to sign a document saying that I give them permission to fix the car.
Once there, we looked at it and he explained what happened. Basically, someone messed up. Obviously. I told him not to worry, its a car that can be fixed. He was very glad I wasn't upset and causing a scene. Things like this do not happen often, but most of the time people are not as easy going.
He then told me that they still don't know what the problem is, and that it would likely be several weeks before it is fixed, and then fixed at their body shop. Only thing I was worried about was that there would be something on carfax about this, for when I trade it in at some point I would get a lower price. He assured me that it would not be entered in the system.
They gave me a tiny 4 door Kia car from Enterprise originally. Today he put me on the list for a Ford loaner, saying that a newer F-150 should be in soon. I told him that was fine and I appreciated it. The entire time he explained how sorry he was, and that he would be handling my case personally, gave me his card. He hopes to have an update within a week and that my car is his priority. Not sure if it is true, but he did seem genuine. I stressed again that it is just a car, and glad that nobody got hurt.
Needless to say that customer service is much better now, but almost had to be. Few pics of the car. Left side damage, and the trunk you can tell the gap on the left is bigger than on the right. Hopefully it is an easy fix and not a frame issue. He promised me that the car would be at 100% when they are done with it.
I agree with the first part of this. There are now two serious issues with the car. Seriously consider asking them to start the buy back process with Ford. Whether the car will ever be right again is debatable, but what isn’t, is that you’re out a vehicle though no fault of your own fir a long time. And your no cost rental is costing you plenty in gas money.I would insist they purchase the car and their insurance provides a new one as soon as they can find it. That car will never be right, and the mechanic was incompetent.
I didn't ask if the battery was in it, but you're probably right.OMFG -- you sure that's not something you want totalled? that looks like major damage, that car is never going to be right.
How exactly did this happen? was the battery in the car when this happened? I bet it was as they lift the car up then lower the battery down.
I would not be easy-going with this at all.
Username checks out.He explained that while working on the car, it somehow fell off the rack that had it lifted up and had damage on the driver side.