Charging at DC Charging Stations in Canada

[Ralph Malph]

Congrats on your Mach E purchase. If you are heading north on the QE2 there is a free Flo charging station at the Equs Power office just north of the Chrysler dealership in Innisfail. And farther north Flo has 2 free chargers at different locations in the city of Leduc. These are all 50 KWH chargers. I have used all 3 of them a few times and never had an issue connecting.

Thanks, Planning a trip to Edmonton next weekend so will check them out.

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[AllenXS]

Petro-Canada has been good around Vancouver to Kelowna. Electrify Canada is expensive as noted but quick and reliable.

I found with Electrify America that they don’t accept my credit card when in the US but it works when I’m in Canada, especially online. I top up the account before I go, including a months pass depending on the distance.

 

[kllaw]

If you pay for Charging Services using your FLO User Account, your FLO User Account will be debited the cost of the Charging Fees plus applicable Taxes after each Charging Session. If for some reason Charging Fees cannot be processed at the time of charging, charging information will be saved and your FLO User Account will be debited those costs at a later time (this may result in charges appearing in your transaction history on a different date than the date on which you used the Charging Services). The balance of your FLO User Account may become negative after a Charging Session, and you will need to replenish your FLO User Account to cover any such negative balance. You will not be able to use the Charging Services while you have a negative balance in your FLO User Account.

That's what happened when I used the FLO charger on January 18 when I initiated the charging through the FLO app because I couldn't get the Ford Pass app to work properly at the time. I had to transfer $50 to the account and I got $35 worth of charge when the FLO employee I spoke with told me that FLO is *not* part of the Blue Oval network.

That transaction on Jan 18 still shows in the FLO app's history as the only time I've used FLO. The second time I was there (Feb 7), I was able to start the charging with the Ford Pass app this time (yay!) and it shows in the Ford Pass app history but not in the FLO app history ...but there has been no debit of the balance I had with FLO and no amount taken off of my credit card that is in the Ford wallet and no reduction of points or anything. I'm obviously happy to have free fast charging.

 

[kllaw]

Around here (Alberta, BC) FLO is the most reliable. A lot of the FLO chargers are free destination L2 chargers, but you still need a FLO account to activate them. A lot of the FLO DCFC chargers are older 50kW units that charge around 35kW, which is ok if you enjoy a leisurely meal nearby (they legacy ones are centrally located in town business districts.) I also found a FLO charger that was "in network" and activated it via the FordPass app, I'm not actually sure whether I've paid for that charge or not — it wasn't a big charge. Probably it will show up via my Ford wallet.

I'm looking forward to getting the "Charge Assist" app on the vehicle screen. Apparently it will allow us to active the "in network" chargers from within the car, instead of needing the FordPass app and a phone. As long as I have to get my phone out to activate a charger, I might as well just open up the app for the charger. Check if you have this in the home screen inside your car.

For FLO, if you're going to use them frequently, spend $15 of the tap card. Then you won't need your phone to start a charge at a FLO charger. I was recommended that. I ordered one on December 20th, they haven't sent it yet because they're having supplier issues, so they credited me the $15 as charge credit. I will direct my wife to use Flo chargers if she's out on a road trip without me, so she can just tap and charge without struggling with apps on her phone.

Apps I use to charge:

Journie: FREE CHARGING (for a limited time) at On-The-Run stores, very fast charging if the charger's internal battery is full.

FLO: See above, most useful around here

ElectrifyCanda: Stupidly expensive but also very fast and has been reliable. EDIT: these also have tap readers for a credit card, so you don't need the app or an account for occasional use.

I don't recommend the Shell Recharge app, it's awful. I haven't tried out the PetroCanada system yet because everyone tells me the chargers are unreliable. I have used the Ford App once, since I noticed the charger was "in network", but until I get ChargeAssist on my home screen in the car I don't see a reason to use it again.

Thanks for the great tips! I've got a $15 credit with FLO from the initial time I charged, so I'll just leave that there for if I need it at some point.

 

[kllaw]

I might be able to add a bit to the other fine answers above...

In the US, purchasers were given an amount of energy credit (not a free window of time). For some unknown reason, Ford of Canada awarded their customers points to their Ford Pass account instead. AFAIK, this is still there case--please correct me if not.

You should check your account, because the amount of dollars it's worth isn't trivial. Confusing these incentives is an easy mistake to make, since it's really common to view American information cross-border on many media.

You are quite generous, letting FLO use your cash for an indeterminate time!

Interesting.

I did get points for buying the vehicle, but the balance hasn't changed since we got it a month ago. Perhaps I do have some sort of energy credit but it's not clear to me how much/how long or anything.

I wasn't happy about having to top up my FLO account with credit, but it was late at night, very cold and I needed charge to get home...and the FLO employee I spoke with told me that they aren't part of the Blue Oval network so I just assumed I had to do it. I used $35 of my $50 credit so it's not too much of a hardship financially. Now that we have our home charger set up, I expect it won't be too often that I need fast charging.

Thanks everyone for the information - these forums have been very helpful.

 

[ATL]

Interesting.

I did get points for buying the vehicle, but the balance hasn't changed since we got it a month ago.

I had to physically go into the dealer to get the points, which were somewhere out in the ether, credited to the property FP Account. They did it, though.?

 

[VirgilBoy21MME]

That's what happened when I used the FLO charger on January 18 when I initiated the charging through the FLO app because I couldn't get the Ford Pass app to work properly at the time. I had to transfer $50 to the account and I got $35 worth of charge when the FLO employee I spoke with told me that FLO is *not* part of the Blue Oval network.

That transaction on Jan 18 still shows in the FLO app's history as the only time I've used FLO. The second time I was there (Feb 7), I was able to start the charging with the Ford Pass app this time (yay!) and it shows in the Ford Pass app history but not in the FLO app history ...but there has been no debit of the balance I had with FLO and no amount taken off of my credit card that is in the Ford wallet and no reduction of points or anything. I'm obviously happy to have free fast charging.

Yes...that is very weird

 

[VirgilBoy21MME]

That's what happened when I used the FLO charger on January 18 when I initiated the charging through the FLO app because I couldn't get the Ford Pass app to work properly at the time. I had to transfer $50 to the account and I got $35 worth of charge when the FLO employee I spoke with told me that FLO is *not* part of the Blue Oval network.

That transaction on Jan 18 still shows in the FLO app's history as the only time I've used FLO. The second time I was there (Feb 7), I was able to start the charging with the Ford Pass app this time (yay!) and it shows in the Ford Pass app history but not in the FLO app history ...but there has been no debit of the balance I had with FLO and no amount taken off of my credit card that is in the Ford wallet and no reduction of points or anything. I'm obviously happy to have free fast charging.

I experimented with a local FLO location last Fall. I use CarPlay and was able to initiate charging using the FLO app on the big screen. Worked very nicely.

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