Constructive feedback to Ford

JayDoc

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Apologies if this has already been addressed......What is the most appropriate way to give good, constructive criticism back to Ford to help them iron out small/moderate issues? Almost all are related to software. I know some of you indicate that Ford "watches the forum", but something more direct?
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mixduptransistor

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you could call the customer support line, that's probably the most "official" way to do it. no way to know if your feedback will get through or not though
 

Mirak

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Your best option is to become a regular at your service dept. That actually costs Ford money. The phone line won’t do jack.
 

Jimrpa

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Tbh, I wouldn’t count on the service dept to do anything with a software issue except send you on your way as quickly as possible. You likely aren’t going to make it past the service writer unless the car is broken.
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