Creating unnecessary issues - updates that remove charging locations - and no instructions from Ford or dealers...

[RickMachE]

This really is ridiculous. There are OTA updates, or dealer updates, which erase charging locations. Nothing notifies the vehicle owner of this, and none of the dealer procedures, to my knowledge, advise the dealer to inform the customers of the need to re-establish charging locations (with a pre-printed list of instructions).

This creates the unnecessary use of resources as follows:

- calls to dealers bitching
- visits to dealers
- calls to Ford
- posts on social media
- spending of peak electricity dollars
- charging battery to 100% because of this issue.

Come on @Ford Motor Company, this is kind of like shooting yourself in the foot, where you know ahead of time a hole is going to appear and it's going to hurt.

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[bshaw]

Interestingly, I never lost charging locations through all the FDRS updates I did myself.

But, this most recent OTA did blank them out. It put me in an awkward state where I already wasn't going to be driving for a week, but the car took itself up to 100% right before that.

Not sure the best way to get the word out, since there is no way to read OTA release notes before each one is applied to your vehicle.

 

[EELinneman]

This really is ridiculous. There are OTA updates, or dealer updates, which erase charging locations. Nothing notifies the vehicle owner of this, and none of the dealer procedures, to my knowledge, advise the dealer to inform the customers of the need to re-establish charging locations (with a pre-printed list of instructions).

This creates the unnecessary use of resources as follows:

- calls to dealers bitching
- visits to dealers
- calls to Ford
- posts on social media
- spending of peak electricity dollars
- charging battery to 100% because of this issue.

Come on @Ford Motor Company, this is kind of like shooting yourself in the foot, where you know ahead of time a hole is going to appear and it's going to hurt.

Perhaps this is to help you avoid the DCFC frying the contractors. Somewhere, some accountant made this decision within Ford. Sigh...

 

[RickMachE]

Perhaps this is to help you avoid the DCFC frying the contractors. Somewhere, some accountant made this decision within Ford. Sigh...

No, the wiping out of charging locations would have nothing to do with the contactor recall.

 

[RickMachE]

Interestingly, I never lost charging locations through all the FDRS updates I did myself.

But, this most recent OTA did blank them out. It put me in an awkward state where I already wasn't going to be driving for a week, but the car took itself up to 100% right before that.

Not sure the best way to get the word out, since there is no way to read OTA release notes before each one is applied to your vehicle.

But the release notes could say in big letters, at the top, the need to re-establish the locations and limits. Not a word.

 

[EELinneman]

No, the wiping out of charging locations would have nothing to do with the contactor recall.

It's called Gallows Humor.

 

[Neil4Real]

No, the wiping out of charging locations would have nothing to do with the contactor recall.

It is 100% related to the recall updates... not sure why you're saying otherwise. Also, Ford has confirmed that these updates also contain a fix so future updates should not cause a settings wipe.

 

[Maquis]

The only time I lost mine was when the dealer service guy performed a master reset after the update. Not sure why he thought it was necessary to do that, but I basically lost everything - car settings, Sirius presets, and locations.

 

[awp0]

It is 100% related to the recall updates... not sure why you're saying otherwise. Also, Ford has confirmed that these updates also contain a fix so future updates should not cause a settings wipe.

Surely not as the previous person suggested? That wiping out our DCFC locations would somehow help with recall-related problems?

 

[Neil4Real]

Surely not as the previous person suggested? That wiping out our DCFC locations would somehow help with recall-related problems?

Maybe I misunderstood, where @RickMachE was saying it isn't an intended consequence to help out with the contactor recall, but it is a bug FROM the contactor recall software update. Apologies!

 

[awp0]

Maybe I misunderstood, where @RickMachE was saying it isn't an intended consequence to help out with the contactor recall, but it is a bug FROM the contactor recall software update. Apologies!

Ahhh, got it. That makes a lot of sense. Thanks!

 

[Blue highway]

Interestingly, I never lost charging locations through all the FDRS updates I did myself.

But, this most recent OTA did blank them out. It put me in an awkward state where I already wasn't going to be driving for a week, but the car took itself up to 100% right before that.

Not sure the best way to get the word out, since there is no way to read OTA release notes before each one is applied to your vehicle.

in my experience reading the release notes after an update isn't of much value either.

 

[Mach-Lee]

This really is ridiculous. There are OTA updates, or dealer updates, which erase charging locations. Nothing notifies the vehicle owner of this, and none of the dealer procedures, to my knowledge, advise the dealer to inform the customers of the need to re-establish charging locations (with a pre-printed list of instructions).

This creates the unnecessary use of resources as follows:

- calls to dealers bitching
- visits to dealers
- calls to Ford
- posts on social media
- spending of peak electricity dollars
- charging battery to 100% because of this issue.

Come on @Ford Motor Company, this is kind of like shooting yourself in the foot, where you know ahead of time a hole is going to appear and it's going to hurt.

Rick, this is rumored to be fixed with this round of updates so it won't happen again supposedly. The SOBDM (charger) gets updated during the process and that wipes out the charging locations.

You should expect software updates to wipe out settings, that's not usually deemed something of critical importance to inform the customer about, although it's nice to do so. I had to redo mine after the recall updates too, but I was expecting that since I knew what I was updating.

I think most people would realize the updates probably reset their settings and fix it themselves rather than going on a rant to the dealer or social media.

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